Westfield Park Care Home

Westfield Park Care Home, Westfield Lane, Hook, Goole DN14 5PW
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9.9 88 Reviews
  • Westfield Park Care Home, Goole
Westfield Park Care Home provides high-quality care in a luxury environment. Facilities across the Home include The Westfield Arms (an in house pub), hair and beauty spas, cinema room, tea room and an artificial bowls green.

The home operates as two units, the new build Home provides residential care and The Haven providing specialist dementia care. Both units provide a respite room and day care spaces also. The Haven includes its own dining and lounge areas, including an activity room, tea room and cinema, with residents supported by a dedicated dementia care team and manager.

All the bedrooms have full en-suite wet rooms. The social facilities at the home include a full beauty salon, large activities room, an artificial outdoor bowls pitch, an in-house pub called Westfield Arms, tea room, a shop called Sweets & Treats for all of life's essentials and a cinema room. These facilities are utilised by visiting friends and families and also within the activity programme. Remaining active and stimulated is a big part of the care plan for each resident at Westfield Park and there is a team of activity and social event coordinators across both homes who provide activities 7 days a week, from in house entertainment and one on ones to trips out to Castle Howard or the beach at Bridlington.

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Care Provided by Westfield Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 111 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mandy Thompson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (99)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (99)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Westfield Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care £950 – £1,250
  • (these prices are only a guideline, please contact Westfield Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westfield Park Care Home Reviews (88)

Total of 88, showing 21-40
9.9

Westfield Park Care Home has a Review Score of 9.9 (9.872) out of 10, based on 31 reviews in the last 2 years. Over all time Westfield Park Care Home has 88 reviews.

Overall Experience

  • 82
  • 5
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Date Published

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Review from Howard W (Son of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has stayed in other homes and after a stay of respite at Westfield, we have as a family, decided that Westfield Park Care Home is where my father will now stay long term. My father is of capacity so he his able to make his own decisions and he has chosen to stay here because he loves this
home. The staff/carers are all very attentive and caring. The food is of a very high standard and always looks very appetising when I’ve seen it myself. I am very happy that my father has found somewhere that he is very happy to now stay long term, as unfortunately he can’t return to his home address. The home always appears very clean. Also the manager is very approachable, very pleasant and she always makes my father laugh, which is great to see.

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Review from J H (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father into Westfield Park for respite care following a stroke whilst we made his home accessible. I cannot praise the management and staff enough. They have been so kind and caring. They have supported us when dealing with his GP practice. The staff check up on him regularly. They also
look after us when we visit, offering a cup of tea or coffee.
Sometimes it’s the little things that matter, one of the staff brought in a jigsaw board to help him with jigsaws.
The staff are always happy and take the time to know all the resident's names.
In summary, if dad does need at some point to move to permanent residential care then Westfield would be my first choice. Massive thanks to all

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Review from Neil C (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my dad I found everyone, carers, cleaning people, nurses, admin people and managers very polite, caring and helpful. They are always available and willing to answer any questions I have. I have the utmost respect for the work they do.

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Review from Michael G (Son of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Westfield Park Care Home on entry to be very clean and noticed lots of staff that were happy, friendly and very helpful. I also noticed all residents to be constantly tended to and the definite attention to keeping the residents clean was very apparent. My father's room is comfortable, very
clean and warm. Lots of activities over Christmas and New Year and very nice to see residents' involvement was comforting to know I was leaving my father in a lovely place.

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Review from Alison N (Daughter-in-law of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Westfield Park Care Home a little nervous but was soon put at ease by management and all the staff. They were very friendly and helpful and nothing was too much trouble. The room was very clean and well-equipped for all her needs. Every week there are activities going on every day.
The communal areas are lovely, airy and welcoming. I felt it was a very secure place, all doors are a code system with sign in and out book.

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Review from Elizabeth F (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care my father receives at Westfield. As a family, we are familiar with the home as my mum lived there as well. His room is lovely and spacious and kept very clean. We visit most days, and the home and staff are very welcoming.

