Review from M B (Son of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience

I am always kept informed of any issues. Staff are friendly and helpful. Given good standard of care and support to myself and my Relative. If any treatment of illness is required I know that it would be given.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz W (Daughter-in-law of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience

The manager and her team have been a fantastic support for my family over the last few weeks. The care/support has been amazing. They have made what could have been a difficult transition very easy. They have accommodated the whole family and we all now feel as if we are part of the bigger Barchester

family.
Every member of staff is friendly, always has a smile on their faces and nothing is too much trouble.

Reply from Emma Smith, acting General Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review and the wonderful feedback regarding our home. We are so proud of our whole team here and I will share your feedback with them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bryan L (Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience

Following almost a year of hospital in 2022 and a stay in another rehabilitation centre, it has been like a breath of fresh air coming to the lovely Barchester Stamford Bridge Beaumont Care Home for respite care. Have been looked after well both day and night. My thanks to all.

Reply from Emma Smith, Acting General Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review and your feedback. I will ensure I pass this on to the staff, we are very proud of all our staff and residents and are so pleased you are happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet H (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience

Dad was in residential care for six months and at all times was treated with respect and received the care he required. The end-of-life care provided to dad was exemplary as was the care shown to the family before and after dad passed away.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your lovely review. We value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John D (Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience

The quality of the care at the Barchester Stamford Bridge Beaumont Care Home is extremely high, there is plenty of staff and in addition to routine care, requests and needs are always met promptly and cheerfully. The food is excellent - the menu changes daily and each meal is served with a fresh linen

napkin. Facilities include dining rooms, sitting rooms and spa bathrooms. Cleanliness keeps the high-quality furnishings immaculate and each bedroom has its own en-suite bathroom. A dedicated team of three produce a daily programme of activities for residents.
Criticism is difficult because the home is geared toward looking after its residents in the best possible way and making sure that all their needs are met. If a care home is needed, it is difficult to imagine a better one than the Barchester at Stamford Bridge.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your lovely review. We value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie D (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience

My mum has been at the Beaumont for just over two years, and the care and attention she receives are second to none. The staff are absolutely amazing and are always so cheerful, even in the most difficult of times. They really do care about all the residents and are always there to help if needed. My

mum's quality of life has improved, and I am very grateful to the manager and her team for looking after my mum.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review. It's great that Mum is settled and enjoying being at Stamford Bridge Beaumont.
We value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline S (Wife of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience

I stayed with my husband, who has dementia, for three nights.
Lovely and clean. Food wonderful. Staff very friendly, helpful and cheerful. During the day, I was able to leave him in capable hands whilst I visited friends and relations in Stamford Bridge.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review. It was a pleasure to welcome you and your husband to Stamford Bridge Beaumont, and glad you enjoyed your stay. We look forward to seeing you again soon. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Son of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience

The staff who care for Mum do so with a big smile and a cheery nature. This helps make Mum's stay pleasant and is nice to be around.
All her needs are met, comfortable, clean and safe. Lucky to have found a bed here.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Husband of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience

My wife came to Barchester Stamford Bridge Beaumont Care Home for a fortnightly period of respite, principally to enable me, her principal carer to have my first break in four years of caring for her. She has vascular dementia and no cognition and has required 24-hour wrap-around care, achieved by a

mixture of live-in care and domiciliary care (on an hourly visit basis). It was a huge relief to find my wife settled in very easily, thanks to the love and attention of the staff. The main crunch was that I was privileged to eat with her, it was first class, and great care had been taken to get her difficult diet absolutely right for her. Her eating improved enormously while she was in Beaumont Care Home, so I think they did a wonderful job to make her feel at home. Well done, team.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel S (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience

Your care staff are outstanding, they looked after my dad for the last three plus years. They cared for him like he was their Grandad. The manager is outstanding. One lady was so thoughtful and caring to my family. My dad had the best care I could ever wish for. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Wife of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience

Massive thank you for looking after my husband who passed away peacefully on 19th June 2022. The staff at Beaumont have been so loving to my husband. I would like to say two members of staff, in particular, went the extra mile in the lodge. My husband was so cared for and we were so happy. Thank you.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We are pleased to hear your husband had such a great experience at Stamford Bridge Beaumont. Our condolences to you and your family during this time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth W (Respite Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience

First-class for respite, mind, body, soul and medical needs all first class.
My treatment of choice - have pre-booked for the year so I can do my job. Thank you. psychology

Reply from Katie Polloway, Customer Relationship Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home, and we look forward to welcoming you to Stamford Bridge Beaumont again soon!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience

My dad has been at Beaumont for a few weeks after moving him from a previous care home. He has advanced dementia but is physically reasonably able so we wanted somewhere that he would be occupied as well as being well looked after. I have to say I am so pleased with how well my dad has settled here.

