St Marys Chanterlands Care Home

340 Chanterlands Avenue, Hull HU5 4DT
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9.6 48 Reviews
  • St Marys Chanterlands Care Home, Hull
St Mary's Chanterlands, offers a modern, purpose-built environment designed to provide outstanding residential care. The three-storey home, set in extensive grounds, can accommodate up to 86 residents, each with their own beautifully designed ensuite bedroom. This newly opened facility offers a range of services to support various physical health needs, ensuring a comfortable, dignified lifestyle for every resident.

The home features spacious communal areas tailored to different activities: enjoy dining in a stylish setting, relaxing while watching television, or chatting with friends and family in cosy corners. The large, secure garden and patio offer a peaceful outdoor space where residents can enjoy fresh air and sunshine in a safe, enclosed environment.

The dedicated care team is committed to providing compassionate care. They embody values such as happiness, empathy, approachability, respect, and teamwork, creating a nurturing and supportive atmosphere where every resident feels valued. The team develops personalised care plans and activities tailored to individual interests, helping residents maintain their independence and enjoy a fulfilling lifestyle.

At St Mary's Chanterlands, they understand that choosing a care home is a significant decision. St Mary’s Chanterlands Care Home offers more than just a place to live; it provides a vibrant community where new friendships flourish and every day is a celebration of life. From engaging in meaningful activities to enjoying the privacy of personalised rooms, residents are supported in every aspect of their lives.

The team invite you to explore St Mary’s Chanterlands Care Home and experience the exceptional care for yourself. Contact them today to schedule a visit, meet the team, and discover how they can make a positive difference in your loved one’s life. Join the community and start a new chapter of comfort and care at St Mary’s Chanterlands.

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Care Provided by St Marys Chanterlands Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jayne Boothby (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024

Funding & Fees Guide for St Marys Chanterlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,600
    • Self-Funded Residential Dementia Care £1,200 – £1,600
    • Self-Funded Nursing Care £1,200 – £1,600
    • Self-Funded Nursing Dementia Care £1,200 – £1,600
    • RESPITE Self-Funded Residential Care £1,100 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,600
    • RESPITE Self-Funded Nursing Care £1,200 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,600
  • (these prices are only a guideline, please contact St Marys Chanterlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site car parking


St Marys Chanterlands Care Home Reviews (48)

Total of 48, showing 21-40
9.6

St Marys Chanterlands Care Home has a Review Score of 9.6 (9.635) out of 10, based on 30 reviews in the last 2 years. Over all time St Marys Chanterlands Care Home has 48 reviews.

Overall Experience

  • 37
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Review from Angela M (Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience I've found is excellent in all the personnel and management, excellent, and the staff are caring.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Many thanks for taking the time to review our home. It is our privilege to care for you. Your kind words are greatly appreciated and I will, of course, pass them on to the St Mary's family.


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Review from Grame B (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good facilities, highly recommended. Good food, visit my dad and always have my meals provided. Staff; I can't fault the staff and management are excellent.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Many thanks for taking the time to review our home. It is a pleasure to care for your dad. Your kind words are greatly appreciated and I will of course pass them on to the St Mary's family.


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Review from Wendy W (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had reservations regarding St Mary's in the past but I have to say that since it's been under new management I have noticed a vast improvement. I have started to notice changes and even the attitudes the staff seem to have towards residents seem a lot more caring, especially the caring manners
they show residents at mealtimes, which I've sat and listened in earshot. A big improvement.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Dear Wendy, Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. We are delighted that you have recognised the changes that have already been undertaken. Your kind words are greatly appreciated and I will of course pass them on to the St Marys team.


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Review from S B (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers on the floor are very caring and work under challenging circumstances. There are some staff that go above and beyond their remit, sometimes being reprimanded for doing so. As a family, we value the care they give. Activities are getting better. The turnover for staff is a worry, this
isn't good for the residents who build bonds with them. Some training for bedside manner is required for a couple of nurses in particular, we were not happy when they were on shift.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words and constructive comments are greatly appreciated and I will of course pass them on to the St Mary's Nursing Home team.


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Review from Diane R (Sister of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with St Mary's care home. The staff are very friendly and caring and help you with any problems that arise, would recommend this home to others.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Dear Diane, many thanks for taking the time to review our home. It is our pleasure to care for your sister. Your kind words are greatly appreciated and I will of course pass them on to the St Mary's Nursing Home team.


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Review from K D (Wife of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff/management have been helpful and supportive of my husband and myself. Very clean place. My husband has settled well. Food is good, and care given is good.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your husband and are delighted he has settled in so well. Your kind words are greatly appreciated and I will, of course, pass them on to the St Marys Nursing Home family.


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Review from N D (Resident) assisted by family/friend published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff helpful and caring.
Food good, room comfortable.
Friendly environment.
Clean place.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for you. Your kind words are greatly appreciated and I will, of course, pass them on to the St Marys Nursing Home team.


