Figham House

Figham Road, Beverley HU17 0PH
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9.6 38 Reviews
  • Figham House, Beverley
Figham House is located on the outskirts of the historical town of Beverley and offers high-quality residential care.

Each of the 53 bedrooms is furnished to the highest standard.

At Figham House independence and choice is prioritised and residents are encouraged to personalise rooms with their own belongings so they are surrounded by familiar things. Double and ensuite rooms are available.

Residents are supported to live an active and fulfilled life. They are given person-centred care so residents can keep on doing the things they have always enjoyed.

The facilities at Figham House allow residents to enjoy activities that promote independence, from enjoying the gardens or simply socialising with friends in the lounges.

Figham House has a busy activities timetable. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions.

The in-house chefs offer residents a whole range of food options with menus that include a mix of delicious and nutritious options.

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Care Provided by Figham House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Kidd (Manager)
  • Admission Criteria
    • Ages 54+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (5)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Figham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,165 – £1,165
    • Self-Funded Residential Dementia Care £1,165 – £1,165
    • RESPITE Self-Funded Residential Care £1,165 – £1,165
    • RESPITE Self-Funded Residential Dementia Care £1,165 – £1,165
  • (these prices are only a guideline, please contact Figham House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Figham House Reviews (38)

Total of 38, showing 21-38
9.6

Figham House has a Review Score of 9.6 (9.632) out of 10, based on 21 reviews in the last 2 years. Over all time Figham House has 38 reviews.

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Review from V B (Son-in-law of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been very supportive in all aspects of the care being provided for my mother-in-law. My wife visits her mother frequently and the staff are always very friendly and do a great job to ensure that my wife is kept informed of any changes in her mother's condition.

Reply from Paul Millar, Marketing Manager at Figham House

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Figham House family.


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Review from D F (Wife of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Figham House in a very poorly state requiring end-of-life care, with fantastic care, kindness and understanding his condition has much improved and he is able to feed himself, have a limited conversations and even take a few steps with a walker, a carer and encouragement. Visiting
is much better. All staff have been so helpful and obliging and nothing is too much trouble. This includes cleaning, catering, laundry and reception. More than adequate for my husband.

Reply from Paul Millar, Marketing Manager at Figham House

Many thanks for taking the time to review our home. We are delighted at the progress your husband has made at Figham House. Your kind words are greatly appreciated and I will of course pass them on to the Manager and the Figham House Family


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Review from Rachel B (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Figham House in June 2022. She has settled in well, thanks to the kindness of the care staff who have shown great understanding of her needs and encouraged her to join in with activities, especially singing and dancing which she loves! I was nervous about moving her, as change can affect
Alzheimer's but I'm really glad I moved her as her care is much better, and she's happy and well looked after. Thank you!

Reply from Paul Millar, Marketing Manager at Figham House

Dear Rachel, many thanks for taking the time to review our home. We are delighted that your Mum settled in so quickly and is enjoying life at Figham House. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Figham.


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Review from J H (Wife of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find management and staff pleasant helpful and welcoming. The staff are very attentive towards my husband. The home is clean and homely and the food is excellent.

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Review from M B (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be caring and to show genuine care for all of the residents. They have worked hard to make my mum feel at home and to settle in well.

Reply from Paul Millar, Marketing Manager at Figham House

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to Sarah and the colleagues at Figham House.


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Review from SueJane L (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad came to Figham House in July 2020. Staff helped us enormously during this time and have continued to do so to this day. They gave us and our parents reassurance to adjust to the changes ahead and we felt we could ring anytime. Throughout Covid staff tried their hardest to accommodate our
needs.
Sadly dad passed away late in 2020. Throughout Dad's short time at Figham, staff took time to talk to him and it was clear from our conversations with staff that they had learnt a lot about his life.
Figham continues to be Mum's home. Her dementia has accelerated but she is happy and settled. Figham staff have given Mum care that caters for her individual needs.
We find staff to be kind, caring and respectful to Mum and us. We feel able to ask questions and find them approachable. As a family that cared for our parents for 2 years, we feel confident in staff at Figham to continue this care.


