If you are unsure of the fees, please speak to our Home Manager.
All visitors welcome.
Car park on site.
Cranswick Lodge has a Review Score of 9.7 (9.745) out of 10, based on 28 reviews in the last 2 years. Over all time Cranswick Lodge has 52 reviews.
Review from L B (Daughter-in-law of Resident) published on 18 September 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
Thank you so much for sharing your personal experience at Cranswick Lodge Care Home. We understand how difficult it can be to make such a significant decision for loved ones, and we're so glad that you found peace of mind with us. It's wonderful to hear that your parents-in-law are together and receiving the care they need. We're particularly happy that your mother-in-law enjoys the food, staff, and her room - her feedback means a lot to us! Our team strives to create a safe and caring environment for all our residents, and it's gratifying to know that you feel reassured when you visit. Your words motivate us to continue providing the highest quality of care, and we're always here to support you and your family. Thank you again for your kind review.
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Review from Alicia B (Granddaughter of Resident) published on 18 September 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
Thank you so much for your kind words and positive review. We're delighted to hear that your grandparents are happy and feel well cared for at Cranswick Lodge. It's important to us that couples can stay together, and we're glad we could accommodate your nanna and grandad in the same room. Knowing they are content and appreciating the care they receive means a great deal to our team. We're always here to support your family, and we truly appreciate your trust in us. Thank you again for sharing your experience of Cranswick Lodge Care Home.
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Review from J W (Resident) assisted by family/friend published on 14 March 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
We're delighted to hear that you're enjoying your stay at Cranswick Lodge. Thank you for your kind words about our staff, facilities, and food. Your comfort and safety are our top priorities, and we're glad to know you feel at home here. If you need anything, we're always here to help.
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Review from Malcolm W (Son of Resident) published on 12 March 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
Thank you very much for your glowing review! We are thrilled to hear that both you and your Mum feel safe and cared for at Cranswick Lodge. Our dedicated staff strives to go above and beyond to ensure the comfort and happiness of our residents and their families. It's wonderful to know that your Mum's room is always clean and that she enjoys the delicious meals provided. Respect and dignity are at the forefront of our approach, and we're delighted that you've noticed. Your recommendation means a lot to us, and we're grateful for your perfect score of 10 out of 10! Please don't hesitate to reach out if there's anything else we can do for you and your Mum.
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Review from A H (Son of Resident) published on 8 March 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
Thank you for sharing your positive experience with Cranswick Lodge Care Home. We are glad to hear that your father is settling in well and that you have found comfort in our care and facilities. It's our priority to ensure that he feels safe and content. We appreciate your trust in us and look forward to continuing to support your family.
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Review from D P (Daughter of Resident) published on 5 March 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
Thank you so much for your feedback! We're thrilled to hear that your father's transition to Cranswick Lodge has been smooth and comfortable. Our dedicated team strives to provide compassionate care, and your kind words truly mean the world to us. We're honoured to be entrusted with your family's well-being.
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Review from Simon J (Son of Resident) published on 31 January 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
Thank you for your kind words about Cranswick Lodge Care Home. We're honoured to have provided your dad and appreciate you taking the time to leave a review. Your recommendation means a lot to us.
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Review from Diane J (Daughter-in-law of Resident) published on 31 January 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
Thank you for your glowing review of Cranswick Lodge. We're thrilled to hear that our care home aligns with your vision of how it should be. Your kind words about our genuine care, respect and cleanliness mean a lot to us. We appreciate your positive comments on our friendly atmosphere. If you ever have more feedback or suggestions, feel free to reach out. We're grateful for your trust in the Cranswick Lodge care team.
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Review from S B (Daughter of Resident) published on 16 January 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
Thank you for your wonderful review! We're delighted to hear about your positive experience at Cranswick Lodge Care Home. Adapting to the changing needs and moods of residents with advanced dementia is our priority, and we're glad our team has made a difference. The positive changes in the home are a testament to the hard work of our manager, deputy manager, and dedicated staff. We appreciate your feedback and look forward to continuing to provide excellent care for your mother.
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Review from Robert B (Husband of Resident) published on 11 January 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
We greatly appreciate your perspective as a healthcare professional who has visited various care homes in the area. It's an honour to be rated highly among the options. We are committed to maintaining high standards of care and look forward to continually serving our residents and guests.
