Hesslewood House Care Home

Ferriby Road, Hessle HU13 0JB
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9.3 49 Reviews
  • Hesslewood House Care Home, Hessle
Hesslewood House Care Home has trained staff who ensure residents’ privacy and dignity is maintained at all times.

Trained, caring staff give people the support they need.

Residents can enjoy a wide range of social activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

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Care Provided by Hesslewood House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 66 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Hudspeth-Lamb (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999

Funding & Fees Guide for Hesslewood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access

Hesslewood House Care Home Reviews (49)

Total of 49, showing 41-49
9.3

Hesslewood House Care Home has a Review Score of 9.3 (9.289) out of 10, based on 8 reviews in the last 2 years. Over all time Hesslewood House Care Home has 49 reviews.

Overall Experience

  • 28
  • 17
  • 3
  • 1
  • 0

Date Published

49
2
5
8
41

Review from Patricia W (Wife of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I love the site and grounds of Hesslewood House and my husband's room is situated well to appreciate that. I find this form very hard to complete as individuals vary so much and one day can be happy and the next not so much, all due to staffing on the day. I am often quoted by some members of staff
as having "duty of care" but sometimes feel care is not just "duty" at heart. I was undecided about cleanliness, as the bathroom could be much improved. The security is poor now that there are residents wandering in and out of the rooms and many items going missing, so doesn't feel "our room" anymore. The manager is always ready to listen to problems.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home

Thank you, Patricia, for your comments about your recent experience at Hesslewood House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. Please don't hesitate to reach out to us if there's anything additional we can do for you. We are always happy to help and would welcome the opportunity to discuss your comments further. We look forward to your next visit. Take care!


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Review from A W (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good. My mother would recommend the home to anybody. Most of the staff are good with a couple of exceptions.


Once I was waiting 15 minutes before the front door was attended to. This needs looking at. However, everything else is satisfactory.


Reply from Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home

Thank you for sharing your recent experience at Hesslewood House Care Home. We really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do! We look forward to your next visit! Take care!


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Review from Roland F (Husband of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant and welcoming to me. They treat my wife very well and with dignity. They are very familiar with her needs as well as her liking for singing. The place is clean and tidy with pleasant grounds where I can take her out for a short walk in her wheelchair. I am very happy with
the level of care she receives.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home

Thank you, Roland, for your comments about your recent experience at Hesslewood House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from A D (Friend of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am an ex-resident and a regular visitor.
I really appreciate how well I was looked after as a resident.
Through the eyes of a visitor, I see the empathy and endearment shown by the staff.
It is said that laughter is the best medicine and to experience this with the residents is so uplifting - it's
touching.
Singalongs are so rewarding, I consider myself so lucky to be a part of it.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home

Thank you for your kind comments about your experience at Hesslewood House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of care when you were with us. We are so happy to hear that you still visit us regularly and get involved with our sing-alongs! You are part of our family here and we are so thankful for your kind words about our staff. It is very rewarding to have their efforts recognised. Have a fantastic day!


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Review from Wendy (Daughter of Resident) published on 20 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the staff are very caring but my complaint is about the lack of response to a resident when using the buzzer to call for help, particularly if the person is totally reliant on that service is unable to be independent. The response takes far too long, witnessing anywhere from 20 to 60 minutes.
Clearly, the reason being for this issue is a lack of staffing; the staff themselves are very willing and able but the main issue is the repeated time anyone responds to a buzzer. Within the time it takes for someone to respond, anything could have happened. The worst incidence happened on the 1/4/17 when my relation was still in bed at 10.25am, not up, washed, dressed, no breakfast, no drink; this is unacceptable, does not reflect good practice and contravenes the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 10 - Dignity and Respect. I fear for others who may have suffered the same treatment and those to come in the future.

Reply from Charlotte Jackson, Marketing Assistant at Hesslewood House Care Home

Thank you for submitting your review. I do hope our meeting and subsequent conversations have addressed the concerns you have raised. I would like to offer reassurance that the issues highlighted have been promptly addressed and we continue to monitor the situation.


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Review from Jane M (Daughter of Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father was in for Respite care for 2 weeks. Although he had a very nice room, we were disappointed that there were no activities taking place at all. He was in the Dementia Unit and although has memory problems and mild dementia, he had no-one to have a conversation with other than the staff. He
was offered to sit in the day room and watch TV but he preferred to watch his own in his own room. Apart from meal times, he spent all the time on his own in his room with his TV. He had been told he would be in the care home side but there were no beds available. The idea was to see how he settled with the idea he may soon need permanent care, but he is adamant he does not want to return.

Reply from Michelle Pepworth, Home Manager at Hesslewood House Care Home

Dear Jane,
Thank you for taking the time to review our care home. We appreciate all comments and feedback on the service we provide here.
I regret to hear that your experience with us hasn't been a more positive one and I will certainly look into the issues you have raised so we can hopefully resolve them.
I will be in touch to discuss everything in further detail.
Best wishes
Michelle Pepworth, Home Manager


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Review from Christine P (Wife of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The way my husband has been looked after is excellent. His nursing care is far better than it was in hospital. The food has improved slightly after a few hiccups.

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Review from Mavis W (Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoy living here the karaoke is excellent as I love to sing. I like my room it's big, clean and colourful.

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Review from R C (Husband of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My wife was using the commode and the carer came into the room with her breakfast, she gave the food to my wife while she was still on the commode. Food was nearly always cold. Pressing the call button nearly always resulted in a long wait (shortage of staff).

Reply from Michelle Pepworth, Home Manager at Hesslewood House Care Home

Hi there, thank you for taking the time to review Hesslewood House - we really appreciate all comments and feedback about the service provided here. I’m quite concerned about the issues you have raised in your review and will investigate this imminently. I’d like to talk further with you about this so I will be in touch to arrange a meeting if you feel necessary. Kind regards, Michelle Pepworth.


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Current Review Score: 9.3 (9.289)

Overview of Review Score

The Review Score of 9.3 (9.289) out of 10 for Hesslewood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Hesslewood House Care Home is calculated as follows: ( (84 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.406 Points relating to the number of positive Reviews for Hesslewood House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 8 Positive Reviews ÷ 13.2 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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