Barchester Castle Keep Care Home

Noddle Hill Way, Bransholme, Hull HU7 4FG
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9.7 25 Reviews
  • Barchester Castle Keep Care Home, Hull
A modern, purpose-built care home, Castle Keep is set within Castle Care Village with three other homes sharing beautifully landscaped grounds. They're located on the outskirts of Sutton Village, just minutes from Hull city.

They provide first-class 24-hour nursing care and also provide expert care for people with dementia and related challenges with memory in the Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and in organising activities for residents.

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Care Provided by Barchester Castle Keep Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Debbie Davies (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Barchester Castle Keep Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Castle Keep Care Home Reviews (25)

Total of 25, showing 21-25
9.7

Barchester Castle Keep Care Home has a Review Score of 9.7 (9.651) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester Castle Keep Care Home has 25 reviews.

Overall Experience

  • 18
  • 7
  • 0
  • 0
  • 0

Date Published

25
3
7
10
15

Review from Ruth D (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care that my mum is receiving at Castle Keep in Hull. All the staff are amazing and very caring. She feels safe and happy. My only criticism would be that the home does not have the appropriate technology for video call when visiting is not allowed these could also be booked.

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Review from C H (Sister of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with Castle Keep. My brother loves it here and looks very happy when I visit him and looks well looked after.

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Review from R C (Daughter of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not able to comment on some of the options below because I have not been inside Willow unit since March.
However, I have visited my Mother four times in the garden under the booked appointment system which has been very well planned and managed. The staff I have met on these visits and those
I have spoken to on the phone have been well informed and kind, demonstrating impressive commitment and empathy.

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Review from C T (Niece of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle came to Castle Keep last December and I was so happy. He has come on two-fold to what he was. The care at the home in my estimation is second to none. They deserve a medal for the way they have kept all the resident's spirits up during this lockdown. the staff are friendly, caring and approachable
at any time. Thank you for your work and time.

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Review from E C (Wife of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for at Castle Keep for the last few months. I have 30 years in care from a personal carer to manager and I can say from my heart that this home has exceeded all expectations. All the staff are friendly, compassionate and show great empathy to residents and relatives. My thanks
to you all, you are the best.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Barchester Castle Keep Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Barchester Castle Keep Care Home is calculated as follows: ( (98 Excellents x 5) + (20 Goods x 4) ) ÷ 118 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.82 Points relating to the number of positive Reviews for Barchester Castle Keep Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 10 Positive Reviews ÷ 12.2 = 0.82

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Deborah

Deborah Davies

Job Title: General Manager

Hello, my name is Debbie and I am the General Manager for Castle Keep.


I have worked in the care sector for over 35 years, I have worked in a variety of care settings including 5.5 years in the Queen Alexandra’s Royal Army Nursing Corps, I have also been a registered childminder. I started my career as a carer, and have worked my way up the career chain.


I am a registered nurse and have worked in various care settings including British Military Hospitals and medical centres in Germany, I have worked in private nursing homes, and the NHS.


I am very passionate about nursing and care, I am a very strong advocate for person-centred care and the care plans are individual and tailored to meet the needs of your loved one.


If there are any questions or queries you wish to ask please do not hesitate to give the home a call.