Figham House

Figham Road, Beverley HU17 0PH
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9.7 44 Reviews
Figham House is located on the outskirts of the historical town of Beverley and offers high-quality residential care.

Each of the 53 bedrooms is furnished to the highest standard.

At Figham House independence and choice is prioritised and residents are encouraged to personalise rooms with their own belongings so they are surrounded by familiar things. Double and ensuite rooms are available.

Residents are supported to live an active and fulfilled life. They are given person-centred care so residents can keep on doing the things they have always enjoyed.

The facilities at Figham House allow residents to enjoy activities that promote independence, from enjoying the gardens or simply socialising with friends in the lounges.

Figham House has a busy activities timetable. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions.

The in-house chefs offer residents a whole range of food options with menus that include a mix of delicious and nutritious options.
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Care Provided by Figham House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Kidd (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (5)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Figham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,285
    • Self-Funded Residential Dementia Care from £1,285
    • RESPITE Self-Funded Residential Care from £1,285
    • RESPITE Self-Funded Residential Dementia Care from £1,285

  • Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
  • (these prices are only a guideline, please contact Figham House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors Welcome


  • Parking

  • Ample free Parking onsite


Figham House Reviews (44)

Total of 44, showing 21-40
9.7

Figham House has a Review Score of 9.7 (9.689) out of 10, based on 28 reviews in the last 2 years. Over all time Figham House has 44 reviews.

Overall Experience

  • 30
  • 13
  • 0
  • 1
  • 0

Date Published

44
10
22
28
16

Review from Katie L (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this home are caring and attentive to residents. I have always had good communication with them. The manager is excellent. The home is clean and bright, there is a welcoming, calm atmosphere. The meals are beautifully prepared and tasty.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you so much for your kind words. We are thrilled to hear about your positive experience with our staff and the atmosphere at Figham House. Our team strives to provide the best care and a warm environment for our residents. We're glad you enjoyed our meals as well. Your feedback is greatly appreciated


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Review from Pauline K (Respite Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had occasion to come to Figham House over several years and have always been welcomed by carers, management and all staff members. I feel very much at home and can rely on pleasant surroundings and friendly treatment. I feel at home in Figham House.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you for your kind words and for taking the time to share your experiences at Figham House. We are so pleased to hear that you feel welcomed and at home with us. It's our priority to create a friendly and pleasant environment for all who walk through our doors. Your continued trust and comfort at Figham House mean the world to us, and we look forward to welcoming you back for many more years to come.


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Review from M B (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff on duty on Mum's arrival day came to meet her and introduce themselves (so impressed).
Both Mum and I treated with care, compassion, dignity and respect.
Management - the managers went over and above my expectations.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you so much for your kind words. We're thrilled to hear that you and your mum had such a positive experience with us on her arrival day. Our team strives to provide a warm, welcoming environment, ensuring every resident feels valued and respected from the moment they join our family. It's heartening to know our staff and management met your expectations, going above and beyond to make you both feel comfortable and cared for. Your feedback is greatly appreciated, and we look forward to continuing to provide the same level of care and compassion in the future. Thank you for trusting us with your mum's care.


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Review from N H (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel completely at home, safe and very well looked after. Excellent food, wide choice. Spotlessly clean. Friendly staff. A joy to be a resident.

Reply from Jackie Brook, Care Relationships at Figham House

We're thrilled to hear you feel at home at Figham House, safe and well-cared for! Your satisfaction means the world to us. Delighted you're enjoying our excellent food, cleanliness, and friendly atmosphere. It's a joy to have you as a resident.


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Review from Kevin R (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Our family are very pleased with the care our mother receives.

Reply from Jackie Brook, Care Relationships at Figham House

We appreciate your positive feedback. Delighted to know your family is pleased with the care your mother receives at Figham House. Thank you for entrusting us with her well-being.


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Review from Michael R (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my stay here I have been treated in a friendly manner. The staff are very helpful. I never have to ask twice for anything.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you for your kind words. We're delighted to hear that you've experienced friendly and helpful care during your stay with us. Your satisfaction is our priority. Thank you again.


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Review from J S (Brother-in-law of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has only been a resident for a short while and has taken time to settle - but the staff have been welcoming and supportive.

Reply from Paul Millar, Marketing Manager at Figham House

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Figham House family.


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Review from V B (Son-in-law of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been very supportive in all aspects of the care being provided for my mother-in-law. My wife visits her mother frequently and the staff are always very friendly and do a great job to ensure that my wife is kept informed of any changes in her mother's condition.

Reply from Paul Millar, Marketing Manager at Figham House

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Figham House family.


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Review from D F (Wife of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Figham House in a very poorly state requiring end-of-life care, with fantastic care, kindness and understanding his condition has much improved and he is able to feed himself, have a limited conversations and even take a few steps with a walker, a carer and encouragement. Visiting
is much better. All staff have been so helpful and obliging and nothing is too much trouble. This includes cleaning, catering, laundry and reception. More than adequate for my husband.

