Cranswick Lodge

15 Hobman Lane, Cranswick, Driffield YO25 9PE
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9.7 52 Reviews
  • Cranswick Lodge, Driffield
Nestled in the charming village of Hutton Cranswick, just outside Driffield, Cranswick Lodge is a gem among care homes.

Built in the 1920s, this well-presented residence exudes timeless charm, retaining many of its original features. Surrounded by one acre of lush, secluded gardens, the home provides a tranquil haven for its residents.

The community at Cranswick Lodge is woven into the fabric of local life, with care delivered by dedicated locals.

Offering residential care, respite, and day care, the home ensures a range of personalised services.

Conveniently located, Cranswick Lodge provides easy access to main bus and rail routes connecting residents to both Driffield and Beverley.

This idyllic care home is not just a residence; it's a warm and inviting community where the essence of good care meets the comfort of home.

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Care Provided by Cranswick Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abigail Devall (Home Manager)
  • Admission Criteria
    • NHS/Local Authority/Private
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000
    • Number of floors: 1

Funding & Fees Guide for Cranswick Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £975
    • Self-Funded Residential Dementia Care from £975
    • RESPITE Self-Funded Residential Care from £975
    • RESPITE Self-Funded Residential Dementia Care from £975

  • If you are unsure of the fees, please speak to our Home Manager.
  • (these prices are only a guideline, please contact Cranswick Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome.


  • Parking

  • Car park on site.


Cranswick Lodge Reviews (52)

Total of 52, showing 21-40
9.7

Cranswick Lodge has a Review Score of 9.7 (9.745) out of 10, based on 28 reviews in the last 2 years. Over all time Cranswick Lodge has 52 reviews.

Overall Experience

  • 36
  • 15
  • 1
  • 0
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Review from S E (Niece of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has just come here and I am very happy with the care he has received. They are all very patient with him and kind.

Reply from Paul Millar, Marketing Manager at Cranswick Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your uncle. Your kind words are greatly appreciated and I will of course pass them on to the Southlands family.


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Review from D W (Daughter-in-law of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, lovely staff. They look after my mother-in-law really well. She is happy here and that's all that matters to us.

Reply from Paul Millar, Marketing Manager at Cranswick Lodge

Many thanks for taking the time to review our home. It is a pleasure to care for your mother-in-law. Your kind words are greatly appreciated and I will of course pass them on to the Southlands family.


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Review from P B (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout Mum's stay at Southlands, we, as a family, have been pleased with Mum's cate. There is little doubt that Covid has had a devasting effect o the care industry as a whole. Southlands often identified difficulties and has pulled through remarkably well. The staff and management currently in
post have been most supportive and have made a great difference in recent months. A big thank you to all.

Reply from Paul Millar, Marketing Manager at Cranswick Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Southlands family.


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Review from S D (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always receive a warm and friendly welcome from the staff at Southlands. With the recent management team changes, the home is much improved. The team are very approachable and helpful with any questions we may have. All the staff work hard and are very caring towards the residents.

Reply from Paul Millar, Marketing Manager at Cranswick Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Southlands family.


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Review from M R (Sister of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff, all of them are friendly, caring and efficient.
Home is clean and well-run.
They deal with any problems immediately and efficiently.

Reply from Paul Millar, Marketing Manager at Cranswick Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your sister. Your kind words are greatly appreciated, and I will, of course, pass them on to the Southlands family.


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Review from Barbara Z (Daughter-in-law of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum-in-law came into Southlands a year ago. During the time she has been here, we feel she has been well cared for. The staff are very caring. We would, however, have liked there to have been some activities to stimulate Mum. It is possible she declines this! I understand the activity girl has been
on long-term sick. Very impressed with the food - always looks good and well presented.

Reply from Paul Millar, Marketing Manager at Cranswick Lodge

Dear Barbara, Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them on to the Southlands team.


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Review from W E (Resident) assisted by family/friend published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After five years of living at home alone, I have come to Southlands to live and have settled in very well. I am enjoying being here, and all the staff are lovely.

Reply from Paul Millar, Marketing Manager at Cranswick Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for you, and we are delighted that you have settled in so well and enjoying life at Southlands. Your kind words are greatly appreciated, and I will, of course, pass them on to the Southlands family.


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Review from L A (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over recent months, considerably more permanent staff have been employed at the home. Long-term staff have worked hard to provide good care, but the increased staffing has had a positive impact. The staff work well as a team, and this creates a warm and caring atmosphere. The residents receive varied
meals which are caringly prepared. Everyone at the home, management, admin, housekeeping, catering, maintenance staff, as well as the carers, are welcoming.

Reply from Paul Millar, Marketing Manager at Cranswick Lodge

Many thanks for taking the time to review our home and comment on the positive changes that are being made. Your kind words are greatly appreciated, and I will, of course, pass them on to the Southlands family.


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Review from A W (Friend of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean premises with a warm welcome from the pleasant, neatly dressed staff. I was impressed with all aspects of the home I saw. Keep up the good work and the level of professionalism. I would certainly not hesitate to recommend Southlands!

