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St Marys Chanterlands Care Home has a Review Score of 9.6 (9.625) out of 10, based on 29 reviews in the last 2 years. Over all time St Marys Chanterlands Care Home has 47 reviews.
Review from C E (Sister of Resident) published on 21 October 2024
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Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home
Thank you so much for your kind words! We're thrilled to hear that your experience, from the first visit to your sister settling in, has been so positive. It's wonderful to know that our team has made her feel happy and supported, and we're so glad that you feel well-informed and welcomed. We truly appreciate your trust in us, and we're proud to have such a dedicated team that plays an important role in the care of all our residents. Thank you again for your lovely feedback!
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Review from T K (Son of Resident) published on 1 October 2024
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Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home
Thank you so much for your wonderful 5-star review. We're absolutely delighted to hear that your mother is happy and enjoying the activities at St Mary's. It's fantastic to know that our staff and services have made such a positive impact, and that you found our facilities to be of a high standard. Your kind words about the care we provide mean the world to us, and we will continue striving to offer a 5-star experience for all our residents. Thank you again for your support!
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Review from R G (Resident) published on 30 September 2024
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Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home
Thank you so much for your incredible 5-star review! We are thrilled to hear that St Mary's Chanterlands feels like home for you and that every aspect of your experience, from cleanliness and safety to the care and support provided, has been exceptional. It's wonderful to know that our team is making a positive impact, and your kind words truly motivate us to continue delivering the best care possible. We're grateful for your support and recommendation.
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Review from J Y (Daughter of Resident) published on 18 September 2024
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Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home
Thank you so much for your kind words and recommendation! We're thrilled to hear that you love our new building and that our caring team made a positive impression on you. At St Mary's Chanterlands, we're committed to providing a comfortable and welcoming environment for all, and it's great to know our efforts are appreciated. We look forward to continuing to offer the best care and support. If there's anything we can do for you in the future, please don't hesitate to reach out.
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Review from D G (Son of Resident) published on 13 September 2024
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Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home
Thank you so much for your heartfelt review! We're thrilled to hear that your dad is happier than ever, and it's wonderful to know our care team at St Mary's Chanterlands has made such a positive difference in his life. We'll continue to do everything we can to ensure he feels supported and cared for.
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Review from Julie S (Wife of Resident) published on 13 September 2024
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Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home
Thank you for your wonderful feedback! We're so pleased to hear that you're happy with the care at St. Mary's Chanterlands, and it's great to know the new home, the food, and the activities have made such a positive impact. Our team takes pride in providing a warm and supportive environment for both residents and families. We'll make sure to pass along your kind words to everyone!
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Review from John G (Brother of Resident) published on 3 September 2024
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Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home
Thank you so much for your glowing review! We're thrilled to hear that our staff are providing first-class care for your brother and that he is enjoying the activities we offer. Your kind mention of our senior care assistant and entertainment staff is greatly appreciated, and we're glad they've been able to keep him engaged and comfortable. It's wonderful to know that our efforts are making a difference, and we're truly grateful for your support!
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Review from Maggy W (Daughter-in-law of Resident) published on 22 August 2024
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Reply from Jayne Boothby, Manager at St Marys Chanterlands Care Home
Thank you for your review. The new home is truly a magnificent place for residents to call their own. We welcome family and friends to visit whenever they choose to enjoy the facilities along with their loved ones.
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Review from L L (Daughter of Resident) published on 18 June 2024
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Reply from Anita Lovelock, Manager at St Marys Chanterlands Care Home
Thank you for your kind review. Here at St Marys Chants my staff strive to give the best care possible to each and everyone of our residents. I will pass your comments to my staff.
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Review from J B (Daughter of Resident) published on 11 March 2024
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Reply from Jayne Boothby, Manager at St Marys Chanterlands Care Home
Thank you for your kind words. St Marys staff strive to provide the best care for our residents, having positive feedback I can share with my team will be a good morale boost for them. Thank you again.
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Review from S H (Granddaughter of Resident) published on 12 February 2024
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Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home
Thank you for sharing your experience. We're deeply touched to hear that your grandad received outstanding care during his time with us. Our team strives to provide compassionate support not only for our residents but also for their families. We are grateful for the opportunity to have been part of your grandad's journey. Our condolences at this very sad time.
