Hesslewood House Care Home

Ferriby Road, Hessle HU13 0JB
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9.3 49 Reviews
  • Hesslewood House Care Home, Hessle
Hesslewood House Care Home has trained staff who ensure residents’ privacy and dignity is maintained at all times.

Trained, caring staff give people the support they need.

Residents can enjoy a wide range of social activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

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Care Provided by Hesslewood House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 66 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Hudspeth-Lamb (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999

Funding & Fees Guide for Hesslewood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access

Hesslewood House Care Home Reviews (49)

Total of 49, showing 1-20
9.3

Hesslewood House Care Home has a Review Score of 9.3 (9.289) out of 10, based on 8 reviews in the last 2 years. Over all time Hesslewood House Care Home has 49 reviews.

Overall Experience

  • 28
  • 17
  • 3
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  • 0

Date Published

49
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8
41

Review from Jan G (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hesslewood House Care Home for over a year now and we couldn't have chosen a better place for her to live. The staff are the most amazing, caring, thoughtful people. Like a lot of families who have to make the tough decision to place their loved one into a care home, we were apprehensive
but Hesslewood House has been such a good choice. Any doubts that lingered in the depths of our minds were allayed the day my sister walked into mum's room (the door was open) to find one of the staff sitting on her bed cuddling her and talking to her just as we would. This is the loving attitude of everyone at Hesslewood House. Mum's dementia means she can be difficult, sometimes very difficult but they reassure just like us somehow letting her harsh words go straight over their heads while we reel! No day is mundane, events (and there are many) are inconclusive of family and the atmosphere of normality is amazing, residents miss out on nothing. Supermarket trips, pub lunches, walks.

Reply from christian mason, Marketing Manager at Hesslewood House Care Home

Thankyou for your lovely words these will be shared with all.


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Review from Jennifer E (Sister of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise the Manager and staff enough at Hesslewood House Care home. My brother is lucky enough to be a resident at the care home for over a year now, he is very happy and settled there. The residents are taking care of so well. There are lots of activities and shows etc. for the residents and
families, you have to see it to believe how exceptional the displays and decorations are for absolutely every event. So much hard work and thought is put in to each event.
Such commitment, dedication and care for all the residents from the Manager and staff, fabulous care home.

Reply from christian mason, Marketing Manager at Hesslewood House Care Home

Thank you so much for your lovely review this will be shared with staff.


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Review from Sharon H (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just moved into Hesslewood and the staff have been amazing and welcoming from the start. For what is a difficult transition for all concerned, the staff have been warm, caring and professional. Mum's room, or flat as one of the staff stated which I thought was nice, is lovely, spacious, spotless
and has plenty of room for many personal items. Activities are planned daily and Mum has already participated in the quiz and bingo and commented on how lovely the rooms are and how beautiful the gardens are. Thank you for taking care of our loved ones.

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Review from Sue H (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Hesslewood House for the caring and professional way that they have helped my Mum over the last week, from identifying a problem that was causing Mum upset and anxiety to finding a solution all within 2 days. Mum is now extremely settled and happy.

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Review from Patrick S (Son of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Hesslewood for the last few months and she has settled in really well.
All the staff from carers, cleaners and facilities to admin and management are always friendly and accommodating.
Mum's room is bright and airy and cleaned on a daily basis. The rest of the facility is also
very clean and tidy. There are always activities provided and quite recently a family/crazy golf day took place. This turned out to be a great day for the residents and their families and friends alike. The work put into these activities by the staff must be commended and I know it has a really positive effect on my mum.
The fact that Mum is well looked after and safe is such a relief to myself and my family.
A big thank you to all at Hesslewood for your continued support and help when dealing with my mum's care.
I would definitely recommend Hesslewood House Care Home.

Reply from Michael, Operations Director at Hesslewood House Care Home

Good Afternoon.Thank you so much for your kind words. I can't wait for the team to see this feedback, it means the world to us to know that you recognise our efforts in providing the best possible experience for Residents and their loved ones. If we can ever exceed your expectations, please call and see the management at any time. Best Wishes Michael


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Review from Jo W (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience of admitting Dad to Hesslewood House Care Home has been very positive and Dad is settling very well.
The home has a very welcoming feel and the staff are lovely, kind and caring.
Dad’s room is bright and clean.
There’s regular entertainment and activities and there seems to
be an ethos of fun and laughter.
Dad’s really enjoying the food, it’s plentiful and there’s lots of choice.
The home’s grounds are beautiful and I’m looking forward to taking Dad for walks around the gardens.
Thank you to everyone at Hesslewood for looking after my dear dad.

