Hesslewood House Care Home

Ferriby Road, Hessle HU13 0JB
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9.3 49 Reviews
  • Hesslewood House Care Home, Hessle
Hesslewood House Care Home has trained staff who ensure residents’ privacy and dignity is maintained at all times.

Trained, caring staff give people the support they need.

Residents can enjoy a wide range of social activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

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Care Provided by Hesslewood House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 66 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Hudspeth-Lamb (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999

Funding & Fees Guide for Hesslewood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access

Hesslewood House Care Home Reviews (49)

Total of 49, showing 21-40
9.3

Hesslewood House Care Home has a Review Score of 9.3 (9.289) out of 10, based on 8 reviews in the last 2 years. Over all time Hesslewood House Care Home has 49 reviews.

Overall Experience

  • 28
  • 17
  • 3
  • 1
  • 0

Date Published

49
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5
8
41

Review from S T (Daughter of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a really difficult 2 years, I feel that all the staff I that all the staff have done their upmost to keep all the residents safe and happy.
I was quite impressed when I attended the meeting for family that things are finally picking up for everyone. Activities will commence and actual visits
out into the community.
Thanks to everyone at Hesslewood House Care Home.

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Review from M B (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was difficult for me to get Hesslewood but this is the best home and was what I wanted for my mother. She isn't the easiest of ladies and she blames me for everything but with the help and support of staff she has settled and got used to it and made friends, she now joins in with activities which
over the last year I have watched on the internet facebook page. Over covid, the home has gone the extra mile. I have been treated with dignity, caring and sense of humour and constant updates about my mom.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you for your positive feedback towards Hesslewood House Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from Tammy W (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall been really happy with this home for my dad. It's always clean and tidy, and the staff are always really nice and friendly. Whenever I've spoken to one of the night staff, they don't always seem to know what's going on. I think they organise a lot of activities within the home, but not always
many going out (pre-Covid).

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you, Tammy, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from L S (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for end of life care. In the 8 days she was alive the nursing staff were excellent.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you for letting us know how we are doing at Hesslewood House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Jennifer N (Daughter-in-law of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are unable to visit because I am vulnerable. It is such a relief to know that my mother-in-law is happy. She is clean, tidy, warm and well-fed.
She always enjoyed going to a local restaurant for meals and to know she can still see the peacocks is a great joy for us. She thinks of Hesslewood as
her home now.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you for letting us know how we are doing at Hesslewood House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.


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Review from Diana W (Sister of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was very unwell a fortnight ago-needing attention from the paramedics.
The staff nurse I spoke to last week about her was very understanding about her condition and needs and spent quite a long time talking to me. I felt reassured that my relative was in the best place possible.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you, Diana, for letting us know how we are doing at Hesslewood House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Cath D (Daughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Hesslewood House for six years and the whole family are very happy with her care. The staff are all wonderful with her as she has to be cared for in bed. If we gave any worries or concerns we know we can always speak with the manager. All staff are very approachable. Through these difficult
times, they have kept us well informed of Mum's health. You have all been fantastic! THANK YOU!

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you for letting us know how we are doing at Hesslewood House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.


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Review from L W (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff exceptional, very friendly, and caring to the residents.
No complaints at all.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Take care.


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Review from J A (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Things seem to have improved with the home.
Staff listen to what you have to say.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Have a wonderful day.


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Review from J P (Partner of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found everyone at the care home to be very friendly, always happy to speak and answer any questions. They all show a lot of interest in the residents and respectful to all. Our family are quite happy with the care he receives. Also, very grateful to everyone at this awful time. Take care;
I am still shielding until August.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you for your comments about your recent experience at Hesslewood House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are pleased with the quality of our care. Take care.