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Review from K G (Granddaughter of Resident) published on 5 February 2024
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Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home
We are deeply touched by your kind words and appreciate you taking the time to share your experience. Providing compassionate care, especially during challenging times, is at the heart of what we do. We're honoured to have been able to support your grandad during his stay, and we're grateful for your recommendation.
Our entire team is dedicated to ensuring residents and their families feel cared for and valued. If there's anything more we can do for you or your family, please don't hesitate to reach out.
Thank you once again for entrusting us with your grandad's care.
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Review from T N (Daughter of Resident) published on 31 January 2024
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Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home
We are deeply moved by your kind words and appreciate you taking the time to share your experience. Providing compassionate care during challenging times is at the heart of what we do, and we are honoured to be part of your dad's journey and are here for you.
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Review from Ron H (Son of Resident) published on 31 January 2024
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Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home
Thank you for the excellent review! We're delighted to hear that you found our staff polite, professional and friendly and that you enjoyed our facilities. Your positive feedback is truly appreciated!
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Review from Jo B (Daughter of Resident) published on 16 January 2024
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Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home
Thank you for sharing your touching experience with St Mary's Nursing Home. It has been our honour to care for your mum over the past four years, and we appreciate your heartfelt words.
It warms our hearts to know that your mum felt nothing but kindness during her time with us. Dealing with the challenges of dementia can be tough, but our dedicated staff made sure she felt like family, treating her with the love and respect she deserved. We're touched to hear that even in her final moments, our staff provided comfort and support to both your mum and your family.
Your kind words about our fantastic team mean a lot to us. We're here for you and your family during this difficult time, and please know that our thoughts are with you. If there's anything we can do to offer additional support or if you'd like to share more about your mum's wonderful journey with us, we're here to listen.
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Review from Elaine H (Daughter of Resident) published on 12 January 2024
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Reply from Jayne Boothby, Manager at St Marys Chanterlands Care Home
Thank you very much for your kind words; my staff will appreciate this recognition. It is never easy losing a loved one; this is why we will strive to give the best care possible.
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Review from Steven B (Son of Resident) published on 1 November 2023
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Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home
Dear Steven, many thanks for taking the time to review our home. It is a pleasure and a privilege to be able to care for your mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the St Mary's Nursing Home team.
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Review from Zoe T (Daughter of Resident) published on 24 October 2023
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Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home
Dear Zoe, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the St Mary's Nursing Home family.
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Review from Nancy B (Friend of Resident) published on 25 September 2023
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Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home
Many thanks for taking the time to review our home. It has been our pleasure to care for your friend and are delighted that they settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the St Mary's family.
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Review from Angela M (Resident) published on 22 September 2023
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Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home
Many thanks for taking the time to review our home. It is our privilege to care for you. Your kind words are greatly appreciated and I will, of course, pass them on to the St Mary's family.
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The Review Score of 9.6 (9.625) out of 10 for St Marys Chanterlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.625 for St Marys Chanterlands Care Home is calculated as follows: ( (250 Excellents x 5) + (63 Goods x 4) + (27 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 344 Ratings = 4.625
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Marys Chanterlands Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
Jayne Boothby is the proud Home Manager of St Mary’s Nursing Home.
After Caring for her Grandfather Jayne decided that this was the career for her and has stayed for over 30yrs.
Starting her career in nursing, Jayne was later been Clinical Nurse Manager at a Hull Nursing Home and is vastly experienced in operating homes similar to St Mary’s.
This experience enables Jayne to have good working relationships with healthcare professionals in the area. An important fact when dealing with new residents is that these relationships ensure a frictionless move from home or hospital into St Mary’s Nursing Home.
Jayne is a natural caregiver, this is apparent when you first walk into St Mary’s Nursing Home. This friendliness is reflected in the care team, all of whom are warm and helpful, easing the transition into a care setting for all new residents.
Outside of work Jayne is a keen Angler and supports the “Hull Fishing Heritage Centre “of which husband Jerry is chairman.
The Centre provides people with information, artefacts, and resources to help them understand the role of fishing in Hull’s heritage and identity.