Review from G J (Relative of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience

Such a friendly and warm place, the staff are so helpful and kind and nothing is too much trouble. Loads of activities for the residents, nice and clean garden is well kept and spacious. Absolutely five-star.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lindum House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from G M (Sister of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience

My sister went into Barchester Lindum House Care Home after being given short months to live. She was made to feel welcome immediately and all family members were welcomed too, I felt that staff genuinely cared and treated my sister with dignity and respect at all times. A dedicated team of care staff

and management who I felt went above and beyond to help my sister.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lindum House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Les B (Brother of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience

Barchester Lindum House Nursing Home was my sister's home for the final two weeks of her life. I cannot fault the dedication of the whole staff group, in particular two members of staff are my sister's favourite staff. Thank you all for looking after her so well.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lindum House

Please accept our sincere condolences to you and the family at this time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Marie R (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience

My mum is a resident here and from initial enquiry and meeting with the manager, everything progressed smoothly and quickly to her admission - which was a discharge from hospital. Mum is being cared for with dignity, respect and compassion and I cannot thank all the staff enough for all they are doing,

not only for her but for me and my family too. We feel very supported at a hugely difficult and emotional time. All the staff have welcomed us in with open arms and reassured us. Mum is developing lovely relationships with the staff as they get to know her. The home has a calm relaxed atmosphere and I would not hesitate to recommend it to anyone thinking of here for themselves or for a loved one. Thank you to all the nurses, carers and staff, you’re doing an amazing job!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lindum House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Paul W (Son of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience

Dad has been in the home for over 2 years now through very difficult times as the Covid pandemic was at its height.
With the manager's leadership and the dedication of the care staff, they have created a friendly caring environment. Keep it up.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lindum House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Catherine F (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience

Both my parents have resided at Barchester Lindum House since July 2021. My father has vascular dementia, my mother has type one diabetes and various other conditions. Under the direction of a new manager, since August 2022, I find the home to be a safe and happy place with caring staff who treat my

parents with dignity.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Lindum House

Thank you for your lovely review. It is great to hear your parents are happy and settled and we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.

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Review from Julie L (Sister of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience

The staff and management at Lindum House are lovely. They are caring, friendly and professional, nothing is too much trouble for them. My sister settled straight away and is very happy. All family visiting have been made welcome.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Lindum House

Thank you for your lovely review. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.

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Review from Victoria S (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience

Mum went to stay for a respite placement with a view to a full placement - this plan helped us as a family come to terms with moving Mum into 24-hour care as she is only 69 and has vascular dementia.
The staff at the home have been so amazing with my mum - encouraging her to have as much independence

as possible, keeping her safe, managing her insulin and blood sugars and her other needs. They have taken great care to get to know her and what she likes and doesn't like and working with us as a family to make this transition for Mum as supported as possible. I can't thank the staff enough for the extra mile they all go in supporting us, Dad especially has needed support but they all try to make it a home from home for him - we visit when we like, eat with her, join in activities and are made to feel so welcome
On the first day there, my mum was looked after by a new nurse who had just started and had just come to the UK in June - he was amazing with her as is her keyworker and all the team.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Lindum House

Thank you for your lovely review. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.

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Review from J K (Friend of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

Lindum House is warm and welcoming. The staff are friendly and always on hand to help with anything. The home is exceptionally clean. There is often entertainment on when I'm there and the residents have a fab time, singing and dancing. The home is very well led by the new manager and team.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lindum House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from R M (Friend of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience

I am the resident's essential caregiver. I visit the resident several times a week. On one occasion, I was visiting at tea time to give my client some tasty treats to have with her tea. I requested the client have her tea in her bedroom so I could sit with her. The carer and manager were very kind.

The manager, who is new, welcomed us both with a lovely tea together in the lounge. She said that is what the resident would have done if in her own home. Very kind.

Reply from Jayne Clarke, General Manager at Barchester Lindum House

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments, these are very appreciated I will ensure these are passed on to our team who work hard to deliver high standards of quality care at all times.

