Westfield Park Care Home

Westfield Park Care Home, Westfield Lane, Hook, Goole DN14 5PW
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9.9 88 Reviews
  • Westfield Park Care Home, Goole
Westfield Park Care Home provides high-quality care in a luxury environment. Facilities across the Home include The Westfield Arms (an in house pub), hair and beauty spas, cinema room, tea room and an artificial bowls green.

The home operates as two units, the new build Home provides residential care and The Haven providing specialist dementia care. Both units provide a respite room and day care spaces also. The Haven includes its own dining and lounge areas, including an activity room, tea room and cinema, with residents supported by a dedicated dementia care team and manager.

All the bedrooms have full en-suite wet rooms. The social facilities at the home include a full beauty salon, large activities room, an artificial outdoor bowls pitch, an in-house pub called Westfield Arms, tea room, a shop called Sweets & Treats for all of life's essentials and a cinema room. These facilities are utilised by visiting friends and families and also within the activity programme. Remaining active and stimulated is a big part of the care plan for each resident at Westfield Park and there is a team of activity and social event coordinators across both homes who provide activities 7 days a week, from in house entertainment and one on ones to trips out to Castle Howard or the beach at Bridlington.

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Care Provided by Westfield Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 111 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mandy Thompson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (99)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (99)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Westfield Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care £950 – £1,250
  • (these prices are only a guideline, please contact Westfield Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westfield Park Care Home Reviews (88)

Total of 88, showing 1-20
9.9

Westfield Park Care Home has a Review Score of 9.9 (9.872) out of 10, based on 31 reviews in the last 2 years. Over all time Westfield Park Care Home has 88 reviews.

Overall Experience

  • 82
  • 5
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Date Published

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Review from Amanda K (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we were very anxious about putting mum into the home having had a bad experience elsewhere. However I can say one hundred per cent that we never looked back about our decision of choosing Westfield Park. The home is beautiful, the staff so very caring and professional. Mum went in for
respite for a couple of weeks and in that time we could not believe how she changed, going back to being more alert due to the attention and company she received. Just to look at her we could see how well she was being cared for and mum herself had nothing but compliments for the lovely staff.
As a family we felt so at ease with someone else having responsibility 24/7 but it was the standard of care and seeing mum thrive so well that made it all worthwhile. Even we could not compete!
The food was also top quality and lots of activities going on. Everywhere was spotlessly clean.
A big thank you to everyone that made mums visit a success.

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Review from J S (Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run home.
Staff efficent and friendly.
A very pleasant stay.

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Review from M G (Wife of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been in I have seen an improvement in him. Doing more than when he was home. Staff are absolutely great also management they always have time for you very supportive.
My only gripe is the laundry; one jumper ruined and laundry seems to take forever to come back. I am now taking
his jumpers home to wash. You obviously need more machines to cope with so much washing.

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Review from Allan H (Nephew of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for our aunt was first class, the room was very spacious, clean and welcoming. All the staff were very helpful and always asked if we wanted anything to drink, nothing too much for them, facilities are excellent, entertainment was great, we loved to join in, would highly recommend
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Review from Michael D (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I moved our 92-year-old mother into Westfield Park last Friday 24 January 2025. We were literally amazed at the quality of the home. More importantly the staff and service provided is exemplary. Everyone is so helpful with a warm friendly and caring attitude. My mother was a little apprehensive
about the move initially but after only three days is so much happier and content. All in all a fabulous care home.

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Review from Kate L (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received at Westfield has been brilliant. Mum arrived at Westfield after a traumatic period due to deteriorating dementia Previously Mum had been agitated and lost quite a lot of weight. Due to the care received and the excellent food Mum has now gained weight and is settled. When
visiting, myself and my elderly father feel welcomed by all staff, who are friendly and helpful.

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Review from M S (Friend of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited Westfield for 2 years. The home is lovely and has well-maintained grounds. The staff are lovely and approachable and work hard. At times there is a shortage which can be frustrating and upsetting. There have been issues with food in the past but now it is really good. Activites and outings
are great and well-organised. Nothing is too much trouble for residents and their guests.

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Review from C M (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the whole team at Westfield- you go above and beyond. We appreciate the care, support and friendship shown to our mum over the past three-and-a-half years. Staff, many of who have worked there a number of years, know the residents well and there is a real sense of community. A family
feel which made Mum feel settled and content. There are opportunities to enjoy company in the lounge, as Mum did, to socialise at mealtimes and during the wide range of activities. However those who prefer can use their spacious ensuite room as a flat - watching their own TV or chatting on the phone. Visitiors are always welcome and as a family we have felt confident that managers and staff are open and clear, keeping us up to date with regard to Mum's care.

