Barchester Mallard Court Care Home

Avocet Way, Kingsmeade, Bridlington YO15 3NT
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9.8 80 Reviews
  • Barchester Mallard Court Care Home, Bridlington
Mallard Court provides 24-hour nursing care and personal support to older people, older people with disabilities, older people with sensory loss and older people living with dementia, offered expert support in a dedicated Memory Lane Community. The home also offers respite care and short breaks.

Set in its own extensive, wheelchair accessible gardens, located just a mile away from Bridlington town centre and half a mile from beautiful blue flag beaches, the home is sited on a quiet residential estate and is easily accessible by road.

Care and support at Mallard Court is delivered through personalised care planning, a process that begins with an assessment, carried out before admission where possible, and completed with the individual concerned, together with relatives.

Information is built upon admission and at regular reviews. It covers areas like needs, risks, likes and dislikes, so it provides a basis for areas as diverse as deciding about activities programmes and external contacts, looking at any rehabilitative medical needs and discussions with the chef about diet (who will tailor meal choices to the individual).

The team and any relevant health professional are an important element of the system when carrying out regular reviews and updates with the individuals and relatives.

Mallard Court welcomes visitors, please phone to arrange a visit.

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Care Provided by Barchester Mallard Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ange Dooley (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Mallard Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,266

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Mallard Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Mallard Court Care Home Reviews (80)

Total of 80, showing 41-60
9.8

Barchester Mallard Court Care Home has a Review Score of 9.8 (9.757) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Mallard Court Care Home has 80 reviews.

Overall Experience

  • 55
  • 23
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Date Published

80
3
8
13
67

Review from K B (Resident) assisted by family/friend published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel happy and comfortable living here. The people (carers/staff) are very friendly and helpful. I have a comfortable room. The public rooms are smart and the conservatory and gardens are lovely places to sit, enjoy and have a chat. The meals and snacks are tasty and plentiful.

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Review from S H (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were caring and compassionate. They listened to our concerns and fears and answered all questions honestly. The care given was excellent and I would not hesitate to recommend this establishment.
Dignity and respect were present at all times and throughout our care here.

Reply from Sarah Kirk, Manager at Barchester Mallard Court Care Home

It was a pleasure to have dad in our lives even if for a short time, love to all the family and if you need anything please don't hesitate to ask.


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Review from M P (Partner of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very disappointed that the home lost my partner's clothes after 2 weeks respite care.
I was taken up to the laundry room and found some underwear but still missing 4 x pants - 4 x vests - 4 socks - 2 pairs of new pyjamas.

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Review from Jean D (Wife of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was only in Mallard Court for a few days prior to his death but the staff were excellent from nursing, caring and cleaning.
They went out of their way to help him.

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Review from M W (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and efficient. Concern for patients well-being is excellent. My mother was very happy there for the last months of her life. The staff looked after her well.

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Review from Ginnie H (Guardian of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Prior to our friend being admitted, we did investigate several homes in this area, some conditions were upsetting and not suitable, but we also received recommendations from friends and medical persons who were happy to recommend The Mallard Court.


The home is clean and well furnished, good facilities,

separate TV lounge, separate sitting rooms. Good reception area with facilities to make tea and coffee. Food is excellent and the dining room is spacious and comfortable, also relatives are very welcome to eat with their residents should they so wish. The staff are caring and efficient for the type of patient they are caring for, which can only be bettered if they provided a one to one ratio to each patient which is impossible.
Relatives are very welcome and dealt with efficiently and happily. Gardens are cared for and pleasant to sit in. Entertainment is also provided, and present a good selection of amusements. Fun Days are open to all residents and friends.

Reply from Sarah Kirk, Manager at Barchester Mallard Court Care Home

Thanks Ginnie for your warm comments and all the help you give us too, it really is appreciated.


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Review from Joy S (Friend of Resident) published on 24 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the care home to be of excellent quality, the decor and surroundings have a wonderful welcoming homely feel but more than this the staff are very caring and do an extremely hard job very well. All the needs of the residents are met by a really good team.

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Review from Helen D (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like a hotel! Lovely main reception area great dining room and lounge area and we especially like the Conservatory which we have used for a few family get-togethers. The staff are caring who always go the extra mile for mum.

