This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Lindum House has a Review Score of 9.9 (9.874) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Lindum House has 71 reviews.
Review from J F (Resident) assisted by family/friend published on 29 August 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
I enjoy the food and get lots of choices. I get looked after very well, they are always cleaning it. I really enjoy the concerts. I get to sing and dance and even go out to lunch on the mini bus. I've even
Reply from Pauline Hodgson, GM at Barchester Lindum House
I am pleased that you are enjoying your stay at Lindum House. I will pass on your praise to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G T (Resident) assisted by family/friend published on 23 August 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Pauline Hodgson, GM at Barchester Lindum House
Thank you Grace for your review. I am pleased that you are happy at Lindum
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E H (Resident) assisted by family/friend published on 23 August 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pauline Hodgson, GM at Barchester Lindum House
Many thanks Emma for your lovely review. I will share your praise with the team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elaine W (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pauline Hodgson, GM at Barchester Lindum House
Many thanks Elaine, for the feedback, will share your kind words with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan S (Son of Resident) published on 18 August 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Pauline Hodgson, General Manager at Barchester Lindum House
Thank you Alan for taking the time to send in a review. I will pass on your kind words to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Norma C (Wife of Resident) published on 16 August 2017
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Olive W (Resident) assisted by family/friend published on 15 August 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eileen H (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judith D (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Pauline Hodgson, GM at Barchester Lindum House
Thank you for taking the time to submit a review. Following your observation, staff are to be reminded to enter the lounge to offer help and support to our residents as opposed to observing from the corridor. We intend to utilise the first floor lounge more regularly for activities and events which will ensure staff are in attendance.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A P (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Felicity R (Resident) published on 6 September 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.874) out of 10 for Barchester Lindum House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.874 for Barchester Lindum House is calculated as follows: ( (244 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 278 Ratings = 4.874
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Lindum House is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Feb 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Recipient:
Barchester Healthcare Ltd
Date: Friday 31 Jan 2025 More details
Recipient:
Barchester Healthcare Ltd
Date: Wednesday 31 Jan 2024 More details
Recipient:
Barchester Healthcare Ltd
Date: Tuesday 28 Feb 2023 More details
Loading
Loading events
Job Title: General Manager
Hi, my name is Jayne and I am the General Manager here at Lindum.
I have worked in the social care industry for over 30 years 25 within management; I qualified as a Registered Manager in 2001.
Social care is my vocation I feel at home in the environment, I have a passion to cascade my wealth of knowledge and experiences throughout my team in order to fulfil and enhance the quality of life for those people who receive our care.
Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.
Myself and my team look forward to welcoming you to our home.