Thank you all we know it hasn’t been easy for any of you throughout this pandemic.


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Review from D W (Daughter of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad had to go into care in July 2020 which was in the middle of the pandemic. We could not visit him but rang the home on a regular basis and were kept up to date. Dad has been diagnosed with Parkinsons Disease recently but because we have been able to visit, we can now see him. He is not the dad that
we are used to but that is because of the Parkinsons and dementia. Overall, we think his care is good, as are the carers and we are kept up to date. No one is happy that a parent has to go into care, but the reality is that they have to and we are happy with the care given at Figham House.

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Review from L B (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has resided at Figham House for three years. She is very content there, feeling safe and secure; she refers to it as home. She is well cared for, her medication is given correctly and monitored well. When Mum becomes unwell, there is no hesitation in contacting the appropriate agencies. Communication
between staff and myself are very good, especially during "lockdown". Mums daily intimate requirements are dealt with in a respectful and caring manner. She is able to request alternative food if the menu is not to hertaste. We are very grateful for all the care Mum is given.

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Review from R M (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Figham House have been amazing. They have looked after my father with patience and kindness under very difficult circumstances. They are always helpful and supportive and I am very grateful for their hard work. Thank you.

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Review from Anna D (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was transferred to Figham House after an awful care home experience left us all traumatised. The minute my Dad arrived at Figham, the staff and lovely environment restored our faith in the care system. They nurtured and cared for him with compassion and respect. They also nurtured us by keeping
up communication with us, listening to us and learning all about Dad and his complex care needs. They were absolutely phenomenal in our hour of need and we cannot recommend them enough. Dad had the right professionals involved after he arrived and Figham referred him for the assessments he needed. He got the correct equipment that he so desperately needed but had been denied in his previous placement. Dad died in August. The staff were so very reassuring, calm and supportive of both him and us. They guided us through the end of his life with personalised care and compassion. Thank you Figham for being part of our family story. Every member of the team without exception was wonderful.

Reply from Paul Millar, Marketing Manager at Figham House

Dear Anna, we at Burlington Care are sorry for your loss. It is our pleasure to have cared for your dad and are pleased that you are happy with the level of support and care received during his time with us. Your kind words are greatly appreciated and I will of course pass them on to the manager and the team at Figham House.


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Review from Jayne S (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care in these hard times. Staff excellent cannot fault it.

Reply from Shellene Armstrong, PA at Figham House

Many thanks for your feedback and review of Figham House care home.


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Review from B W (Wife of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Figham House gives very good care. Very nice staff.

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Review from Michelle S (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care to Mum is second to none. Mum is very happy and very well loved by staff.
Staff have bent over backwards to keep us communicating throughout Covid and have made our visits now so easy.
The whole team at Figham House are amazing and Mum's extended family.
Thank you.

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Review from Jon S (Son of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are understanding of residents' conditions and are patient when interacting with them.
Residents appear well cared for and are shown respect.

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Review from J T (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly greeting.
All covid restriction was in place.
Good visit.

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Review from J H (Wife of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My remarks relate to pre lockdown. I have not been allowed in the home since so find it difficult to comment since March.

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Review from N H (Husband of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience at Figham House has been excellent. The staff are so helpful to my requests when needed for the help required for my wife. Overall, complete satisfaction.

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Review from L K (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have felt since my mother has lived at Figham House that the home and the staff were doing all the could for my mother. This has been reinforced since the covid pandemic. The homes care of my mother when she became ill, and their care and support for her and family went way and above what was expected.
I can't praise them more for all they did and do.

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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Figham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.632 for Figham House is calculated as follows: ( (168 Excellents x 5) + (74 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 250 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Figham House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Sarah Kidd

Job Title: Home Manager

Joined: 2005

Sarah has spent her working life working with people which gives her lots of pleasure and satisfaction. Kate has worked at Figham house for 15 years, progressing through job roles within the home leading to management.