Review from C W (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

As a family, we are very happy and pleased with the accommodation and care given to our father. If we have any complaints on various issues, the manageress is always available to talk things over with us quickly and effectively. The care team are brilliant.

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Review from Angus P (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

Very well appointed/situated place.
Excellent grounds and staff.
Very grand, artwork in places. Must be seen to be appreciated!

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Review from Jean A (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

During the time my mother has been in Westfield I have felt confident that she has been cared for in a safe, comfortable environment with warmth and humour. Any medical problems are dealt with promptly.
The family are satisfied that our mother is well looked after.

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Review from N E (Son of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

My mum has been with Westfield Park for almost 2 years. Despite living with dementia, we always find her well cared for, happy and content. When we leave her, we know she is safe and in the best possible place.

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Review from I L (Wife of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience

My husband moved into Westfield Park in October 2018. From this time he has been treated with the utmost respect and dignity. The staff are extremely knowledgeable in regards to him as a person, his diagnosis and the myriad of presenting symptoms. They are proactive in approaching under professional

services in accessing additional support services as and when required. At all times keeping family up to date with his progress. The staff also have in-depth knowledge of the legislative framework which supports their professional, person-centred practice and maintains my husband's wellbeing. The home is purposeful whilst being homely and welcoming. My husband is extremely settled and content.

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Review from Chris R (Daughter of Resident) published on 12 April 2019
Submitted via Website • Report

Overall Experience

My mum went in for respite but ended up staying 6 months due to her deterioration. I found the staff to be lovely and helpful although thought there wasn't enough of them as often when I looked for someone I could not find anyone. I did note that on one occasion my mum had been left in the bathroom

for at least 20 minutes, if not longer but that's how long it was from me finding her like that to staff coming back, although I had already helped her back into her chair. Due to deterioration management wanted to move her to another place which we were not keen on so wasn't sure what to do. After an independent social worker visited, she advised us that Mum would be better off in a smaller home so we took her advice and found somewhere we thought more suitable.
Laundry regularly went missing and 2 pairs of spectacles, whilst in the care at Westfield and these have never been found so have now had to purchase new ones at our cost as a claims form was requested but never forthcoming.

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Review from Megan G (Wife of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience

Quite recently my husband started daycare twice a week and he has settled in really well. It gives me time for myself to recharge my batteries and I know he is being looked after very well. All the staff have been friendly and caring, making us feel welcome when we arrive. I trust them to make his stay

a happy one. The management are very approachable and are more than willing to help making us feel we are not just a number.

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Review from Keith T (Husband of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience

I feel I am always made welcome and the staff are very helpful.
The managers are approachable and deal with queries.
I feel my wife is very well cared for.

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Review from Elaine W (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience

My mam has been on the Haven Unit since November and she calls it her sanctuary. The staff encourage my mam to maintain her independence which enables her to express her personality. They always treat my mam with respect and in a way that maintains her dignity. The home and grounds are immaculate and

we are always made welcome when we visit. I work in the care profession myself and have been impressed by the high standard of care I have witnessed at the home.

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Review from Sally G (Sister of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

All I can say about my sister's care is that her life is comfortable, her needs are well met and I feel she is in the best possible place to be cared for. The staff are excellent in all ways.

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Review from Grant N (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

We have found the staff on the dementia unit to be exceptionally helpful and friendly during this upsetting period in my dad's life. The staff have been at all times open and ready to answer our queries. The home itself is modern and well appointed. We feel content and reassured that our dad is safe

and in good and experienced hands.

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Review from Helen S (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience

As I am such a regular visitor, I have been able to observe staff interacting with many other residents. Staff appear calm, cheerful, caring and patient with everyone. Since being at Westfield, my mum has been settled and happy. She has a good relationship with all of her carers and they seem to genuinely

love her. I have witnessed lovely, natural signs of affection from staff towards my mum. This all goes towards helping my mum feel safe and secure in the homely and caring environment of Westfield. I would have no hesitation in recommending Westfield to others whose relatives need residential care.

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Review from Linda S (Wife of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience

My husband was well looked after during his respite stay at Westfield Park Nursing Home. Conscientious and caring staff were concerned for his welfare and his needs and appreciated his difficulties. Westfield Park Nursing Home provides a very pleasant environment with a very friendly and happy atmosphere.

Pleasant and courteous staff are always on hand to listen to problems and do their best to help. I have had no worries about his respite care in Westfield Park Nursing Home.

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Review from Catherine K (Daughter of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience

Westfield Park is all about caring with respect for the people they are trusted to look after. I can't speak highly enough about the staff. They took great care of my Mum. She felt safe and loved the place, in a lovely setting. Spotlessly clean and the food (I am told) is great. The staff are exceptional.

Some attended her funeral. others stood outside the home in the pouring rain as we passed by, to say goodbye to her. I will never forget that. I cant thank the staff enough for the way they really cared and looked after my Mum. Her last year was good for her. She was calm and happy.

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Review from Elizabeth B (Wife of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience

The caring is brilliant.

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Review from David F (Son of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience

My mum has only been in care for a short period of time but the staff have made a difficult time as smooth and friendly transition period as possible.

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Review from Emma N (Granddaughter of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience

Our family all express what a wonderful nursing home Westfield Park is. Dad is so happy. We are so lucky to have found him such an excellent home.

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Review from Peter M (Son of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience

From the moment my mother came to Westfield Park her health and outlook improved greatly. I will cherish the photo I have downloaded from the email regarding the Christmas Party where she is dancing and playing to the camera - she looked so much like her old self. Since then I know her dementia has

progressed, but I also know she is in safe hands. Your home is a credit to all the staff and a visit is a happier time for us than in her previous care home.

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Review from Patsy F (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience

Mum is still settling into the home, I have found on my visits that the staff are very friendly to the residents and show an interest in them. The room mum is in is nice warm and clean and has a very good en suite. The home feels very nice and welcoming.

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Review from Harold G (Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience

All the staff are very caring and complete their role in a professional and sympathetic manner. They are always friendly, polite and aware of residents needs. Very pleased with the home on the whole.

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Westfield Park Care Home

Care Provided by Westfield Park Care Home

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