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Review from Claire W (Daughter of Resident) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Westfield Park Care Home in April this year. From the very first contact with staff, the visit to my parent's house through to their arrival at the care home, the whole experience was fantastic. Two weeks ago my parents celebrated their 74th Wedding Anniversary. The staff arranged
a special day and party for them! Carers gave up their own time to come in and decorate the lounge and dining room with banners and balloons and one carer even made a magnificent cake! Family were invited to have lunch with Mum and Dad and all the residents were invited to enjoy the celebrations. It was a wonderful day!
Mum and Dad have received and continue to receive the very best care and I can only thank all the staff for making this a very special place!

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Review from Jo H (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Westfield for approx 7 months. Whilst he took some settling in, the staff and management have been fantastic with him. Going above and beyond to meet his individual needs. There are always plenty of activities arranged which he gets involved with. It gives me and our family great
peace of mind knowing he’s being so well looked after.

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Review from T B (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are amazing, with care to involve, the families in any decisions that need to be made.
A wonderful atmosphere, like a 5-star hotel, with staff that are caring and loving, sympathetic and passionate to each resident.
Nothing is ever too much trouble for the needs of the residents.
The
homemade food - out of this world!

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Review from Julie W (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding home. I feel my father is in very safe hands and receives excellent care. I know I will be informed of any issues. Home very clean and tidy. Well equipped. Staff knowledgeable, efficient, and observant. All staff go above and beyond.
Dad's needs are met, food is very good.
I cannot recommend
Westfield Park enough and I would like to book my bed should I need.

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Review from R W (Son of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff always welcoming. Rooms are large and well equipped. Facilities and activities are good. A good variety of food. If any issues arise you are always listened to and kept updated. Overall very happy.

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Review from R H (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad enjoyed wonderful days of daycare at Westfield Park until his recent passing. Being able to have a lay in the bath, thanks to their wonderful facilities of a bath that lifts them in, and feeling pampered with the opportunities of using the hairdressers and all the great facilities, really made
his time there so enjoyable. The staff are amazing, and the managers were seen interacting not only with my dad but all the residents throughout the day.
I would 100% recommend Westfield Park to anyone looking for high-standard care for their loved ones.

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Review from Sue S (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum did not settle in the first two care homes. Had four personal recommendations for Westfield Park. Mum was happy from the first day. The management regularly asks Mum if she has any concerns and if everyone is treating her well. They have acted on increasing her mobility, which is something Mum
is really keen to do. Mum is much more alert and healthier, both physically and mentally thanks to all the attention she receives. Cannot fault her care in any way.

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Review from A H (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Westfield Park Care Home for the last 7 years. It's like a big happy family. All the staff are amazing, they show love, care and respect to all the clients and give support to families.

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Review from Yvonne W (Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since losing Mum, Dad has resided at Westfield Park Care Home.
He has received good care from the team.
All queries are dealt with immediately and Dad is treated with dignity and respect.
The facilities are excellent and the care home is very well maintained.

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Review from Glyn B (Resident) assisted by family/friend published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my stay in this establishment pleasant and agreeable. I have no complaint whatsoever. The staff and officials are very agreeable and approachable.

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Review from Maria H (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial impression very homely with lovely staff. On closer inspection, residents are cheerful and friendly and introduced themselves and offered help to my dad. All staff are so friendly and made my dad and all our family feel at home. Beautiful gardens and rooms. Nothing is too much trouble. Made
a difficult decision so much easier - realising that someone needs full-time care is hard.

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Review from Mark W (Son of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in the care home for a little over a week for end-of-life care. Found Westfield Park Care Home to be a very pleasant home with excellent facilities. The rooms were very clean and airy. The staff were very good and couldn't do enough for us. Would highly recommend this home for any family
considering putting elderly relatives into care.

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Review from Stephen F (Son of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very good workers and give the old people lots of respect. They do have some fun with the old people and make them happy. They are kind and caring, I can't find any faults at all. The management is also courteous and do their very best to keep them busy, getting them outside and going
on trips.

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Review from L B (Granddaughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff on site were gentle and sweet with my dying grandmother. They went above and beyond the call of duty to ensure my grandmother, me and my family had everything we needed in what was a very traumatic and heartbreaking time. The staff showed empathy to all involved, I cannot recommend a care
home more.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Westfield Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Westfield Park Care Home is calculated as follows: ( (324 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 368 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westfield Park Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Care Homes Yorkshire & The Humber 2014

Recipient: Westfield Park Care Home

Date: Saturday 01 Feb 2014 More details

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