Barchester Castle Park Care Home

Noddle Hill Way, Hull HU7 4FG
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9.5 27 Reviews
  • Barchester Castle Park Care Home, Hull
Situated on the eastern side of the city, Castle Park is a purpose built home surrounded by pleasant gardens with wheelchair access. They are within a short distance to local shopping areas, nature walks and local villages.

Castle Park has a vibrant atmosphere and enables service users to live life with choice and dignity.

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Care Provided by Barchester Castle Park Care Home

  • Primary Care Categories
  • Learning Disability
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Cerebral Palsy
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Sugden (Manager)
  • Admission Criteria
    • Young Complex Care, Under 65 years of age
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998
    • Number of floors: 1

Funding & Fees Guide for Barchester Castle Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite parking, 4 dedicated Disabled parking spaces.


Barchester Castle Park Care Home Reviews (27)

Total of 27, showing 1-20
9.5

Barchester Castle Park Care Home has a Review Score of 9.5 (9.485) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Castle Park Care Home has 27 reviews.

Overall Experience

  • 16
  • 8
  • 2
  • 1
  • 0

Date Published

27
7
9
14
13

Review from S A (Friend of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care and dignity given to my friend. She seems happy and well cared for in the home. Staff are very friendly and always willing to help when I visit.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review, I will pass your praise over to my team.


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Review from Martin S (Wife of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are, as always, very pleased with the quality and professionalism of the care received.
The management and staff go above and beyond to treat my wife with dignity and care.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review, it is a pleasure supporting your wife.


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Review from Anne W (Mother of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent attention at all times. Wonderful staff, nothing is too much trouble.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review, it is very much appreciated. It's a pleasure caring for your daughter.


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Review from Geraldine M (Mother of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son receives all the care and attention he needs with the greatest respect and love. I cannot praise the staff enough, it gives me security and confidence in everything they do.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this wonderful review. It is an absolute pleasure caring for your son.


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Review from Dawn P (Sister of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Castle Park Care Home can never do enough for my sister. Girls are so polite and friendly, always have a smile on my face knowing my sister is well looked after so I don't have to worry.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you very much for this lovely review, we really appreciate your continued support.


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Review from Lianne S (Sister of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has complex needs but these are all met and exceeded by the wonderful staff at Barchester Castle Park Care Home.
The activities are many and varied, including an upcoming trip to the theatre and previously, trips to support our local rugby league team.
Cannot praise the staff enough in
their approach and understanding of my brother's appalling sense of humour!

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review, it is very much appreciated by all the staff. Your brother is a major character at the service and it's our pleasure to care and support him.


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Review from Janet W (Granddaughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The staff, be they nurses or carers, were not trained for autonomic dysreflexia and the simple lack of knowledge can lead to death (reader please research).
Lack of continuity in daily care.
Food is slop and boring.
Prescriptions - items (e.g. night bags) can be taken for others leaving a shortage
- dangerous for a paraplegic to not be spotlessly clean.
The list is endless.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for your review. I appreciate your thoughts and comments. The issue you raised will be looked into thoroughly and put into our complaint system


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Review from Wendy D (Sister of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother lived in Barchester Castle Park Care Home for twenty-one years and was cared for very well by all the staff. I wanted to pay particular attention to how the last three months of his life were, he was cared for in an excellent manner and loved by the staff. I would not have wanted him anywhere
else and I will always be eternally grateful.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely heartfelt review. Your brother is deeply missed by everyone and we still have constant reminders daily of him, especially his photo on the fridge that was gifted by you. It was our pleasure to be part of your extended family.


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Review from Ann D (Mother of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son had an assessment for a new electric wheelchair, the staff tried for over 3/4 hours to get a wheelchair taxi for 8:15am, none available, it was their turn for the "home's" minibus a licenced driver was on shift, the management offered to take him as apps are hard to get, and would be a long
time for another app, so grateful - gone that extra mile, thank you so much.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this review, we always try and put the residents first and will always find solutions if we can. Great teamwork by the team


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Review from Abby D (Sister of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother had an important appointment this morning and there were no wheelchairs/taxis available, but they have a bus that they use for outings, and one of the ladies made herself available to take my brother and our parents to the appointment. We really appreciate it and all that you do for him.
Thank you very much.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely message; we will always try and support our residents in every way possible, this act was solely initiated by the care team thinking outside the norm, which makes me proud of them.


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Review from M P (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law wasn't in a good place with her problem before she started to live at Castle Park. She had both a leg amputated and the doctors said she won't live long. From her staying at Castle Park, the infection in her leg is getting a lot better. My mother-in-law is almost back to herself. The
care she receives is the most amazing. Thank you to every staff member in Castle Park.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review, Your mother-in-law is an amazing lady with so much passion for life. Castle Park is a better place for having her with us and it is such a pleasure that we are the lucky ones supporting her.


