Barchester Mallard Court Care Home

Avocet Way, Kingsmeade, Bridlington YO15 3NT
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9.8 82 Reviews
Mallard Court provides 24-hour nursing care and personal support to older people, older people with disabilities, older people with sensory loss and older people living with dementia, offered expert support in a dedicated Memory Lane Community. The home also offers respite care and short breaks.

Set in its own extensive, wheelchair accessible gardens, located just a mile away from Bridlington town centre and half a mile from beautiful blue flag beaches, the home is sited on a quiet residential estate and is easily accessible by road.

Care and support at Mallard Court is delivered through personalised care planning, a process that begins with an assessment, carried out before admission where possible, and completed with the individual concerned, together with relatives.

Information is built upon admission and at regular reviews. It covers areas like needs, risks, likes and dislikes, so it provides a basis for areas as diverse as deciding about activities programmes and external contacts, looking at any rehabilitative medical needs and discussions with the chef about diet (who will tailor meal choices to the individual).

The team and any relevant health professional are an important element of the system when carrying out regular reviews and updates with the individuals and relatives.

Mallard Court welcomes visitors, please phone to arrange a visit.
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Care Provided by Barchester Mallard Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Nursing Care
  • Palliative Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Ange Dooley (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Mallard Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,266

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Mallard Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Mallard Court Care Home Reviews (82)

Total of 82, showing 21-40
9.8

Barchester Mallard Court Care Home has a Review Score of 9.8 (9.823) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Mallard Court Care Home has 82 reviews.

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Review from Hilary S (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved mother passed away in Mallard Court Care Home last week. She had been there for respite care for just over two weeks. All the staff without exception were kind, caring, friendly, cheerful and helpful in every way to my late mother and us, her family. I cannot praise the carers highly enough
for what can only be described as the love with which Mum was treated. If we had paid a million pounds we could not have found better, kinder or more loving care for Mum. Any problems we had with obtaining essential medication for Mum were dealt with by Mallard Court staff with the utmost speed and courtesy. The professionalism of each and every staff member is a shining light of perfection for which I shall always be grateful. Thank you, everyone at Mallard Court Care Home, for what you have done for my mother in her time of need. God bless you all.

Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home

Thank you for your kind review of Mallard Court during your difficult time. We work hard to ensure that the service we provide meets expectations and we are pleased that you found us to be a caring and responsive service. Please be assured that your lovely review will be shared with the whole team.


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Review from S S (Respite Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home excellent.
Everyone is so friendly.
Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Mallard Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Stephanie S (Sister of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister went into Barchester Mallard Court Care Home, Bridlington in February. She was poorly and confused. She is leaving shortly a different woman, the best she's been for years. This is no mean feat. It has been achieved with the best of care on all levels.
Without exception, all members of staff
have treated her with the utmost respect, kindness and concern. I cannot praise them highly enough.
My sister has enjoyed her time at Barchester Mallard Court Care Home, made some new friends and been made to feel a valued member of the care home, care being the best word. I would highly recommend this home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Mallard Court Care Home

Thank you for your review and kind words on your sisters care and stay with us and we extend a warm invitation for you both to pop in and see us anytime. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Cynthia H (Respite Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy staying here.
The staff have all been helpful, polite and caring.
I would gladly come back to stay if needs be!

Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Helen G (Wife of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Barchester Mallard Court Care Home highly enough. During the very short time my late husband was receiving palliative care he was looked after by all staff members, nursing, the care team and the kitchen with respect and kindness. His dignity and well-being were clearly at the forefront
of Mallard Court's philosophy and practice. The manager and the management team demonstrated great professionalism, sympathy and compassion. I would not hesitate to recommend Mallard Court to anyone who needs to place a loved one in their care.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Condolences to you and the family at this time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J R (Son of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel well satisfied with the care and attention given to my father who will be 95 at Christmas. The staff are superb, helpful and jolly. A good feeling is experienced whenever I attended to see my dad. Prior to his arrival in January 2020, I checked out other homes in the area, the Bridlington Barchester
is above all others.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from R M (Brother of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister settled into Mallard Court as her new home. From an early video link, she obviously related well to members of staff and was relaxed with them. Later, visits confirmed her good relationship with staff. One clear observation was that physically she had improved significantly particularly through
her increased weight and her general appearance. Please note I am not able to complete many of the ratings due to Covid, I have never been in Mallard Court.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P E (Sister of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is extremely well cared for and the staff are excellent. She is kept clean and the staff think a lot of her.

