Review from Geoffrey P (Son of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience

Both my parents have been residents at Westfield Park Care Home for over four years. During this time they have been treated with courtesy and kindness and have enjoyed a very high standard of personal care which was maintained undiminished throughout the period of Covid restrictions. This summer, despite

staff shortages, brought about by Covid, the home organised a number of outdoor activities, most notably a garden party in honour of Her Majesty The Queen's Platinum Jubilee. I will always treasure the memory of that afternoon spent with my parents.

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Review from Helen R (Daughter of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience

Our parents were residents for the best part of five years and had connections for longer. The care they received was excellent throughout. They were treated with care and compassion. Although they were both immobile for a length of time, they did not develop any bedsores. During Covid, the communication

with us was excellent and we were able to Skype regularly. We can't thank the staff enough.

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Review from Paul F (Son of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience

Excellent care provided at all times. Staff always treat residents with care and dignity. Always encourage residents to engage in activities and outings. Management and staff are always approachable. Overall an excellent residential care home.

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Review from Sue C (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

We would like like to say an overwhelming thank you for your care and patience with Mum and us over the last weeks in particular.
Your care is exemplary and your team have shown compassion and empathy above and beyond our expectations.
We are very confident that Mum is in a safe and caring environment.
We

appreciate that the Covid situation has made caring for your clients challenging
but feel you have offered reassurance and quality care at all times.

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Review from Jackie H (Daughter of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience

It was so hard to even think about a care home for our mother, she was at end of life and we only wanted the best care for her. Well, we chose the perfect place, the staff were amazing, went above and beyond for not just our mother but with family members too. They helped in any way possible to make

her and our last few week's with her so special. The place is run so well, as soon as you walk through the doors you could see what a lovely place it is. Our family can't thank all the staff enough for everything they did for us.

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Review from Ian S (Son of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience

Mum first became a resident after being a day patient who then moved in for a week's respite. At the end of that week, she wouldn't leave! Being a people person, she really enjoyed the community spirit and the company. The treatment she received has been world-class in terms of kindness and compassion,

as Mum's dementia progressively got worse. I was concerned at one point that she may get too ill to stay, but straight away, the assistant manager put my mind at rest by assuring me Mum could stay until the end of her days. Sadly, Mum passed on a couple of weeks ago, at nearly 92; the end of life care she received was simply staggering. I cannot thank the manager, assistant manager and all the carers. In summation, the average life expectancy for someone in mum's condition when admitted is 18 months. Mum lived for 5 and a half years. I would actually credit The Haven with extending Mum's life. Rest assured; you will not find better.

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Review from Susan J (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience

My father has just returned home after spending three weeks respite at Westfield Park. He had been in hospital for six weeks having had major surgery, sepsis and also Covid. On arrival at Westfield Park, he was still in much need of care and assistance to aid his recovery. I cannot thank the Manager

and her staff enough for their patience, caring and understanding. My father was given lots of encouragement and support and I'm sure this enabled him to return home much earlier than we had hoped for. We are so pleased we chose Westfield Park to take care of him.

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Review from Jane B (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience

I can’t speak highly enough, it’s almost like they have bought Mum back to life again after a very long and difficult time in the hospital. Mum’s comfortable and happy and I have peace of mind, knowing she is getting the best of care. I can’t thank the Westfield Park team enough.
It’s also very well

managed and organised but has a welcoming and homely feel.

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Review from Malcolm C (Brother of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience

The care and attention residents receive is excellent, would definitely recommend this care home.
The management team are very approachable and help full at all times. l have never had any reason to complain about anything concerning my stepsister; she is very well cared for.

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Review from Julie N (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

My mum has been with Westfield now for almost a year; it's not been an ordinary year either! She became a resident in Feb 2020 and lockdown commenced March 2020.
The year that followed was very difficult for everyone and remains the same now Jan 2021.
The staff and management have gone above and

beyond to keep residents and staff safe during this pandemic. Not only with the extra cleaning and having to wear masks etc, but they have also stepped up the activities and finding lots of new ways to keep the residents happy and active.
The overall testimony comes from Mum herself, during our secure screened visits, she is happy, smiles and chats. This is the best anyone could ask for.
Credit goes to the management and the hard-working carers for their dedication and care during these very difficult times.
I would highly recommend Westfield Park residential/dementia home.

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Review from Peter C (Son of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

My father has been a resident for 2-years, and in that time, we have seen his needs steadily increase, yet the home has been equal to supporting through every problem, providing compassionate care. The staff have provided a wonderful caring environment, promoting appropriate social engagement and activities

to accommodate the interests of my father as well as other residents. Considering that they have done all this on top of all the current difficulties, I cannot commend them enough.