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Review from William D (Father of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to the home to see my son and I see the staff working, noone stops. Then go out with the resident to shop. They have done more for my son than the hospital did. I am pleased with the staff they are good.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this review, all the staff work extremely hard with the main focus of putting the resident first. Your son is a welcome addition to Castle Park family and we enjoy having him and his cheeky nature.


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Review from Peter W (Father of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Barchester Castle Park Care Home is very well-run and it is very well-managed, also well staffed.
Since my daughter moved to Castle Park, she has been well looked after and is very happy being there.
As I say to other people, it's not home from home but your loved one will be well looked after.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review, Very happy your daughter is with us. We also get the added bonus of seeing her family a couple of times a week which is always a pleasure.


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Review from Sharron G (Mother of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Castle Park has been a wonderful place to stay for respite care for my daughter. She is always very happy to go, and everyone makes a fuss of her and says "hello, glad to see you back". From the manager to the nurses and care staff and cleaners - everyone is so helpful. Always willing to listen and
help wherever they can. Nothing is too much trouble, which makes it easier for me. The activities team are first class. Keep up the good work Castle Park.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

It is an absolute pleasure to care for your daughter, she's part of our happy family and we enjoy supporting her every month.


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Review from Carole T (Sister of Resident) published on 4 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about my brother going away from the family home where I had kept him as safe as I could for nine years. However, the management at Barchester Castle Park Care Home were reassuring and he settled well before he died which means a great deal to me.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review, in the short time we knew your brother his character started to come out and we could see his personality shining. It was a shame we only had a limited time with him and to learn all his quirks, especially his dedication to his skittles. We played a small part in his journey of life, at the end he felt secure and cared for by us and truly loved by you and the family.


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Review from J D (Sister of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful, recently we had a bereavement and a carer took my sister to the funeral of our brother and stayed all day. Nothing was too much trouble for the carer, her attention to my sister was outstanding. This carer was a top-notch girl and such a credit to Barchester Castle Park Care
Home. For someone so young her attention and empathy amazed me and my family.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review, it was a pleasure to support your family member and we hope we continue in all circumstances.


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Review from L C (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care and service my dad receives! I have a settled mind knowing he is taken care of I can call and visit whenever I want and I am always happy when I come to see my dad looking well.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review. Your dad is one of our longest residents with us and holds a special place in all our hearts.


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Review from G C (Next of Kin) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son has been going to Castle Park for respite for a few months now. He always enjoys his stay and looks forward to his next stay. The staff and management are always helpful if we have a query. We had been looking for somewhere that our son likes as he is our main priority. Finally, we have somewhere
that we are happy to take him to, and he is very happy to go. I have just asked him what he likes about Castle Park, and he said the staff spoil him, and the food is fantastic.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this review. We love having him with us when he visits. His cheeky gentle nature puts smiles on our faces; he is a true courteous gentleman, and a pleasure having him stay with us.


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Review from J L (Private Carer of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service users who I care for came here for respite after a stay in hospital. The staff are always friendly and willing to help. The standard of care is good, with plenty of activities planned for service users.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

It was a pleasure to help support this resident while he was having respite with us. He took a little bit of our hearts with him and will be missed, especially his cheekiness and sense of humour. It was a pleasure meeting all his home carers- hopefully, our paths will cross again if respite is required again.


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Review from Angie A (Wife of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved from another home and settled extremely well. I feel this is down to the lovely caring staff who welcomed him and have made his stay homely and comfortable. I also feel they have made me feel welcome and reassured.

Reply from Wendy Edge, General Manager at Barchester Castle Park Care Home

Thank you for your lovely review. We always strive to care for residents and their relatives as one big extended family.


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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Barchester Castle Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for Barchester Castle Park Care Home is calculated as follows: ( (100 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 167 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Castle Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Wendy

Wendy Sugden

Job Title: General Manager

Hi, my name is Wendy and I am the General Manager here at Castle Park.


My background was initially medically elderly nursing some 20+ years ago (where does time fly). I can honestly say I have loved every area of nursing I have worked in, from surgical, infectious diseases, and oncology, working on opposite sides of the world, but since joining Castle Park in 2012 I have become so involved with each and every one of the younger residents we care for, they feel like an extended family to me, I am now in my forever job role.


We strive for ways to promote independence, enhance lifestyles and hopefully have a lot of fun along the way. We appreciate how hard complex care can be for families that is why after the Coronavirus pandemic we made the decision to have a dedicated respite room to support families who need a little bit of breathing space for a short while.


My team and I have many years of experience and enhanced skills, which enable us all to deliver the highest standard of care to look after your loved ones.


Please meet some of my team who are as passionate about Castle Park as I am.


Frequently Asked Questions about Barchester Castle Park Care Home

What types of Care is Barchester Castle Park Care Home registered for?

Respite Care, Learning Disability, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Castle Park Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Barchester Castle Park Care Home have?

There are 27 Single Rooms.

What are the Facilities & Services at Barchester Castle Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Castle Park Care Home to the centre of Hull?

3.2 mile(s) as the crow flies, distance by road may be significantly further.