This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Mallard Court Care Home has a Review Score of 9.8 (9.757) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Mallard Court Care Home has 80 reviews.
Review from Susan S (Friend of Resident) published on 27 January 2025
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Reply from Angela Dooley, Acting General Manager at Barchester Mallard Court Care Home
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from S C (Friend of Resident) published on 22 January 2025
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Reply from Jane Longstaff, On behalf of Mallard Court at Barchester Mallard Court Care Home
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Lesley D (Daughter of Resident) published on 6 November 2024
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Reply from Angela Dooley, Acting General Manager at Barchester Mallard Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Please let me take this opportunity to also thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Neil B (Son of Resident) published on 18 September 2024
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Reply from Jane Longstaff, On behalf of Mallard Court at Barchester Mallard Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Linda W (Wife of Resident) published on 9 September 2024
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for this kind review, Linda, I will pass this on to the team at Mallard Court.
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Review from T H (Son of Resident) published on 21 August 2024
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Reply from Angela Dooley - Widd, Unit Manager at Barchester Mallard Court Care Home
Thank you for this wonderful review, it has been a pleasure getting to know your mum and the family. I will ensure your comments are passed on to the team.
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Review from J H (Daughter-in-law of Resident) published on 21 August 2024
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Reply from Angela Dooley - Widd, Unit Manager at Barchester Mallard Court Care Home
Thank you for this lovely review of Mallard Court, your kind comments are much appreciated.
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Review from Andrew T (Son of Resident) published on 18 April 2024
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for your wonderful review of our service at Mallard Court Care Home. It was a pleasure to care for your Mum and get to know her and her family.
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Review from J C (Daughter of Resident) published on 31 January 2024
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you very much for this lovely review of Mallard Court, this is very much appreciated.
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Review from V E (Wife of Resident) published on 15 January 2024
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for this great review of the service we provide at Mallard Court. I will make sure this is passed on to my team. This is very much appreciated.
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Review from Sarah K (Daughter of Resident) published on 22 September 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Mallard Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Amanda S (Daughter of Resident) published on 6 September 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Mallard Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Patricia S (Stepdaughter of Resident) published on 24 August 2023
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for this lovely review and I will share your positive comments with the team at Mallard Court. This is very much appreciated.
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Review from Helen S (Friend of Resident) published on 19 March 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Mallard Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Suzy E (Friend of Resident) published on 21 February 2023
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you very much for your wonderful review of our service. We are very proud of Mallard Court and endeavour to make it special for the people who live here.
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Review from Richard M (Son of Resident) published on 13 January 2023
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for this lovely review. it is very much appreciated by the team of Mallard Court. We are very pleased to have cared for your father at Mallard Court.
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Review from Sean M (Son of Resident) published on 4 January 2023
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for this very kind review. It is our pleasure to ensure we provide a high-quality and responsive service at Mallard Court
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Review from David S (Son of Resident) published on 20 December 2022
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for this very kind review. We are delighted to have met your expectations.
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Review from Hilary S (Daughter of Resident) published on 20 December 2022
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for your kind review of Mallard Court during your difficult time. We work hard to ensure that the service we provide meets expectations and we are pleased that you found us to be a caring and responsive service. Please be assured that your lovely review will be shared with the whole team.
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Review from S S (Respite Resident) published on 14 November 2022
Submitted via Postal Card •
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Mallard Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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The Review Score of 9.8 (9.757) out of 10 for Barchester Mallard Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.828 for Barchester Mallard Court Care Home is calculated as follows: ( (126 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.828
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.929 Points relating to the number of positive Reviews for Barchester Mallard Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 13 Positive Reviews ÷ 14 = 0.929
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jan 2020
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Job Title: General Manager
Hi, my name is Ange and I am acting General Manager here at Mallard Court Care Home. Welcome to our website!
Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.
I started my career in care as a volunteer in day centres for adults with learning disabilities. I have looked after people with learning disabilities who lived with me in my own home and also provided respite for children with learning disabilities as well.
I moved over to Bridlington from Bradford over a number of years ago and applied for the position as a carer at Mallard Court. I was promoted to senior carer and eventually to the position of Care Practitioner before progressing to Unit Manager.
I work with a dedicated and supportive team who aim to achieve the best for the home. I look forward to welcoming you to our home.
Job Title: Unit Manager
Amy has worked in care since she was 19 years old and has been employed at Mallard Court for several years. Amy held the position of Senior Carer NVQ Level 3 and has now been promoted to Unit Manager on our Memory Lane.
Job Title: Head of Activities
Joined: 2006
Hi, my name is Steve, and I have been a Lifestyle Coordinator at Mallard Court since 2006, and have achieved the NAPA (National Association of Activity Providers) Level 2 Award in Activity Provision in the Care Sector.
We provide a wide range of activities for the people we support, as well as for their families and friends. I also love to have one-to-one chats with residents who like to reminisce about their lives over a cup of tea and some biscuits.
We have our own minibus and have fun days out sightseeing, having a picnic or going to a local pub for a drink and a meal. We also arrange for local artists to provide musical entertainment for everyone at Mallard Court.