This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Lindum House has a Review Score of 9.9 (9.874) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Lindum House has 71 reviews.
Review from J B (Respite Resident) assisted by family/friend published on 19 February 2020
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lindum House
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We look forward to seeing you again soon. I will pass on your feedback to the team.
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Review from Elizabeth D (Daughter of Resident) published on 31 January 2020
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lindum House
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We are so pleased that your Father enjoyed his stay with us and if he would like to visit to join us at one of our many social activities, the door is always open. I will pass on your feedback to the team.
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Review from Joyce C (Wife of Resident) published on 18 November 2019
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Reply from Pauline Hodgson, GM at Barchester Lindum House
Hi Joyce. Thank you for your kind words and I am pleased we could support you all during the past two years. I will pass your review on to the team.
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Review from J G (Resident) assisted by family/friend published on 11 November 2019
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Reply from Pauline Hodgson, General Manager at Barchester Lindum House
Thank you for taking the time to review our care and services at Lindum House. We are very pleased that you are having such a great time. I will pass your thoughts and good wishes on to our staff team.
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Review from M F (Son of Resident) published on 11 October 2019
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lindum House
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Joan C (Resident) assisted by family/friend published on 29 August 2019
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Reply from Pauline Hodgson, GM at Barchester Lindum House
Thank you for your kind words. We are very pleased that you are enjoying your stay at Lindum. I will share your words with my team.
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Review from B D (Resident) assisted by family/friend published on 29 August 2019
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Reply from Pauline Hodgson, GM at Barchester Lindum House
I am pleased that you are enjoying our fabulous garden which is looking especially lovely this time of year.
I will pass on your request for a greater variety of activities. Please feel free to attend our monthly residents' meetings at which we discuss forthcoming activities and events.
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Review from Christine H (Husband of Resident) published on 8 April 2019
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Reply from Pauline Hodgson, Admin at Barchester Lindum House
Thank you for your kind words and fabulous review of your husband's stay with us. I will share your thoughts with my team. Keep well.
Kind Regards, Pauline.
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Review from Howard C (Son of Resident) published on 19 February 2019
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Reply from Pauline Hodgson, Manager at Barchester Lindum House
Hi Howard,
Thank you for your review and many thanks for your support over the past years. Hope you and your family are keeping well.
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Review from J B (Resident) published on 16 October 2018
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Reply from Pauline Hodgson, Manager at Barchester Lindum House
Hi Jacqui,
It was great to see you again here at Lindum. I am glad that you continue to enjoy your stays with us. Looking forward to your next visit.
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Review from Chris W (Friend of Resident) published on 16 October 2018
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Reply from Pauline Hodgson, Manager at Barchester Lindum House
Hi Chris,
Many thanks for your great review. I will share your kind words with the team. Looking forward to seeing you again soon.
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Review from P W (Resident) published on 29 June 2018
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Review from Patricia B (Daughter of Resident) published on 29 June 2018
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Review from D D (Resident) published on 29 June 2018
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Review from Sally C (Respite Resident) published on 30 April 2018
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Reply from Pauline Hodgson, GM at Barchester Lindum House
Hi Sally, It was great to have you staying with us again at Lindum. I am sorry that you had a disappointing experience with your medication. As you are aware there was a mix up with your newly prescribed medication and this was due to an issue with your GP and the dispensing pharmacy. Our intervention on your behalf resolved the issue positively. We look forward to seeing you again at Lindum.
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Review from S C (Daughter of Resident) published on 24 January 2018
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Reply from Pauline Hodgson, General Manager at Barchester Lindum House
Hi S C, it was a pleasure looking after your mum. I will pass your kind words on the team and we wish her well and hope that she is going from strength to strength.
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Review from Yvonne S (Daughter of Resident) published on 24 January 2018
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Reply from Pauline Hodgson, General Manager at Barchester Lindum House
Thank you Yvonne for your kind words, I will share them with the team.
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Review from Carol A (Resident) assisted by family/friend published on 3 October 2017
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Reply from Pauline Hodgson, General Manager at Barchester Lindum House
Thank you Carol for your kind words and I'm glad that you continue to enjoy your time at Lindum House.
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Review from J M (Resident) assisted by family/friend published on 3 October 2017
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Reply from Pauline Hodgson, General Manager at Barchester Lindum House
Thank you for your lovely review. I am glad you enjoy the visit from the PAT Dog and the one to one sessions in your room.
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Review from J H (Resident) assisted by family/friend published on 14 September 2017
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Reply from Pauline Hodgson, GM at Barchester Lindum House
Thank you, I am pleased that you are happy living at Lindum House and enjoy joining in with the activities.
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The Review Score of 9.9 (9.874) out of 10 for Barchester Lindum House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.874 for Barchester Lindum House is calculated as follows: ( (244 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 278 Ratings = 4.874
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Lindum House is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Feb 2023
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Job Title: General Manager
Hi, my name is Jayne and I am the General Manager here at Lindum.
I have worked in the social care industry for over 30 years 25 within management; I qualified as a Registered Manager in 2001.
Social care is my vocation I feel at home in the environment, I have a passion to cascade my wealth of knowledge and experiences throughout my team in order to fulfil and enhance the quality of life for those people who receive our care.
Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.
Myself and my team look forward to welcoming you to our home.