Reply from Paul Millar, Marketing Manager at Figham House

Many thanks for taking the time to review our home. We are delighted at the progress your husband has made at Figham House. Your kind words are greatly appreciated and I will of course pass them on to the Manager and the Figham House Family


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Review from J H (Wife of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find management and staff pleasant helpful and welcoming. The staff are very attentive towards my husband. The home is clean and homely and the food is excellent.

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Review from M B (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be caring and to show genuine care for all of the residents. They have worked hard to make my mum feel at home and to settle in well.

Reply from Paul Millar, Marketing Manager at Figham House

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to Sarah and the colleagues at Figham House.


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Review from SueJane L (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad came to Figham House in July 2020. Staff helped us enormously during this time and have continued to do so to this day. They gave us and our parents reassurance to adjust to the changes ahead and we felt we could ring anytime. Throughout Covid staff tried their hardest to accommodate our
needs.
Sadly dad passed away late in 2020. Throughout Dad's short time at Figham, staff took time to talk to him and it was clear from our conversations with staff that they had learnt a lot about his life.
Figham continues to be Mum's home. Her dementia has accelerated but she is happy and settled. Figham staff have given Mum care that caters for her individual needs.
We find staff to be kind, caring and respectful to Mum and us. We feel able to ask questions and find them approachable. As a family that cared for our parents for 2 years, we feel confident in staff at Figham to continue this care.


Thank you all we know it hasn’t been easy for any of you throughout this pandemic.


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Review from D W (Daughter of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad had to go into care in July 2020 which was in the middle of the pandemic. We could not visit him but rang the home on a regular basis and were kept up to date. Dad has been diagnosed with Parkinsons Disease recently but because we have been able to visit, we can now see him. He is not the dad that
we are used to but that is because of the Parkinsons and dementia. Overall, we think his care is good, as are the carers and we are kept up to date. No one is happy that a parent has to go into care, but the reality is that they have to and we are happy with the care given at Figham House.

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Review from L B (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has resided at Figham House for three years. She is very content there, feeling safe and secure; she refers to it as home. She is well cared for, her medication is given correctly and monitored well. When Mum becomes unwell, there is no hesitation in contacting the appropriate agencies. Communication
between staff and myself are very good, especially during "lockdown". Mums daily intimate requirements are dealt with in a respectful and caring manner. She is able to request alternative food if the menu is not to hertaste. We are very grateful for all the care Mum is given.

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Review from R M (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Figham House have been amazing. They have looked after my father with patience and kindness under very difficult circumstances. They are always helpful and supportive and I am very grateful for their hard work. Thank you.

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Review from Anna D (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was transferred to Figham House after an awful care home experience left us all traumatised. The minute my Dad arrived at Figham, the staff and lovely environment restored our faith in the care system. They nurtured and cared for him with compassion and respect. They also nurtured us by keeping
up communication with us, listening to us and learning all about Dad and his complex care needs. They were absolutely phenomenal in our hour of need and we cannot recommend them enough. Dad had the right professionals involved after he arrived and Figham referred him for the assessments he needed. He got the correct equipment that he so desperately needed but had been denied in his previous placement. Dad died in August. The staff were so very reassuring, calm and supportive of both him and us. They guided us through the end of his life with personalised care and compassion. Thank you Figham for being part of our family story. Every member of the team without exception was wonderful.

Reply from Paul Millar, Marketing Manager at Figham House

Dear Anna, we at Burlington Care are sorry for your loss. It is our pleasure to have cared for your dad and are pleased that you are happy with the level of support and care received during his time with us. Your kind words are greatly appreciated and I will of course pass them on to the manager and the team at Figham House.


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Review from Jayne S (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care in these hard times. Staff excellent cannot fault it.

Reply from Shellene Armstrong, PA at Figham House

Many thanks for your feedback and review of Figham House care home.


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Review from B W (Wife of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Figham House gives very good care. Very nice staff.

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Review from Michelle S (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care to Mum is second to none. Mum is very happy and very well loved by staff.
Staff have bent over backwards to keep us communicating throughout Covid and have made our visits now so easy.
The whole team at Figham House are amazing and Mum's extended family.
Thank you.

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Review from Jon S (Son of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are understanding of residents' conditions and are patient when interacting with them.
Residents appear well cared for and are shown respect.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Figham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Figham House is calculated as follows: ( (241 Excellents x 5) + (79 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 331 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Figham House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Figham House

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Meet the Team (1)

No image found

Sarah Kidd

Job Title: Home Manager

Joined: 2005

Sarah has spent her working life working with people which gives her lots of pleasure and satisfaction. Kate has worked at Figham house for 15 years, progressing through job roles within the home leading to management.

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