Reply from Dianne Peters, General Manager at Barchester Mallard Court Care Home

Thank you for this wonderful review of Mallard Court; the team are delighted that we have met all your expectations with the care of your sister.


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Review from A R (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been such a difficult time for us, and all the staff at Mallard Court during the pandemic. They have kept us updated on restrictions and taken many safety/health precautions. Visiting Mum in a pod has helped a lot, as has the updates from the activities coordinator who has given us cared and
a plaque from Mum and a lovely photo. Thanks.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L L (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thanks to all the staff at Mallard Court particularly four members of staff but all the staff are lovely for taking care of my mum especially through such difficult Covid times. Keep up the great work and stay safe.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Joanne G (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has a great team in place at the moment. Very caring and empathetic. They have a great entertainment team that always endeavours to keep the residents engaged and happy. The nursing team is always available for support and to deal with any concerns. Overall, this last year has been the
best I have seen.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Janette S (Daughter of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We all want the best for our loved ones, especially later in life and I am grateful to Mallard Court for providing the best care possible for my mother in her later years. I did have doubts about placing my mother in a care home as she had always been very independent but the time came when the decision
had to be made. Since being in Mallard Court my mother has thrived and I have seen vast improvements in both her physical and emotional well being. In fact, I have not seen her so happy in a very long time. This is due to the caring environment and dedication provided by the home and the people that work there. Communication with and from the home has been first class and I am kept up to date with all events. I simply cannot thank them enough.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

We are delighted that your mother has settled so well and the reassurance it has provided to you as a family. We thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B R (Husband of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted on the 18th March 2020 initially for 2 weeks respite. The government then issued a total lockdown on the 23 March 2020 which meant she herself like thousands of others were in locked in the care home. In this time she has deteriorated which because of her dementia problem was bound
to happen. I ring every day to ask about her, the staff I find are very caring and tell me all about her daily activities from which I find comfort knowing she is cared for. To add she is in the right place, but the wrong time.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Thank you for your review following a difficult year for all and we are glad you take comfort in those daily calls with the home regarding your wife's care. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from N D (Husband of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who has dementia was transferred to Mallard Court from hospital after a fall and has been looked after very well. Because of dementia, there have been behavioural problems which the staff have coped with exceptionally well. On phone calls, because of Covid I have been kept informed at all times.
The garden visits have been well organised. My wife is very happy here although it is upsetting for me she is very content. All the staff that I talk to are a credit to Mallard Court.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Vicky B (Niece of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the carers and nursing team at Mallard Court enough for the excellent care of my aunt during her illness. I am not local to the area so was extremely anxious about choosing a care home without visiting (due to covid) for her stay as unfortunately, this was end of life care. Due to the
coronavirus restrictions, I have been unable to visit yet have been in daily contact with the staff who have always been so compassionate, caring and informative. Her stay was made that much more comfortable with the staff and their compassion. I have been kept informed of her care every step of the way.
In the final days of my aunt's illness, the staff welcomed me into the home with open arms and made me feel at ease. I cannot thank the nursing and care staff enough as they have made this difficult time much more bearable.

Reply from Angela Dooley - Widd, Acting General Manager at Barchester Mallard Court Care Home

Thank you for the lovely review, and please accept our sincere condolences to you and the family during this difficult time. We value all feedback, as this helps us to improve our service where required.
Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times and to your Aunt during her final days. I will pass your feedback onto the team.