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Review from David W (Husband of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

My comments are quite simple; I would only have my wife in a residential home that had the right requirements for her.

The staff are well trained; they are caring/polite/willing, they are always ready to listen and to help the residents together with relatives.

At this present time due to the

virus, the whole of the staff are under extreme stress, and yet, they still have the love and care to go about there duties looking after our loved ones.

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Review from Linda A (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

I think they are coping very well with the Coronavirus restrictions and care greatly about the welfare for all the residents. The room we come to visit Mum is divided by a Perspex door, so we can talk, and she can see us, although she finds it frustrating at times. I find it great comfort to see Mum

is ok and looking well. All the staff very friendly and take time to explain (numerous times) why the door is there and why masks have to be worn. In “normal” times when I visit Mum, the home is always clean and smells fresh; her room is lovely and looks into a well-tended pretty courtyard.

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Review from John C (Respite Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience

My Mum says she feels happy and safe in the home. The visiting room has been very helpful to stay connected to Mum. The staff have managed covid-19 very well in the home, isolating patients immediately they contracted coronavirus and keeping floors separate.

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Review from Mike F (Son of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident of Westfield for almost 3 years. Throughout this time, management and staff have engaged with us to plan and implement activities and care to suit mother's needs as her requirements have changed over time. From this interaction, I know that she is receiving the best possible

care in what is a very pleasant environment. During the time she has been a resident, I have visited frequently and have always been met with friendly and attentive staff and management, which is reflected in the care afforded to my mother's wellbeing and happy disposition. I am sure this extends to all residents and their relatives and friends. Since the coronavirus lockdown, I can only congratulate the staff for having coped under extremely challenging conditions in maintaining the usual high standards of care whilst keeping the virus at bay, thus confirming the high quality of safety and security procedures adopted by all.

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Review from Carole R (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience

Our mother spent the final 19 days of her life at Westfield Park and we simply cannot thank the management and entire team enough for the excellent care, respect and kindness she received. We were confident that she was in a safe and secure environment and that she was receiving the best possible care

along with outside medical assistance when required. The en-suite bedrooms were spacious and attractive as were the public rooms. All the facilities were excellent and a very high standard of hygiene and cleanliness was maintained. We, of course, miss our mother very much but take comfort knowing that during her final days she could not have been in a more pleasant or peaceful home than at Westfield Park.
In addition to the care our mother received, we were over-whelmed - but very appreciative - of the kindness shown towards us as she approached her end of life. The support and generosity we received certainly helped us cope with the sad loss of our mother.

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Review from Jane H (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

Mum has been at Westfield Park for over three years now. I have been delighted with the standard of care throughout that time. The staff work so hard at ensuring Mum's needs are met and remain cheerful at all times. The way the staff speak to me and my mum, treating us as friends and making time for

us, is wonderful. They are always busy yet never wanting to rush the residents and when Mum is in need of their time then they always provide it.

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Review from Patricia H (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

Westfield Park is a first-class home in normal circumstances but has excelled itself during the present Covid crisis.
Thanks to the individual home managers, senior management and directors of Yorkare Homes implementing early exemplary procedures, and supporting not only their staff and families but

residents families as well, the team at Westfield Park have been able to safely carry out their duties providing a high level of care day in day out, always cheerful and going the extra mile to make sure none of their residents felt frightened, isolated or lonely.
Yes, I have been worried, but never once have I doubted that my father was in the right place, being cared for by the right people. I and my family feel very, very lucky that he is a resident at Westfield Park. I have no hesitation in recommending this first-class home where residents and not just residents, but part of a bigger family.

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Review from Diane B (Niece of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience

I cannot sing the praises of the management and staff at Westfield Park Care Home enough during this Covid-19 outbreak. The dedication and care they are giving to the residents, including both my aunts, during this crisis is nothing but amazing. Staff are living in the home for long periods despite

them having their own families at home, they are providing regular updates to families, telephone and video calls to put everyone’s mind at ease. There can’t be many homes in the country who haven’t had any Covid cases and that must be down to the measures they have taken and are still taking to looks after everyone. It’s hard not seeing family for over eight weeks now but their decision to lock down the home early must have a lot to do with it. Let’s hope that continues.

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Review from P R (Niece of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

This home is lovely, very clean and inviting. The staff are all friendly and very helpful. I am very impressed with the service provided and the care shown by everyone. I am grateful for everything being done for my uncle.

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Westfield Park Care Home

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