Reply from Harriet Sharland, Marketing Assistant at Hesslewood House Care Home

Thank you, Jo for taking the time to share your positive experience with us. We're overjoyed to learn that your father is thriving in our care at Hesslewood House Care Home. We're here to provide a safe and nurturing home for all residents. Thanks again.


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Review from Anita D (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (unfortunately now deceased) was in Hesslewood House Care Home for a year, she was a shy, reserved and private person, the care of all staff was second to none, the food was lovely. I occasionally had lunch with her. When she was at end of life again the staff were lovely and very accommodating,
I was with her for her final few days and nothing was too much trouble, she was cared for with dignity and care to the very end. I highly recommend Hesslewood House from experience.

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Review from N R (Niece of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The room is lovely and clean, the food is really good and there is plenty of choices. The staff are lovely but I do think there should be more staff working there as sometimes they run off their feet, and for what the residents pay per week there should be enough staff to be able to go to hospital appointments
etc. The staff that do work there are really friendly at all times.

Reply from Hannah Burke, Marketing Administrator at Hesslewood House Care Home

Thank you for your comments about Hesslewood House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We have acknowledged the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.


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Review from Stephen E (Wife of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, supportive staff. Very good care.

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Review from Tracy D (Sister of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting a couple of times, the staff have been friendly and helpful. My brother has been well looked after by the staff, they cater to all his needs and the home is lovely and clean.

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Review from Andrew M (Son of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provides very creative activities, which are very varied and stimulating for residents.

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Review from Bryan B (Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a welcome place. The staff are friendly and very helpful. My partner is well looked after and the home fills me with confidence. I am happy she is at Hesslewood House Care Home.

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Review from Barrie P (Regular Volunteer) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our church goes to Hesslewood House Care Home about every two months to hold a service for the residents. The residents are always keen to join in and it is great to see the staff encouraging them to do so. The staff and residents are always so welcoming to us and look forward to our visits. The residents
we meet are always friendly and it is easy to see that the staff really care for the residents.

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Review from Kate R (Daughter of Resident) published on 25 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really difficult to make the decision to move Mum to care home, but since moving to Hesslewood mum has improved with her memory and is very happy. All the staff are so kind and caring and do everything they can to make Mum feel comfortable and happy. My family and I have also felt really supported and
informed about Mum's care and welcomed to the Hesslewood family. Have recommended to others who are considering move to care home.

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Review from Michael A (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Hesslewood House Care Home for approx one year and enjoyed it immensely, considering my condition. Everybody works together with a constant target of improvement! Activities are important to me; this avoids boredom and helps keep my mind active - regular meetings with staff and patients
are very important.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you, Michael, for your comments about your recent experience at Hesslewood House Care Home. Our residents’ well-being is our main priority, and it is great to hear that you were so pleased with the quality of our care.


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Review from William D (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a wonderful experience to be here. The place itself is like a holiday hotel. The staff are fantastic and so helpful. Everyone here is so polite and friendly. My room is kept spotless and tidy. Anything I want, I've just got to ask. The place itself and surrounding gardens are just beautiful and
well-maintained.

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Review from Keith H (Husband of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife came into Hesslewood I was dubious and concerned as to how she would settle. After nearly two years of residence, I can confirm that my worries were completely unjustified. She settled in immediately and the staff have expressed to me how well she is liked and loved. Although she cannot
speak she understands me very well and she is very happy with the care that she has and I could not wish for better.

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Review from Judith T (Sister of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister arrived in the home and I was concerned that she would not settle, however our fears were unfounded as she settled straight away as far as we were concerned. The staff are always friendly and helpful and it’s a pleasure to visit.

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Review from Paula W (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience has been good and the staff are caring and friendly. They keep me informed.

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Review from Mandy H (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I see on a daily basis how hard staff work. I and my family are so grateful for their care of my mum. Especially during the horrendous time they have all been through. I'm very grateful for all their sacrifices on our behalf. Mum says how kind they are to her. Can't ask for more than that.

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Current Review Score: 9.3 (9.289)

Overview of Review Score

The Review Score of 9.3 (9.289) out of 10 for Hesslewood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Hesslewood House Care Home is calculated as follows: ( (84 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.406 Points relating to the number of positive Reviews for Hesslewood House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 8 Positive Reviews ÷ 13.2 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Frequently Asked Questions about Hesslewood House Care Home

What types of Care is Hesslewood House Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hesslewood House Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Hesslewood House Care Home have?

There are 46 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Hesslewood House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café & Residents Internet Access are some of the Facilities & Services.

How far is Hesslewood House Care Home to the centre of Hessle?

0.9 mile(s) as the crow flies, distance by road may be significantly further.