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Review from Gill W (Daughter of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are first class, always willing to accommodate family requests and deal with daily issues created by residents in a professional and considerate way. Always maintaining the residents' dignity.

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Review from Kev S (Son of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Mallard Court for palliative care, she was given fabulous care with dignity. Mum was shown respect and care that was second to none. Mum was given everything she needed with staff going above and beyond to keep her comfortable.

Reply from Sarah Kirk, Manager at Barchester Mallard Court Care Home

Kev, your mum is now with the stars, she was a pleasure to have in our home if only a short time. She enjoyed her tipple of port and the company of her loving family, who she drew much comfort from, with love to you all.


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Review from June R (Friend of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit the staff are very welcoming. The public areas and room are very clean and welcoming.

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Review from W E (Stepdaughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my stepfather on several occasions and everyone is so helpful. I have visited at meal times and am very impressed with the meals provided. My stepfather can ben hard work at times but he is always taken care of with dignity.

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Review from Marianne A (Granddaughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful place, like a hotel with friends and care. Lots of activities. My grandma told me that the food is very good. The staff are kind and smile lots. The holistic approach helps because the staff are there for the family members too. These people are genuine and it shows in their attention to
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Review from Yvonne K (Granddaughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant experience, friendly surroundings.

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Review from David A (Son of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant rooms and social areas, staff always ready to help. Good entertainment and food and activities and trips, socialising etc. My mother has been a resident for 12 months.

Reply from Sarah Kirk, Manager at Barchester Mallard Court Care Home

It's a pleasure to look after mum she has a great sense of humour and always makes us smile.


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Review from Christine M (Partner of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is looked after so well, everything is perfect for him and he has settled and is content. He is taken out when weather permits and the food which is an important part of the day for him is remarkable. The entertainments programme is varied and interesting and he enjoys joining in when possible.
All in all I don't think we could find anywhere else even half as good as Mallard Court.

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Review from L B (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, pleasant surroundings with tea/coffee facilities on arrival. Cordial staff and overall very nice indeed.

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Review from Lyn W (Daughter of Resident) published on 9 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was very happy and contented at Mallard Court. The staff were excellent with him, and even though his dementia progressed, he was never made to feel there was a problem. Towards his end of life, he received the same excellent care that he received all the time he was a resident. I want to
say thank you to all the staff.

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Review from S W (Friend of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home. Friendly staff with an interesting and comfortable environment. I'm very happy to recommend Barchester Mallard Court Care Home to my friends.

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Review from Laura B (Granddaughter of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful. The home is bright and very well maintained. There are various activies to watch or partake in.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Barchester Mallard Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Barchester Mallard Court Care Home is calculated as follows: ( (126 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.929 Points relating to the number of positive Reviews for Barchester Mallard Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 13 Positive Reviews ÷ 14 = 0.929

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (3)

Ange

Ange Dooley-Widd

Job Title: General Manager

Hi, my name is Ange and I am acting General Manager here at Mallard Court Care Home. Welcome to our website!


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I started my career in care as a volunteer in day centres for adults with learning disabilities. I have looked after people with learning disabilities who lived with me in my own home and also provided respite for children with learning disabilities as well.


I moved over to Bridlington from Bradford over a number of years ago and applied for the position as a carer at Mallard Court. I was promoted to senior carer and eventually to the position of Care Practitioner before progressing to Unit Manager.


I work with a dedicated and supportive team who aim to achieve the best for the home. I look forward to welcoming you to our home.


Amy

Amy Blackford

Job Title: Unit Manager

Amy has worked in care since she was 19 years old and has been employed at Mallard Court for several years. Amy held the position of Senior Carer NVQ Level 3 and has now been promoted to Unit Manager on our Memory Lane.


Steve

Steve Moss

Job Title: Head of Activities

Joined: 2006

Hi, my name is Steve, and I have been a Lifestyle Coordinator at Mallard Court since 2006, and have achieved the NAPA (National Association of Activity Providers) Level 2 Award in Activity Provision in the Care Sector.


We provide a wide range of activities for the people we support, as well as for their families and friends. I also love to have one-to-one chats with residents who like to reminisce about their lives over a cup of tea and some biscuits.


We have our own minibus and have fun days out sightseeing, having a picnic or going to a local pub for a drink and a meal. We also arrange for local artists to provide musical entertainment for everyone at Mallard Court.