Riverhead Hall

Beechwood Lane, Driffield YO25 6NU
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9.9 46 Reviews
  • Riverhead Hall, Driffield
Riverhead Hall is a luxury residential care home, set in Driffield, East Yorkshire. The care home is situated in a secluded area on the banks of the Driffield Canal. Their 45 bedroom suites are designed to give residents luxury, privacy and independence.

At Riverhead Hall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process. So come and visit Riverhead Hall, and discover your kind of home.

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Care Provided by Riverhead Hall

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicky Holbrey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Riverhead Hall Reviews (46)

Total of 46, showing 21-40
9.9

Riverhead Hall has a Review Score of 9.9 (9.939) out of 10, based on 15 reviews in the last 2 years. Over all time Riverhead Hall has 46 reviews.

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Review from G S (Daughter of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has recently moved into this home following the closure of the one she has been in for three years. The overall feel of 'Riverhead' is much more appealing on so many levels. Mum is clearly more comfortable even though she is unable to make any responses to her surroundings. (It is not possible
to comment on food, facilities, etc, as she is unable to participate).

Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for your feedback - we are glad to hear your mum is comfortable at Riverhead, as our team is always working incredibly hard to accommodate the care they give to each and every resident, taking in mind their personal and medical needs.


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Review from Jayne B (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greeted at the door PPE given. Room clean and odour free. Mother clean and comfortable.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for your message - we try to make sure our residents are feeling well and are safe at all times, so it's nice to see that being noticed.


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Review from James M (Husband of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, clean, good food, great friendly staff and very welcoming.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for your lovely review of Riverhead Hall - we will pass on your kind words to the rest of the team.


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Review from Carol B (Daughter of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an extremely difficult year for the family, Mum was admitted to Riverhead Hall with later stages of vascular dementia. The staff from the onset have been wonderful and helped us cope with this traumatic time. Nothing has been too much trouble and I have found everyone to be professional, attentive
and loving. Mum is settling in and always looks well presented and has quickly bonded with staff members.
We are always kept updated and are encouraged to visit as often as we like. On our visits, we are given tea and biscuits in the wonderful garden. They are able to provide a level of ongoing care and dignity that we sadly could not provide as Mum's condition worsens. I cannot thank them enough for their kindness.

Reply from Isobel Moran, Marketing Co-ordinator at Riverhead Hall

Thank you so much for your lovely review – it is very much appreciated. I will pass your feedback onto our team, and we look forward to you visiting again soon.


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Review from Jodie M (Granddaughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a horrible few months in hospital after a major stroke, my Grandma spent some weeks in Riverhead for respite before returning home. All of the staff were so welcoming and accomodating for both her and all of our family. They allowed us to visit daily (whilst abiding by Covid guidelines) which
really helped to lift all of our spirits after having spent so long apart. The communication was fantastic and they were always available to answer any queries and put our minds at ease. The staff brought my Grandma on tremendously both physically and mentally - the change in just 6 weeks was phenomenal. We cannot thank them enough!

Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you so much for your lovely review of Riverhead Hall! I will pass your comments onto the team.


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Review from Susan C (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Riverhead Hall this month for respite care. The care she received was second to none. The staff are so caring and nothing is too much trouble day or night. Mum was treated with kindness and respect from the minute she went in, to coming home. I would not hesitate to leave mum with these wonderful
staff again knowing all her needs would be met.

Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you so much for your lovely review of Riverhead Hall! I will pass your comments onto the team.


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Review from Diane G (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dear dad has now been living at Riverhead Hall for over 4 years. Obviously, the last 12 months have been very difficult for all of us, but it has given me great peace of mind that Dad has been well looked after by the amazing staff at the Care Home and for that, I cannot thank the staff enough. It
has recently been a delight to see them all again whilst visiting Dad face to face at last; it feels like I am a part of their "family" as much as Dad is. I also find the managers extremely approachable and eager to listen to any concerns I might have had. The current renovations and decoration are making the whole place feel very comfortable and loved once more. He may not say it often, but I know that Dad has the same opinion as myself and is happy living in Riverhead Hall Care Home.

Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you for your lovely review of Riverhead Hall. We are thrilled your dad is happy with us.


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Review from Robert F (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Riverhead Hall for about four years. The care that she has received during this time has been exceptional, especially during the Covid-19 lockdown. All of the staff are always very helpful, but more importantly very kind and caring.

Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you for your lovely review of Riverhead Hall. We are so pleased your mum is happy with us!


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Review from Cathy S (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In December 2020 my mum caught Covid 19. She became very poorly very quickly and spent the following few months struggling through the dreadful effects the virus had on her and went from being a pretty active 90-year-old to struggling for her life, bedridden and sleeping most of the time. The staff
of Riverhead Hall, both carers and managers, who have been mum's second family since moving into the home in August of 2019, through their dedication, devotion and selflessness in the face of this horrid virus, brought her through. She is now up and about, enjoying the lovely food and in-house entertainment. She likes her room which is very comfortable and more than anything she likes the carers who take care of her 24/7. Mum is recovering well and although not back to how she was before Covid, she is well on her way. My family and I cannot thank all concerned at Riverhead Hall enough.

Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you so much for your lovely review of Riverhead Hall! I will pass your comments onto the team.