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Review from Deborah S (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so delighted with Westfield Park. Arranging for a parent to move into care is very difficult. Mum has settled really well and we know she is happy, well cared for, engaged and safe. The staff are all fantastic. They know the residents really well and create a loving and caring home atmosphere.
Thank you.

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Review from Nicola H (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad came here about 4 weeks ago after suffering a severe stroke, the staff are friendly, helpful and nothing is too much trouble. The care home itself is warm and welcoming, they have areas for family to eat with their loved ones, there is also a bar and small shop. It's like a hotel for old people.

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Review from Simone B (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my father became a resident on Haven at Westfield Park. The manager was very helpful, kind, compassionate and professional. She helped us through a difficult time, made a situation that had reached crisis point more bearable. The senior who I believe is her daughter was also equally supportive.
My dad is now happy and settled and we are confident he is getting the best care. Many thanks.

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Review from Wendy K (Daughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westfield Park are very caring and professional. Mum was very settled there and well looked after. Her individual care plan met her needs well. There is open communication between all levels of staff between both residents and their families. There is lots of support at all times which
is especially appreciated during difficult times. The facilities at the home are of a very high standard. I would not hesitate to recommend the home.

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Review from S M (Son of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum entered Westfields Park Care Home she is a changed woman. Very happy, settled and content. The staff are caring and professional. From my experience, I would recommend this facility to anyone looking for a care home in the area.

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Review from A W (Son of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my mum is adequately cared for and very much in comfortable surroundings, carers look after her with a great measure.
Nothing too much trouble to make her feel special, always pleasant and polite on our visits, and a warm friendly atmosphere. Activities always going on and encouragement to join
in.
Regular get-togethers and entertainment for both residents and relatives to spend time with them.

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Review from V O (Resident) assisted by family/friend published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the brief period my husband and I have spent at Westfield Park, the staff's kindness has made us feel extremely welcome and at home. Westfield is a bright and airy building. Our respite rooms are clean, comfortable and warm. Thank you to all.

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Review from J B (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to say thank you to all the staff at Westfield Park. The warm welcome and kind, professional care given to my parents during this period of respite care is very much appreciated.

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Review from C B (Son-in-law of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High-quality care and provision is evident in all aspects of this care home. Staff at all levels will do anything to help residents and their relatives. The experiences provided to relatives are well-considered and constructed and foster a sense of community. The home is very clean and feels like a
high-quality hotel. Staff turnover is very low and they know residents' needs very well, this in turn results in consistent levels of high-quality care.

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Review from S M (Husband of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted in October 2023 because of Alzheimer's/dementia. She settled in immediately and due to the care and engagement of the staff she is more vocal now. They have given me Peace of Mind and that is priceless. Wonderful place and wonderful people.

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Review from Christine B (Wife of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came into Westfield initially for respite care but ended up staying for a total of 8 weeks as his health deteriorated and he was unable to return home and passed away peacefully in the care home. Myself and my family have been very impressed with the care that he has received throughout.
The kindness and attention of all staff members has been overwhelming and particularly during the difficult last few days their care to both my husband and myself and my family could not be faulted. I felt very comforted that my husband was receiving care and attention when I was unable to visit or be there by his side. If ever I need to move into a care home Westfield will be my number 1 choice and I will be reassured that it is a place that I would feel happy to live in.

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Review from Nicola R (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westfield Park Care Home gave my 89-year-old Mum the company, supervision and stimulation that she'd not experienced since Covid began in March 2020 when she lost confidence and became afraid of the infection that claimed so many lives, coupled with the onset of Alzheimer's her world shrunk, to then
have a couple of respite stays, followed by weekly daycare and eventually as a permanent resident she had company, she had activities and even though she didn't always join in she certainly enjoyed watching the others, the staff there also saved my sanity and gave me valuable support.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Westfield Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Westfield Park Care Home is calculated as follows: ( (324 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 368 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westfield Park Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Westfield Park Care Home

What types of Care is Westfield Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westfield Park Care Home provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Westfield Park Care Home have?

There are 99 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Westfield Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westfield Park Care Home to the centre of Goole?

1.2 mile(s) as the crow flies, distance by road may be significantly further.