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Review from Teresa A (Daughter of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with my dad's care here. His room is lovely with bright and beautiful soft furnishings and a comfortable chair. There is a view of the garden from a big window which is low enough for him to see out from his chair. The furniture is tasteful and plenty of storage. The staff across the
whole building are very helpful and very caring. There is a tea/coffee bar. It's great to have access to making hot and cold drinks for family and visitors. The corridors are wide and spacious so there isn't the 'warren' type feeling that many homes have. No unpleasant smells and everywhere is clean, bright, cheerful, welcoming and above all, homely.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jan T (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the wonderful care that my mum is receiving. Staff anticipate her every need and she is relaxed. She is extremely comfortable and staff respond positively and with compassion to her. Her dignity is maintained at all times.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Amy S (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to start... Mallard Court Nursing Home has been incredible. My mother requested to be placed here for her palliative care plan. (This is super important as my mum used to be a member of staff here so this shows how amazing it is to work for and to be a resident). Every single member of staff were
kind, caring, helpful, professional and of high standards, down to every occupation nurses, careers, domestics, reception, kitchen, maintenance, front of house and managers, all outstanding and attention to every last detail. I wish I could mention names as I can't tell you how amazing all these people have been they made my mums last week's special and much easier for us all. The minute you walk through the front door you feel at home and welcome with staff always smiling. Nothing was too big or to small to ask. Me and my family couldn't be happier with this wonderful care home, it is outstanding and coming from someone who spent 24/7 here and was never disappointed! Five star.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K A (Son of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, friendly staff enabled my Mum to spent the last few months of her life comfortably and with dignity. The entertainment programme was varied, inclusive and delivered with enthusiasm. Her end of life care was excellent, as was the welcoming approach to family members wanting to spend as much time
as possible with her.

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Review from S C (Friend of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and clean and never smells of urine when you enter (like most nursing homes around Bridlington). The staff are friendly and honest in the fact that if we (family) see anything that we are not happy with then we should report it so that it can be rectified as soon as possible. Nice surroundings,
with lovely gardens in which to take the residents out in the summer. Overall, I think this is one of the more expensive nursing homes in Bridlington but you get what you pay for.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Barchester Mallard Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Barchester Mallard Court Care Home is calculated as follows: ( (146 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 175 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Mallard Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Barchester Healthcare Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Barchester Healthcare Ltd

Date: Tuesday 28 Feb 2023 More details

News (57) & Events (0)

News

Upcoming Events

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Meet the Team (3)

Ange

Ange Dooley-Widd

Job Title: General Manager

Hi, my name is Ange and I am the General Manager here at Mallard Court Care Home. Welcome to our carehome.co.uk page.

Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.

I started my career in care as a volunteer in day centres for adults with learning disabilities. I have looked after people with learning disabilities who lived with me in my own home and also provided respite for children with learning disabilities as well.

I moved over to Bridlington from Bradford over a number of years ago and applied for the position as a carer at Mallard Court. I was promoted to senior carer and eventually to the position of Care Practitioner before progressing to Unit Manager.

I work with a dedicated and supportive team who aim to achieve the best for the home. I look forward to welcoming you to our home.

... Read more
Amy

Amy Blackford

Job Title: Unit Manager

Amy has worked in care since she was 19 years old and has been employed at Mallard Court for several years. Amy held the position of Senior Carer NVQ Level 3 and has now been promoted to Unit Manager on our Memory Lane.

... Read more
Steve

Steve Moss

Job Title: Head of Activities

Joined: 2006

Hi, my name is Steve, and I have been a Lifestyle Coordinator at Mallard Court since 2006, and have achieved the NAPA (National Association of Activity Providers) Level 2 Award in Activity Provision in the Care Sector.

We provide a wide range of activities for the people we support, as well as for their families and friends. I also love to have one-to-one chats with residents who like to reminisce about their lives over a cup of tea and some biscuits.

We have our own minibus and have fun days out sightseeing, having a picnic or going to a local pub for a drink and a meal. We also arrange for local artists to provide musical entertainment for everyone at Mallard Court.

... Read more