Barchester Mallard Court Care Home

Avocet Way, Kingsmeade, Bridlington YO15 3NT
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9.8 80 Reviews
  • Barchester Mallard Court Care Home, Bridlington
Mallard Court provides 24-hour nursing care and personal support to older people, older people with disabilities, older people with sensory loss and older people living with dementia, offered expert support in a dedicated Memory Lane Community. The home also offers respite care and short breaks.

Set in its own extensive, wheelchair accessible gardens, located just a mile away from Bridlington town centre and half a mile from beautiful blue flag beaches, the home is sited on a quiet residential estate and is easily accessible by road.

Care and support at Mallard Court is delivered through personalised care planning, a process that begins with an assessment, carried out before admission where possible, and completed with the individual concerned, together with relatives.

Information is built upon admission and at regular reviews. It covers areas like needs, risks, likes and dislikes, so it provides a basis for areas as diverse as deciding about activities programmes and external contacts, looking at any rehabilitative medical needs and discussions with the chef about diet (who will tailor meal choices to the individual).

The team and any relevant health professional are an important element of the system when carrying out regular reviews and updates with the individuals and relatives.

Mallard Court welcomes visitors, please phone to arrange a visit.

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Care Provided by Barchester Mallard Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ange Dooley (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Mallard Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,266

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Mallard Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Mallard Court Care Home Reviews (80)

Total of 80, showing 61-80
9.8

Barchester Mallard Court Care Home has a Review Score of 9.8 (9.757) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Mallard Court Care Home has 80 reviews.

Overall Experience

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Review from S B (Daughter of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very caring staff and response to any queries quite rapid. Any problems are reported to relatives immediately which is very reassuring.

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Review from Tommy B (Husband of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only been in Mallard Court for a short time but we would recommend it to anyone who needs care. Certainly visit it then you would be pleased with what is on offer. My wife has been in before for respite care, now she is in need of full-time care and Mallard was our number one choice.

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Review from Beverley M (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just moved from Stevenage to Barchester Mallard Court, the transition was flawless.
Mum has been received with great care and attention and we as a family could not be happier with the way they have made her settle and cared for her.

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Review from Roy T (Son-in-law of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe that my mother-in-law is well fed and cared for (generally)
Because she suffers from poor hearing and eyesight I don't believe she is involved in many of the activities.
My wife and I would like her mother to be downstairs more often because she becomes very anxious, particularly when some
residents are very loud/noisy.
Overall we believe that the staff do an excellent job in very difficult circumstances.

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Review from J G (Relative of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are helpful and friendly. Staff are caring and attentive to residents needs.

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Review from M e (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum went into Mallard Court at the beginning of January 2017 after a period of time in hospital. I have nothing but praise for the management and staff at Mallard Court. They provide a high standard of care. They are very friendly, helpful, approachable and make both residents and their family and
friends feel comfortable and welcome at all times. Mum has settled in really well and says she is happy to be looked after and in time I feel she will participate in the many activities on offer. I would recommend Mallard Court to anyone. I am extremely satisfied with the care provided and would like to thank the staff.

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Review from Carole H (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Mallard Court last month with problems following dissatisfying care. Huge improvements followed quickly after excellent care on Memory Lane. Sadly she now has behavioural problems following a fall which left her unable to walk. The carers have a difficult time with mum but the caring
never falters and they appear to have a genuine fondness. Sadly the refurbishment in the lounge/dining area, though very nice to look at, benefits neither the residents or the carers. We feel the blocking of the inner windows prevents the carers keeping an eye on residents when doing other jobs or when in the office. The residents, on the whole, do not like the tiny lounge and try often in vain, to find a comfortable seat in the extremely restricted area in the dining room. The downstairs refurbished lounge is excellent.

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Review from Lysa N (Granddaughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly and they treat my gran with great care.

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Review from Patricia W (Sister of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it is distressing to see my sister in a care home, it being her worst nightmare.
She is the ex-wife of a GP and was a nursing sister and then a top social worker herself.
I find that the staff at Mallard Court are friendly and efficient.
They do their best under very difficult circumstances
to keep residents safe and, as much as possible, happy.
Medication is always given on time and my sister is kept clean and tidy.