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Review from Elizabeth L (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into the home in May 2019 after breaking her hip initially for respite care. Despite her being 'difficult' in her early days there, the staff were always kind and patient with her. She is now a full-time resident after failing to get enough mobility back to return home (she is in her 80's).
She is settled, has a lovely room overlooking the parkland, is happy, mixes well and joins in the activities, albeit these have been curtailed due to Covid-19. It was a lovely gesture to have a drive-by both for the residents and relatives/friends, the joy on the residents faces expressed how happy they were. I cannot thank the staff enough for their commitment and care during this virus and also under 'normal' circumstances. Look forward to visiting once normal circumstances resume.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you, Elizabeth, for letting us know how we are doing at Hesslewood House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Angela D (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has the early onset of dementia so at times, with his confusion, he has become stressed and wanting to come "home". He seems more settled now and has accepted where he now lives and I can honestly say he is quite happy there. The staff are kind and have a good banter with Dad which is what he
loves, he loves being cheeky and having a laugh with them. He likes helping out and the staff encourage this where safely possible. As a family, we do believe the staff try hard with Dad, especially around his personal hygiene. As a carer myself having worked in care homes I know from a personal level how difficult it can be to try to persuade a resident to have a regular shower. Perhaps a little more encouragement would be great from the staff, I know it's hard when dad may say no but with a bit of cheeky banter and time, I'm sure he would give in. I appreciate every effort made and other than that I feel dad is in the best place with caring staff that try hard in all they do.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you for letting us know how we are doing at Hesslewood House Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from Alison M (Wife of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am really grateful for the care that my husband is getting. I have always found the staff helpful, professional and willing to make every effort to make him comfortable. Although I haven’t been able to visit recently because of the restrictions, I have been able to talk to him on FaceTime, and this
has been because there has been someone able to help and make sure the phone is available. I was very impressed also with the way a Drive-through was organised, so we were able to visit our relatives outside at a safe distance.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you for letting us know how we are doing at Hesslewood House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Andrew P (Son of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the home since September; it took her quite a while to settle and then came lockdown.
I have to say I think the staff have gone above and beyond the call of duty, level of care is excellent obviously during the lockdown period activities and entertainment are severely curtailed so
boredom does set in with the residents quickly, the isolation for the residence is kept to a minimum by the staff by doing drive-by viewings etc.
From my family's point of view, our mum has been in the home in her early stages of dementia has been a godsend for us all from a care point of view, and may I take this opportunity to convert our deepest gratitude to each and every member of the staff, thank you.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you for your wonderful feedback following your recent experience at our home. We are happy to learn it has been so positive. We appreciate you taking the time to let us know how we are doing. Take care.


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Review from Graham L (Father of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They have been looking after my Daughter who has Huntington's disease for over 5 years now and nothing is too much trouble for them. She can be very difficult to look after at times and they never complain. Her best interests are always put first.
They treat her like family and my daughter has almost
from day one called it her home.
They are a wonderful group of very caring people and to the staff, I would like to say a very big thank you for the care you give to her.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care Home

Thank you, Graham, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Lynn Y (Daughter of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for over a year. She gradually went downhill to be bed bound and paralysed down one side.
In her final days of life, I sat by her bed 10 hours a day for 5 days. The staff were very sensitive to my emotions.
The staff were caring, attentive and took care of me as well as Mum.
I cannot thank them enough!
Her room was cleaned daily and she was clean, warm and dry.

Reply from Ronnie Cavanagh, Marketing at Hesslewood House Care Home

Thank you Lynn for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Hesslewood House Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Hesslewood House did see some friendships flourish with both the Care team and residents. Thank you again Lynn, if there is anything more we can do please do not hesitate to reach out.


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Review from Roland Aubrey F (Husband of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very polite and kind to residents and are dressed very well.

Reply from Ronnie Cavanagh, Marketing at Hesslewood House Care Home

Thank you, Roland, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hesslewood House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Karen H (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has lived in Hesslewood for just over two years. The care he has received has been excellent. We are confident that all his needs are met. Nutritionally and medically giving us peace of mind.

Reply from Ronnie Cavanagh, Marketing at Hesslewood House Care Home

Thank you, Karen, for your comments about your recent experience at Hesslewood House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from S E (Resident) assisted by family/friend published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So homely. Nice and comfortable.


It's nice to be where everyone knows my name.


Reply from Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home

Thank you for taking the time to let us know what you think about Hesslewood House Care Home. We are pleased to hear you are enjoying life at our home! Have a wonderful day!


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Review from A S (Resident) assisted by family/friend published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel safe and very well looked after. They're all good company.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home

Thank you for sharing your recent experience with Hesslewood House Care Home. We are really pleased to hear you are enjoying life at our home. If there is anything more we can do please let us know. Have a wonderful day!


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Current Review Score: 9.3 (9.289)

Overview of Review Score

The Review Score of 9.3 (9.289) out of 10 for Hesslewood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Hesslewood House Care Home is calculated as follows: ( (84 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.406 Points relating to the number of positive Reviews for Hesslewood House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 8 Positive Reviews ÷ 13.2 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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