Barchester Castle Park Care Home

Noddle Hill Way, Hull HU7 4FG
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9.5 27 Reviews
  • Barchester Castle Park Care Home, Hull
Situated on the eastern side of the city, Castle Park is a purpose built home surrounded by pleasant gardens with wheelchair access. They are within a short distance to local shopping areas, nature walks and local villages.

Castle Park has a vibrant atmosphere and enables service users to live life with choice and dignity.

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Care Provided by Barchester Castle Park Care Home

  • Primary Care Categories
  • Learning Disability
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Cerebral Palsy
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Sugden (Manager)
  • Admission Criteria
    • Young Complex Care, Under 65 years of age
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998
    • Number of floors: 1

Funding & Fees Guide for Barchester Castle Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite parking, 4 dedicated Disabled parking spaces.


Barchester Castle Park Care Home Reviews (27)

Total of 27, showing 21-27
9.5

Barchester Castle Park Care Home has a Review Score of 9.5 (9.485) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Castle Park Care Home has 27 reviews.

Overall Experience

  • 16
  • 8
  • 2
  • 1
  • 0

Date Published

27
7
9
14
13

Review from Steve C (Stepfather of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of care my daughter receives, all I want is for her to be happy and she is.

Reply from Wendy Edge, General Manager at Barchester Castle Park Care Home

Thank you for this review, your daughter raises everybody's spirits with her cheekiness and beautiful nature.


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Review from A L (Sister of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find Barchester Castle Park to be a nice care home, friendly, helpful staff.

Reply from Wendy Edge, General Manager at Barchester Castle Park Care Home

Thank you for your review, your brother has settled in very well in the 3 months he has been with us.


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Review from Stephen S (Father of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant, from day 1 my son was treat like a member of a big family. The staff, led by the manager, were friendly, caring and nothing was too much trouble. In the final days, my son had really liked it there and despite his physical condition and mentally stubborn, all the girls were
well aware of what was happening and were polite and caring.
The building is cleaned thoroughly and daily and the food was homecooked on-site and was delicious. Cannot speak for anywhere else but our experience was excellent for the short time my son was there.

Reply from Wendy Edge, General Manager at Barchester Castle Park Care Home

Thank you for this heartfelt review. In the short time we knew all of you, you made as much of an impression on us and I am pleased to know we did on you all.


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Review from Juantia S (Stepmother of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite only being a resident for 7 months, the staff (all of them) were really dedicated to the care of all the residents. The facilities are superb and the food is prepared onsite. My stepson and the others were treated like a big family. As his health declined, the carers were lovely and gave him
a lot of attention. I wouldn't hesitate in recommending Castle Park. So understanding, caring and considerate.

Reply from Wendy Edge, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review. Such a short period of time we were apart of your lives, we thank you for that.


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Review from I A (Mother of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality and support given to my son who can be extremely difficult have been superb. The staff are friendly, approachable and caring. Whilst all are professional in their dedication there are many at least 2 in my experience who have gone above and beyond their call of duty to assist in what has
been an extremely distressing year in many ways, not least through the pandemic but also by offering outstanding emotional support. I thank the management and all the wonderful selfless staff for all they do, have done and I am confident will continue to do. Such dedication is rare!

Reply from Wendy Edge, General Manager at Barchester Castle Park Care Home

Thank you for this beautiful review. It has been an extremly tough year for everyone but the support we have gladly given and received has been amazing.


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Review from C L (Father of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Unfortunately due to Covid restrictions myself and the rest of the family have not been able to enter Castle Park Care Home so it is difficult to make subjective judgements to the options. Generally, staff have been friendly and accommodating when we have arranged outside visits which is fortunate as
these have been in the summer months. Provision of inside accommodation for visits has recently opened and is welcomed. The downside for us is that rehabilitation therapy is not available as we understand because of the Covid restrictions and this has hampered his recovery which had commenced just before he was discharged from hospital to Castle Park. Communication is satisfactory and we are kept well informed of our son's variable mental state.

Reply from Wendy Edge, General Manager at Barchester Castle Park Care Home

We thank you for this review. The pandemic has hindered areas that are out of our control. Moving forward as restrictions start to ease a more productive year is very hopeful.


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Review from Elaine W (Sister of Resident) published on 18 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in care for over 1 and a half years and has been well cared for. My only issue is with her incontinence, her pads need changing more often as my mum does her washing, and her trousers are often soaked in urine.

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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Barchester Castle Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for Barchester Castle Park Care Home is calculated as follows: ( (100 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 167 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Castle Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Wendy

Wendy Sugden

Job Title: General Manager

Hi, my name is Wendy and I am the General Manager here at Castle Park.


My background was initially medically elderly nursing some 20+ years ago (where does time fly). I can honestly say I have loved every area of nursing I have worked in, from surgical, infectious diseases, and oncology, working on opposite sides of the world, but since joining Castle Park in 2012 I have become so involved with each and every one of the younger residents we care for, they feel like an extended family to me, I am now in my forever job role.


We strive for ways to promote independence, enhance lifestyles and hopefully have a lot of fun along the way. We appreciate how hard complex care can be for families that is why after the Coronavirus pandemic we made the decision to have a dedicated respite room to support families who need a little bit of breathing space for a short while.


My team and I have many years of experience and enhanced skills, which enable us all to deliver the highest standard of care to look after your loved ones.


Please meet some of my team who are as passionate about Castle Park as I am.