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Review from Jane T (Daughter-in-law of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Appreciate a full years entertainment coming to Mallard Court.
Wi-Fi for all rooms will enhance residents experience outings are always welcomed and enjoyed. Reading "out loud" with groups enjoyed especially, poetry themes it helps stimulate conversations and memories enjoyed. Assistance with or; Drinks
left close to hand (safely) for wheelchair users.

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Review from Mike K (Son of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, empathetic and competent.
Communication with the family is excellent.
Management is clear and pre-emptive.
My mother has had excellent care.

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Review from P G (Husband of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mallard Court Care Home is an excellent nursing home, from the manager to the cleaner all are very caring and welcoming. The facilities are first class and very well maintained. The staffing levels are excellent as are the entertainment and activities. I am very happy with the way my wife is cared for.

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Review from J G (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home providing appropriate care for each individual resident. This includes entertainment and activities alongside personal care.

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Review from Jean W (Wife of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very kind and work very hard but have too many residents to look after, including dementia cases. Some needing one-to-one care. Facilities are good, food is excellent. Upgrading of lounges and dining rooms taking place, new carpets etc.

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Review from Carol W (Relative of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is my first experience of a relative in care and as long as they are content (and he is!) we as a family will be. He appears well fed, listened to, respected, opinion valued and cared for despite the constraints of the care system. Well done to all who work in this difficult profession.

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Review from Maureen D (Resident) assisted by family/friend published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very clean, and the staff are all very good, right down to the domestics. The food is excellent, better than I can cook myself. I hope it will continue, I think it will, so far, so good. If I continue with the treatment I may not be in long, hoping so.

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Review from Rose B (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, beautiful building, setting is very good. Food excellent. Dinning room set up is great. As we were out with mum daily, cannot say what the daily routine was like. I would definitely bring mum back for another holiday.

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Review from Yvonne M (Friend of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 0.0 out of 5

I was only there for a short time as the friend I came to visit was very ill and taken to hospital. However I would like to say how kind the carers were to me as I was obviously in shock re my friend. I was able to wait until my friend was in the ambulance and able to speak to her sister which was some
comfort to me.The impression of the area I saw was one of calm, peace and cleanliness but also with residents able to move around.

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Review from Paula F (Daughter of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted in February 2016. The care and support in Mallard Court is excellent. As a family we are all very pleased at how mum has settled in.
Thank you to everyone at Mallard Court.

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Review from Fred B (Sister of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home very pleasant with the staff members being very understanding and extremely helpful when required to assist at anytime. The meals were well prepared and enjoyable. I have no complaints during my brother's respite stay there.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Barchester Mallard Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Barchester Mallard Court Care Home is calculated as follows: ( (126 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.929 Points relating to the number of positive Reviews for Barchester Mallard Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 13 Positive Reviews ÷ 14 = 0.929

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (3)

Ange

Ange Dooley-Widd

Job Title: General Manager

Hi, my name is Ange and I am acting General Manager here at Mallard Court Care Home. Welcome to our website!


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I started my career in care as a volunteer in day centres for adults with learning disabilities. I have looked after people with learning disabilities who lived with me in my own home and also provided respite for children with learning disabilities as well.


I moved over to Bridlington from Bradford over a number of years ago and applied for the position as a carer at Mallard Court. I was promoted to senior carer and eventually to the position of Care Practitioner before progressing to Unit Manager.


I work with a dedicated and supportive team who aim to achieve the best for the home. I look forward to welcoming you to our home.


Amy

Amy Blackford

Job Title: Unit Manager

Amy has worked in care since she was 19 years old and has been employed at Mallard Court for several years. Amy held the position of Senior Carer NVQ Level 3 and has now been promoted to Unit Manager on our Memory Lane.


Steve

Steve Moss

Job Title: Head of Activities

Joined: 2006

Hi, my name is Steve, and I have been a Lifestyle Coordinator at Mallard Court since 2006, and have achieved the NAPA (National Association of Activity Providers) Level 2 Award in Activity Provision in the Care Sector.


We provide a wide range of activities for the people we support, as well as for their families and friends. I also love to have one-to-one chats with residents who like to reminisce about their lives over a cup of tea and some biscuits.


We have our own minibus and have fun days out sightseeing, having a picnic or going to a local pub for a drink and a meal. We also arrange for local artists to provide musical entertainment for everyone at Mallard Court.