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Review from Pamela (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have always found the staff very helpful and friendly and we are very pleased with the way they look after my Mother and all the other residents. Over the last year during covid, they have gone out of their way to keep all the residents happy, well and entertained as relatives have
not been able to visit. My mother has always seemed to be happy while she has been living at the care home and she is always clean and well-fed. All in all very happy with the way things are run.

Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you for the lovely review of Riverhead Hall. I will pass your comments onto the team.


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Review from Lillian Anne S (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the care excellent for my relative, nothing is too much trouble even in these stressful times. Plenty of activities going on for the residents, very nice meals, drinks when requested. I find the staff very helpful and courteous at all times. The rooms are kept to a good standard
and never smell anything but sweet. I would recommend Riverhead Hall with no qualms to anyone. Lots of nice space outside for relaxing and visiting including a pod for wet days.

Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you for your lovely review of Riverhead Hall. We are so pleased your relative is happy with us.


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Review from Emma D (Daughter-in-law of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had involvement with care homes for several decades professionally and personally with several family members. My mother and late father-in-law have both been residents in Riverhead Hall for over a year. The care provided has been exceptional. The staff are professional, caring, compassionate
to both residents, family and friends visiting. Nothing could be too much trouble for them. They show respect and dignity at all times. They have risen to the challenges of the covid-19 restrictions admirably and should congratulate themselves. We can't thank them enough.

Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you so much for your lovely review of Riverhead Hall. I will pass your comments onto the team.


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Review from N L (Daughter of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent administration. Very warm welcome on arrival with a surprise picnic tea. COVID restrictions are understandably tight but consistent and fair in the circumstances. Communication between staff, residents and relatives is first class. Management and staff are always extremely helpful and nothing
seems too much trouble.

Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you for your lovely review of Riverhead Hall. I will pass your comments onto the team.


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Review from A P (Husband of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent care home situated in pleasant countryside at the edge of Driffield. Good access. Everywhere is clean, bright, well-decorated with roomy wide corridors. On entering there is a happy, welcoming atmosphere. Visitors can enter at any time and residents have access to numerous daily activities.
Has a large airy dining room and lovely gardens.

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Review from L G (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were friendly, attentive and professional. Food was good and plentiful and if mum wanted to go "off-menu", staff would do everything to get her what she fancied.
My mother received palliative care and died at Riverhead Hall. Along with superb district nurser support, staff enabled my mum
to have a peaceful, almost pain-free, dignified death.
She felt cared for and "special". She was treated as an individual. I felt there was a very positive culture.

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Review from Stephanie H (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Riverhead Hall initially for respite care after a spell in hospital, all the staff were very welcoming. Mum wasn't eating so the staff tried to tempt her with various foods. Mum also didn't want to leave her room so staff regularly checked on her and took the time to chat which she enjoyed.
Mum went back into hospital and returned to Riverhead Hall for end of life care. All the staff were caring, kind and did everything they could to make her comfortable. Mum herself said she couldn't be in a better place. One staff member brought in her little boy, mum loves this. Mum received excellent care and all the staff were competent, friendly, caring and kind. This was very reassuring for us as a family to know she ended her days being so well cared for.

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Review from Irene H (Friend of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In this difficult time for my friend and also for me, all the staff were wonderful and also helpful. They all helped my friend in the last time of his life and gave me the strength to support him. Thanks to all of them.

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Review from Marion C (Wife of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Riverhead Hall and hope that they will have a room for me in a year or two when I need it.

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Review from Carolyn N (Wife of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are patient and caring. I feel he is safe. Good atmosphere.

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Review from Julie-Anne B (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I think the level of care is good, however, I sometimes witness my mum having to wait long periods of time for a carer to attend to her needs. I think this is due to the ratio of staff to residents. I also think the meals are not of a good standard. Before mum would usually eat all that was
for tea, this not the case now, she rarely eats a full meal!

Reply from Wellburn Care Homes, Marketing Executive at Riverhead Hall

I would like to thank you for the comments received. It is our usual practice to review staffing levels on a monthly basis, however, based on your feedback I will arrange to discuss these levels with the home manager.


We have not received any other negative feedback around the meals but would encourage you to discuss this with the home manager so that a solution can be found.


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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Riverhead Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Riverhead Hall is calculated as follows: ( (169 Excellents x 5) + (11 Goods x 4) ) ÷ 180 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverhead Hall is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Nicky

Nicky Holbrey

Job Title: Home Manager

Joined: 2020

Nicky has over 20 years of experience in the care sector. She joined Wellburn Care Homes in 2020 as Manager of Riverhead Hall.


Qualifications:
NVQ Level 2 & 5
Dementia Level 2
Mental Health Level 2
Diabetes Level 2
Safeguarding Level 3
End of Life Care Level 2
Safe Handling of Medication Level 2
Equality and Diversity Level 2


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Sarah Jane Freeney

Job Title: Deputy Manager

Joined: 2018

Sarah's career with Wellburn Care Homes has spanned over four years, marked by a steady progression of promotions and a commitment to professional development. Her journey began as a Care Assistant at Riverhead Hall in August 2018, before being promoted to Team Leader just a year later. Since then, as of March 2023, Sarah was promoted to Deputy Manager.


Qualifications:
- 2 NVQ Health and Social Care
- Level 5 NVQ Health and Social Care