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Review from Kerry D (Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience

I am on multiple safeguardings from this home, some more serious than others. I have had near-miss of medications, only a near-miss because I stopped her (It was another resident's medication). The food is bland and unappealing, my son brings food in for me, and the care staff has said I can't pre-book

a food request. The carers are mostly good but the home use lots of agency workers and English is not the first language and I really struggle to make them understand what my needs are. I have had to wait 90+ mins for the call bell when having an angina attack. I had to contact my son and ask him to phone the home, this took extra 20 minutes because the guy who answered did not understand and he got my name wrong so the staff didn't know who I was. Staff came but again agency, who knew very little English, trying to explain where my (GTN) spray was, she tried but time was critical. I finally got the spray, a few days later it happened again. I would not recommend this home to anyone else. CQC aware.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lindum House

Dear Kerry, We are sorry to hear that your experience with us at Lindum House Care Home isn’t meeting your expectations. Concerns and feedback you have raised to us is currently being investigated and further correspondence will be shared with you directly. Please do talk to us about anything we can do to support immediately or any other feedback you would like to raise to us. Kind Regards General Manager, Lindum House Care Home

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Review from Annegret A (Regular Volunteer) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience

I find Lindum House a friendly, helpful house. Been visiting for years.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lindum House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from H H (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience

The home has kept going under very difficult circumstances. They have provided an easy to use system for visiting. Contact with the nurse in charge has been good, they always ring me if there is a problem.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lindum House

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S T (Wife of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience

The staff are hardworking and careing and do their best under very challenging circumstances due to serious staff shortages. My husband was left in bed until lunchtime on several occasions, unshaven and with a dirty room. He was dressed in an awful T-shirt (not his) and on another occasion though he

has plenty of his own shirts all named. I dressed him myself that morning (11.45 am). He is currently on respite from hospital discharge to monitor his mobility.

Reply from Feedback Team, The Feedback Team at Barchester Lindum House

Thank you for your feedback. I am sorry to hear your experiences with Lindum House did not meet your expectations. I’m aware you had raised concerns with the home whilst your husband was a resident with us, these were looked into and discussed with you at the time and it was my understanding they had been resolved. We were really glad that after your husband’s respite stay you both decided to have him live with us on a more permanent basis, please always feel you can bring up your concerns in person as you have done previously and if you did have any outstanding concerns you would like to raise with us we would welcome the opportunity to look into these and discuss with you further. You can contact myself or a member of our team via phone 01482 886090 or email: Lindum@barchester.com.

Kind Regards
The General Manager, Lindum House

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Review from Pam W (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience

Just had the most wonderful day at Lindum House today for my mum's 94th birthday. They had someone singing which was brilliant, everyone really enjoyed themselves. I would like to thank the manager and every staff member for everything they do for residents and their families. You're all amazing, much

appreciated.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lindum House

Thank you for your review and we are delighted that your Mother and family enjoyed the birthday celebrations, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Alison V (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience

Dad has received excellent care, all the staff are helpful and cheerful and he feels well supported. The nursing care is very good and the activities co=ordinatoe makes sure Dad is included in events. He is happy and well settled in Lindum House.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lindum House

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Helen W (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience

My mother had her ninetieth birthday last week. Due to Covid-19 restrictions, no visitors were allowed in the home at all so planning what to do was not easy. The activities coordinator at Barchester Lindum House could not have been more helpful. In the morning she helped Mum open her cards and presents

and then gave her a pamper session and did her hair. She set up a room with decorations and a big screen so Mum could watch a film of her choice. In the afternoon she helped us organise a Zoom session for all the family, again projected onto the big screen so it was really clear. Barchester Lindum House provided a lovely cake and we all sang Happy Birthday. We are still hoping to be able to all get together as a family to celebrate in person but meanwhile, Mum had a day to remember and was made to feel very special. Without the activities coordinator and I am sure other staff at the home, this would not have been possible and we will be forever grateful for all the effort that went in to ensuring Mum had such a special day.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lindum House

Thank you for your review and we are delighted that your mother enjoyed her birthday celebrations. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Pamela W (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience

Mum has been at Lindum House for nearly 4 years now and it has been excellent in every way but especially now with COVID. All staff have gone above and beyond their duties to ensure residents and relatives are kept in contact which is so important during these so stressful times. Myself and my family

are so grateful that Mum is in Lindum House and we can never repay staff for their help. Many thanks to you all. (Activities are second to none - residents love it.)

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lindum House

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D F (Resident) assisted by family/friend published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience

I enjoy my time here at Lindum and join in the activities and the trips out. The staff here are nice and I've made some good friends and we have good times together. The food varies, but overall good.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lindum House

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. Life Enrichment is important and if you would like to suggest any activities, events or trips you would like please do let a member of the team know. I will pass on your feedback to the team.

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Review from M L (Resident) assisted by family/friend published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience

I like it here at Lindum, it's very nice and friendly. I enjoy the concerts and have a dance, I like going out. I have made some nice friends and we play bingo together. I like my room very much. The food is OK, the cakes and biscuits are very nice.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lindum House

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We are glad you enjoy the activities and events and welcome any suggestions you would like to see included. I will pass on your feedback to the team.

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Barchester Lindum House

Care Provided by Barchester Lindum House

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Funding & Fees Guide for Barchester Lindum House

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