Riverhead Hall

Beechwood Lane, Driffield YO25 6NU
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9.9 46 Reviews
  • Riverhead Hall, Driffield
Riverhead Hall is a luxury residential care home, set in Driffield, East Yorkshire. The care home is situated in a secluded area on the banks of the Driffield Canal. Their 45 bedroom suites are designed to give residents luxury, privacy and independence.

At Riverhead Hall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process. So come and visit Riverhead Hall, and discover your kind of home.

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Care Provided by Riverhead Hall

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicky Holbrey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Riverhead Hall Reviews (46)

Total of 46, showing 41-46
9.9

Riverhead Hall has a Review Score of 9.9 (9.939) out of 10, based on 15 reviews in the last 2 years. Over all time Riverhead Hall has 46 reviews.

Overall Experience

  • 40
  • 6
  • 0
  • 0
  • 0

Date Published

46
1
12
15
31

Review from Vicky S (Daughter-in-law of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited the home the staff have always taken time to update myself and husband on the care of my Father in law. My Father in law always looks very well presented and I feel all the staff have all built a good relationship with him which I feel is very important. My Father in law always
comments about the lovely food, cakes and tea served throughout the day and there is a wide variety of entertainment put on throughout the week, from singers to owl handlers, something to suit everyone. All my Father in laws medical/ health needs are met promptly and health needs are met very swiftly when required. The home always appears very clean and welcoming, the staff and management are very professional.

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Review from Carolyn N (Wife of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since entering the care home in Jan of this year, my husband has gradually settled in and the staff now report that he is responding well to his change in circumstances. I am impressed with the patience and kindness of the staff.

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Review from Margaret J (Friend of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Resident has been to Riverhead on two previous occasions when on respite. During these two stays we realise that this care home would be our preferred home should we need full-time care. This time has now arrived and we are so pleased, happy and reassured that the person who is very dear to us is in
this lovely caring friendly environment.

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Review from Peter S (Son of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Riverhead Hall for over two years. The home is located in a beautiful garden setting, which is well maintained and tended on a regular basis. Sitting in his chair in the lounge, my father is able to view the garden and often comments on the roses (he used to be a keen
gardener) and the wildlife that visits. He can also view the garden from his room, which is light, airy and always clean, on the first floor.
Meal times are always looked forward to and my father has often said that he enjoys the food provided. His clothes are kept clean and he is usually smartly but comfortably dressed when I visit.
My father is well looked after by the attentive staff in a friendly, safe environment and he has come to regard Riverhead Hall as ‘home’.

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Review from Christopher S (Son of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this care home for almost a year and I can't recommend it enough. The staff and home are exceptional.

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Review from Wendy D (Daughter of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and husband have lived at this care home for over two years. I have been very impressed with the work of all the staff.
They are a dedicated team of workers and show a total commitment to ensuring the comfort and well being of the residents.
Catering is of a high standard offering healthy
food presented very well.
Laundering is immaculate.
There is a very happy atmosphere in the home due of course to the dedication of all the staff.
For residents who are able to, there are many and varied activities and outings for the residents.
An outstanding care home.

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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Riverhead Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Riverhead Hall is calculated as follows: ( (169 Excellents x 5) + (11 Goods x 4) ) ÷ 180 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverhead Hall is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Nicky

Nicky Holbrey

Job Title: Home Manager

Joined: 2020

Nicky has over 20 years of experience in the care sector. She joined Wellburn Care Homes in 2020 as Manager of Riverhead Hall.


Qualifications:
NVQ Level 2 & 5
Dementia Level 2
Mental Health Level 2
Diabetes Level 2
Safeguarding Level 3
End of Life Care Level 2
Safe Handling of Medication Level 2
Equality and Diversity Level 2


No image found

Sarah Jane Freeney

Job Title: Deputy Manager

Joined: 2018

Sarah's career with Wellburn Care Homes has spanned over four years, marked by a steady progression of promotions and a commitment to professional development. Her journey began as a Care Assistant at Riverhead Hall in August 2018, before being promoted to Team Leader just a year later. Since then, as of March 2023, Sarah was promoted to Deputy Manager.


Qualifications:
- 2 NVQ Health and Social Care
- Level 5 NVQ Health and Social Care