He says that he is very happy and would like to stay forever. He is always very happy when we visit him and seems to be really enjoying his meals!
Everyone we have met at Beaumont has been unfailingly helpful and pleasant and we are very happy that we have chosen Beaumont for his care

Reply from Katie Polloway, Customer Relationship Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and it's great to see your Dad settling in well. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I S (Wife of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience

Since my husband was admitted to the nursing home we have all been treated with respect and kindness (with the exception of one male member of the nursing staff). I was very unhappy to have my husband taken out of my personal care but have been more than content with the care he is receiving in this

home. I could not carry on caring for him at home. I'm glad we found this nursing home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve H (Nephew of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience

My aunty was a resident for the last 18 months. It was a decision not taken lightly by the family, however, this was the best decision. From the moment she went in she was happy. She does have quite a lot of family both in Yorkshire and down south, frequent visits from us down south were not possible

(covid etc) however, I must say this did not deter the home from keeping everyone informed of how she was settling in and how she was doing. She deteriorated towards the end of last year and the home ensured the family were kept up to date with all relevant information. Unfortunately, she passed away late on 7/1/22. The home ensured we were kept up to date, we tried to make it but didn’t. We continued so we could see her in her own bed, the home was more than amenable and when we arrived at 0200, she had been laid out beautifully. Nothing was too much trouble and small requests we made regarding jewellery etc were upheld immediately. This is a perfect home for both the resident and family.

Reply from Emma Smith, General Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your feedback, Steve. I will share it with all the staff who looked after your aunty. Please extend our condolences to all your family for the loss of your loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry M (Friend of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience

My close friend went to the Beaumont for a four/six weeks respite stay. The Beaumont offered her an en-suite room but this was not to be her room, only had a toilet and small washbasin portioned off in the corner of her small bedroom. No shower or bath.
She asked for a move but they could not offer

any other room.
After six weeks she asked to leave to go to another residential home where she was offered an en-suite and much larger room with a lovely garden view.
The Beaumont made various excuses why she could not leave. I had to ask the social worker for help and in their opinion, there was absolutely no reason why she could not straight away this took fourteen weeks to achieve.
The Beaumont kept her there against her wishes for financial gain at £1090 per week. She also did not need nursing care. She requested a discount for the en-suite room she did not get but they refused. Her showering arrangements meant being escorted to a shared shower on the floor above. Do not go.

Reply from Feedback Team, The General Manager at Barchester Stamford Bridge Beaumont Care Home

Dear Terry,
Thank you for your review. We are sorry to hear your experience with Stamford Bridge did not meet your expectations and are surprised at the sentiment of your review. Your friend had spoken to me directly and explained she had no problem with our home but that she was moving to expand the activities available on site. Should your friend or you have any outstanding concerns, you can call me or my team directly, to discuss in further detail, and hopefully action any improvements for the future. I would also like to assure you we take the welfare and safety of all our residents very seriously and when necessary we will involve outside authorities to help protect the best interests of the resident which can cause delays, I hope you understand this is not taken lightly and always with the residents’ safety, health and happiness in mind. Please feel free to contact us on the following; Phone: 01759 371418 or email: stamfordbridge@barchester.com.
Kind Regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J O (Wife of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience

My husband stayed for three weeks of respite care. He was so well looked after by the staff and settled quickly. He enjoyed having people around him and became more sociable with more interaction. He thoroughly enjoyed the food and even put some weight on. His room was well appointed and everywhere

was clean and well kept. But the staff were the real stars. They put him at ease and ensured he was as contented as possible. I am booking him in for another stay in the spring.

Reply from Emma Smith, acting General Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your feedback, your words are very much appreciated, we are very proud of our home and the staff. I am so pleased you and your husband have had such a positive experience and look forward to seeing you both again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Wife of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience

Every single member of staff in the residential care unit has been so kind, patient, helpful and supportive to my husband and family members who visit him. My husband is treated with respect and dignity as are all the residents and all staff go over and above just doing a 'job'.
There is not much difference

between the words care and caring. Good care is essential but when good care is given by caring people then you have the perfect combination.

Reply from Emma Smith, acting General Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you so much for your kind words and lovely feedback. I will make sure to share it with the staff who are humble about the good work they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christina F (Sister-in-law of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience

My sister-in-law has been in the Beaumont now for 18 months. She has had wonderful care. I have observed many homes over the years and the Beaumont is one of only two I would recommend to anyone in the area. The staff are welcoming and friendly trying their best to make residents feel at home. There

are lots of trips, musical entertainments and visits from animals too. The food is amazing and in the lounge there are facilities for drinks and snacks. My sister-in-law has dietary needs and now she is adhering to a proper diet which has improved her health. All residents are different, some are shy and retiring but whatever their demeanour they are treated well and encouraged to interact should they feel they want to. The staff and management are always there to answer any questions I might have, I am happy to leave my sister-in-law in their capable hands.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew F (Brother-in-law of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience

After an easing of lockdown, I was able to visit my sister-in-law inside the Beaumont. The rules for the safety of residents, staff and visitors were in place and effective. I have been visiting Beaumont regularly for a number of years, I find the management staff and residents friendly and happy. After

lockdown, I found the residents were outgoing and happy there are always activities on the go, birthday parties, celebrations and trips out. The menus are displayed in the entrance and the food always looks and tastes appetising. The whole building is clean tidy and beautifully decorated, the dining room looks like a hotel. The staff are caring and go out of their way to make residents and visitors feel welcome and most importantly ‘wanted’. Nothing is too much trouble.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Barchester Stamford Bridge Beaumont Care Home

Care Provided by Barchester Stamford Bridge Beaumont Care Home

Good to Know

Funding & Fees Guide for Barchester Stamford Bridge Beaumont Care Home

Facilities