This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Mallard Court Care Home has a Review Score of 9.8 (9.823) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Mallard Court Care Home has 82 reviews.
Review from Sheila M (Resident) published on 17 April 2025
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Reply from Angela Dooley, Unit Manager at Barchester Mallard Court Care Home
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Linda H (Daughter of Resident) published on 27 March 2025
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Reply from Mark Shelton, Customer Relationship Manager at Barchester Mallard Court Care Home
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Susan S (Friend of Resident) published on 27 January 2025
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Reply from Angela Dooley, Acting General Manager at Barchester Mallard Court Care Home
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from S C (Friend of Resident) published on 22 January 2025
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Reply from Jane Longstaff, On behalf of Mallard Court at Barchester Mallard Court Care Home
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Lesley D (Daughter of Resident) published on 6 November 2024
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Reply from Angela Dooley, Acting General Manager at Barchester Mallard Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Please let me take this opportunity to also thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Neil B (Son of Resident) published on 18 September 2024
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Reply from Jane Longstaff, On behalf of Mallard Court at Barchester Mallard Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Linda W (Wife of Resident) published on 9 September 2024
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for this kind review, Linda, I will pass this on to the team at Mallard Court.
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Review from T H (Son of Resident) published on 21 August 2024
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Reply from Angela Dooley - Widd, Unit Manager at Barchester Mallard Court Care Home
Thank you for this wonderful review, it has been a pleasure getting to know your mum and the family. I will ensure your comments are passed on to the team.
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Review from J H (Daughter-in-law of Resident) published on 21 August 2024
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Reply from Angela Dooley - Widd, Unit Manager at Barchester Mallard Court Care Home
Thank you for this lovely review of Mallard Court, your kind comments are much appreciated.
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Review from Andrew T (Son of Resident) published on 18 April 2024
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for your wonderful review of our service at Mallard Court Care Home. It was a pleasure to care for your Mum and get to know her and her family.
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Review from J C (Daughter of Resident) published on 31 January 2024
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you very much for this lovely review of Mallard Court, this is very much appreciated.
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Review from V E (Wife of Resident) published on 15 January 2024
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for this great review of the service we provide at Mallard Court. I will make sure this is passed on to my team. This is very much appreciated.
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Review from Sarah K (Daughter of Resident) published on 22 September 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Mallard Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Amanda S (Daughter of Resident) published on 6 September 2023
Submitted via Website •
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Mallard Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Patricia S (Stepdaughter of Resident) published on 24 August 2023
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for this lovely review and I will share your positive comments with the team at Mallard Court. This is very much appreciated.
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Review from Helen S (Friend of Resident) published on 19 March 2023
Submitted via Postal Card •
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Mallard Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Suzy E (Friend of Resident) published on 21 February 2023
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you very much for your wonderful review of our service. We are very proud of Mallard Court and endeavour to make it special for the people who live here.
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Review from Richard M (Son of Resident) published on 13 January 2023
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for this lovely review. it is very much appreciated by the team of Mallard Court. We are very pleased to have cared for your father at Mallard Court.
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Review from Sean M (Son of Resident) published on 4 January 2023
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for this very kind review. It is our pleasure to ensure we provide a high-quality and responsive service at Mallard Court
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Review from David S (Son of Resident) published on 20 December 2022
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Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home
Thank you for this very kind review. We are delighted to have met your expectations.
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The Review Score of 9.8 (9.823) out of 10 for Barchester Mallard Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.823 for Barchester Mallard Court Care Home is calculated as follows: ( (146 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 175 Ratings = 4.823
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Mallard Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jan 2020
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Job Title: General Manager
Job Title: Unit Manager
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Joined: 2006