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Review from V F (Wife of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was very well treated by all the staff in Southlands. Everyone was pleasant and polite. They sometimes were short-staffed but still had time for him. The home is rather tied. There is quite often a difficulty getting through on the telephone, which is inconvenient at times. The admin officer
has a difficult job being a receptionist and clerical officer.

Reply from Paul Millar, Marketing Manager at Cranswick Lodge

Many thanks for taking the time to review our home. It is our absolute pleasure to care for your Husband. Feedback, such as this, helps us to improve and continue to maintain the high standards set by the team. I will, of course, pass on your kind words to the colleagues at Southlands.


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Review from Carole L (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although the staff are good, senior staff when you ask them a question, you get different answers, especially regarding visiting.

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Review from Marie K (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend Southlands. I feel my mum is getting the very best care possible. The staff are supportive, caring and professional. I know I can ring them anytime, and they will always have time to talk to me. My mum has a lovely room, and the atmosphere of the care home generally is lovely with clean
and bright social areas. The food is fab, and you are always invited to join in mealtimes. Go with your gut feeling when you look around. Talk to the senior staff. Maybe you thought you'd never be in this situation, but from my point of view, I can sleep at night now knowing my mum is getting looked after so well.

Reply from Megan Cooper, Home Manager at Cranswick Lodge

Thank you for your review and your very kind words. We are delighted that you are happy with the care that we provide to your relative, and thank you for all of your support.


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Review from D P (Son of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff really helpful and approachable across the board from admin through to the manager, information and updates are regularly sent, especially through a difficult period we have had.
I have not had the chance to go into the home or my relative's room due to the current situation,
but I am looking forward to being able to see their room as restrictions are lifted. It’s been difficult for residents and families, but it’s been the right thing to do to protect and shield them.
I would like to be able to sit down and have a more formal review of their care and how they are getting on, and maybe this did happen before Covid and will start again?
Overall, I feel confident they are been well cared for, and the home has done its very best to accommodate visiting in a difficult time for everyone. It hasn’t been an easy time for residents, families and staff.

Reply from Megan Cooper, Home Manager at Cranswick Lodge

Thank you for your review. I would be more than happy to arrange a review with you and your relative via a virtual meeting if you would be happy with that? I will give you a call this afternoon and discuss this further with you.


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Review from L F (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had a few health issues recently, and the staff have been brilliant in keeping me informed of what was happening with her.
They have been very strict with sticking to the Covid rules and been very helpful on the phone when answering any worries.
They have all kept really cheerful with what
must have been very demanding times on them.

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Review from Hilda T (Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say that everything about Southlands is far excellent. The staff, the surrounding gardens, just everything about it is wonderful.

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Review from Peter K (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During my father's stay at Southlands, we found all of the staff to be friendly, efficient and professional - nothing was too much trouble. The rooms are a good size and well-appointed, being an older building, the rooms feel homely rather than the clinical feel in newer care homes.
The communal areas
of the home are tastefully decorated and furnished, for example, the dining room is furnished like a quality restaurant; it's a lovely place to eat and chat.
The building is in a beautiful location with well-kept grounds, combined with the good atmosphere in the home; it's a great environment for the residents.

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Review from Glyn C (Son of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the Pandemic and owing to the distance I live from Southlands, I have been unable to see my Mum in 10-months. Knowing the staff at Southlands, I have been able to rest assured that she is in a safe environment with caring people. I know care homes have faced their challenges, and I have been
impressed with the arrangements staff at Southlands put into place to allow those relatives a visit to be able to do so, and communication has been clear and regular. I thank them for their invaluable work, under very difficult circumstances.

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Review from Sue A (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have always been friendly and helpful, at least in intent. It can be difficult to get through on the phone especially at weekends. The covid situation is difficult particularly for a resident with Alzheimer's. It is understood that regulations have to be followed. I also understand that staff
are busy - (possibly less staff available) and that lack of visiting family creates more pressure on staff. However, my mother does complain a lot of being by herself (I know she is reluctant to join in activities which may be available). She also does not seem to know who to ask about needs (like her toenails need cutting). When I draw attention to a need it is generally fulfilled. However, requests for information about clothing needs do not result in any feedback so far. On the positive side, Mum looks physically well when I have been able to see her. The visiting arrangements as autumn arrived were not good - too cold at an open window for a very elderly person. Winter arrangements?

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Review from Jo S (Granddaughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has moved to Southlands initially for respite but he is doing so well and looks amazing with the wonderful care and attention he is receiving, It’s looking like a long term option to keep him safe moving towards his 94th year.

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Review from D M (Friend of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my neighbours moved into the home on respite, they felt safe and secure from day one. When her husband passed away, the wife was treated with professional courtesy, care and support from all staff and management. From which all of this is why the wife is really happy and contented living here.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Cranswick Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Cranswick Lodge is calculated as follows: ( (252 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 326 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranswick Lodge is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Abigail Devall

Job Title: Home Manager

Joined: 2023

Abigail Devall is the experienced care home manager at Cranswick Lodge Care Home in Hutton Cranswick.