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Review from Val R (Daughter of Resident) published on 9 January 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
Thank you so much for your praise and kind words about your Christmas dinner experience at Cranswick Lodge. We are delighted to hear that you enjoyed the festive celebration with your family and felt the warmth and effort put in by our dedicated team. Creating a special and memorable Christmas for our residents and their families is a priority for us, and it warms our hearts to know that you appreciated the lovely tables, fabulous staff, and good food. Your recognition of the effort our team puts in is genuinely appreciated.
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Review from Nicholas H (Son of Resident) published on 9 January 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
Thank you so much for taking the time to share your heartfelt feedback about Cranswick Lodge. We are genuinely touched by your kind words and thrilled to hear that your mum has experienced such positive and loving care during her almost two-year stay with us. Our dedicated team at Cranswick Lodge is committed to providing a warm, nurturing environment where residents can thrive, and your recognition of their efforts means the world to us. It is truly heartening to know that your mum feels loved, cared for, and treated with the utmost dignity. We consider it a privilege to be a part of your mum's journey and appreciate the trust you have placed in us. If there's anything specific you'd like to share or discuss further, please feel free to reach out. Your feedback is invaluable as we continuously strive to enhance the quality of care we provide.
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Review from M F (Son of Resident) published on 8 January 2024
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Reply from Jackie Brook, Care Relationships at Cranswick Lodge
Thank you for your kind words. We're thrilled to hear that the care, support, and empathy provided to your mum at our care home have been excellent over the past five years. Your appreciation means a lot to us.
We'll make sure to pass on your gratitude to our dedicated care team at Cranswick Lodge.
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Review from J G (Daughter of Resident) published on 18 December 2023
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Reply from Jackie Brook, Customer Relationships at Cranswick Lodge
Thank you for sharing your positive experience with Cranswick Lodge Care Home. We're thrilled to hear that the manager, deputy manager, and staff went above and beyond to provide a quick and seamless transition for your father. It's wonderful to know he is happy, content, and safe in the home, enjoying both the attentive care and the variety of activities. We appreciate your recommendation and are delighted to have played a positive role in your father's well-being.
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Review from Ian W (Son of Resident) published on 22 November 2023
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Reply from Emine Tekis, Home Manager at Cranswick Lodge
We're delighted to hear that your mother felt welcomed and well-cared for at Cranswick Lodge Care Home. It's our commitment to provide exceptional care and support, and we appreciate your recommendation.
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Review from Clare S (Daughter of Resident) published on 2 November 2023
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Reply from Emine Tekis, Home Manager at Cranswick Lodge
We greatly appreciate your wonderful feedback and are thrilled to hear about Mum's positive experience since joining us at Cranswick Lodge. Ensuring a warm and welcoming atmosphere for all our residents and their families is of utmost importance to us. Knowing that she's enjoying her stay and is content means the world to us. Your kind words truly mean a lot – thank you!
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Review from Caroline H (Daughter of Resident) published on 23 October 2023
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Reply from Paul Millar, Marketing Manager at Cranswick Lodge
Many thanks for taking the time to review our home. It was a pleasure to care for your dad. Your kind words are greatly appreciated and I will of course pass them on to the Cranswick Lodge team.
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Review from Sheila A (Daughter-in-law of Resident) published on 26 September 2023
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Reply from Paul Millar, Marketing Manager at Cranswick Lodge
Many thanks for taking the time to review our home, it is our pleasure to care for your mother-in-law. Your kind words are greatly appreciated and I will of course pass them on to the Cranswick Lodge family .
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Review from G M (Relative of Resident) published on 18 September 2023
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Reply from Paul Millar, Marketing Manager at Cranswick Lodge
Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Southlands family.
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Review from Graham B (Son of Resident) published on 13 September 2023
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Reply from Paul Millar, Marketing Manager at Cranswick Lodge
Many thanks for taking the time to review our home. It is a privilege to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Southlands family.
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The Review Score of 9.7 (9.745) out of 10 for Cranswick Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.745 for Cranswick Lodge is calculated as follows: ( (252 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 326 Ratings = 4.745
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cranswick Lodge is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Feb 2023
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Job Title: Home Manager
Joined: 2023
Abigail Devall is the experienced care home manager at Cranswick Lodge Care Home in Hutton Cranswick.