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Review from G G (Son of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When my mother first came into St Mary's in February 2022. The quality of are was very poor, low staff morale and the building was dirty and smelly. The new management team have worked hard to improve all aspects of the care provided. Things are consistently getting better on all fronts. Hopefully,
good standards and working practise will be well established for moving into the new building.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. We are delighted that you have recognised the improvements that have already been made and are continuing. I will, of course, pass on your kind words to the St Mary's Nursing Home team.


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Review from A L (Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfactory.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. It is our pleasure to care for you, and I will, of course, pass on your comments to the St Marys Nursing Home family.


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Review from Charles W (Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is great to be here. The management and staff are so caring. I find it so wonderful to be with such caring people. I can express it's a great pleasure to be here. I regard everyone as my family.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for you. Your kind words are greatly appreciated, and I will, of course, pass them on to the St Marys Nursing Home family.


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Review from R S (Son of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was in this care home for 10 months and had a really bad time! The manager took him on without the relevant equipment and that resulted in him being left in bed for most of his stay until he passed away. The family have been to safeguarding and the CQC as well as taking it to higher management.
Safeguarding have given them 10 recommendations! Staff are leaving all the time. I heard other families are going through the same, all complaining and have told me they too have complained about the home.
More has to be done about this home, the residents are just left, its sad to see. If there was an option for no stars I would have selected that.

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Review from N C (Son of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is not a simple review, given we are only just emerging from a global pandemic. However, I feel that my mother has been well cared for throughout an extended period of lockdown and enforced isolation. On the visits I was allowed, the staff always appeared helpful and courteous. The food always
looks appetising and the facilities clean.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service. We are delighted that you are pleased that Mum has been well cared for. The pleasure has been ours. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and her colleagues at the home.


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Review from Gillian A (Sister of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and warm.
Lovely people.
Caring atmosphere.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Dear Gillian, many thnaks for taking the time to review our home. Your kind words are greatly appreciated, and I will, of course, pass them on to the team at St Mary's.


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Review from Jeanette E (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff members are so caring to the residents and their families. Every day, when visiting our very frail mother, all the care team made us feel very welcome and attentive to our needs (visitors) and our mother. Nothing was too much for the team to deal with. Fully informed all the time with what
care had been given on a daily basis. All questions from family were fully answered and continually told to ask anything that we needed to. Fantastic team.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Dear Jeanette, many thanks for taking the time to review our home. It is our pleasure and privilege to care for your mum. Your kind words and feedback is greatly appreciated, and I will of course ensure that they are passed on to the manager and the team at St Mary's.


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Review from T S (Granddaughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma received excellent care whilst at St Mary's Nursing Home. The staff were all a credit to their employer.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Many thanks for taking the time to review our home.
Caring for loved ones is a privilege. Your kind words are greatly appreciated, and I will make sure that they are passed on to the manager and her team at St Mary's.


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Review from Christina B (Granddaughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was admitted to St Marys for end of life care. He was there only 4 days but honestly, they were the most settled 4 days he must have had in about a month. The staff were amazing always coming in to check on him as well as us and make sure we were okay. The Manager is brilliant and managed
to get my grandad in this home urgently straight from hospital as he was very unwell. I cannot thank her enough! The senior carers did an amazing job making sure my grandad was comfy, keeping up to date with his meds before he was moved to nursing, and got on with the doctors straight away to help with his pain. When he moved to nursing the nurses did an amazing job keeping up to date with his pain meds so he wasn't uncomfortable. Checking in on him all the time and again checking us family members were okay as well. The care staff were amazing and treat my grandad with dignity and respect. I cannot fault St Mary's at all and I am really glad that is where my grandad had his last days.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Please accept our deepest condolences on the loss of your grandad. It was our pleasure to care for him. Your kind words are greatly appreciated and I will of course pass them onto the Manger and the colleagues at St Marys Nursing Home.


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Review from D S (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to this care home with multiple health issues. The staff on the residential and nursing side made my mothers stay comfortable and dealt with all her needs both medically and mentally with care, compassion, and a great understanding that she was an individual.

Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Many thanks for taking the time to review our home. It has been our pleasure to care for your mother. Your kind words are greatly appreciated and I will of course pass them onto the Manager and the colleagues at St Marys Nursing Home.


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Review from Karen B (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family consider ourselves extremely lucky that a bed was available for my mother at St Marys when she suddenly required full nursing support. The care provided to my mum over the last year has shown great skill in pre-empting her physical health needs, which unfortunately are increasing
as well as showing great empathy to my mum's mental health in this extremely stressful period for her. The staff are always cheerful and willing to give information, which has been even more essential due to times of being unable to visit as a result of the Covid situation. The staff have made a real effort to get to know my mum as a person, and in the process, have brought humour into their interactions with my mum, which I know she has very much appreciated and has given her a sense of some normality.

Reply from Anita Lovelock, Manager at St Marys Chanterlands Care Home

Many thanks for your wonderful feedback; this is very much appreciated.


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Review from Janet M (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother resided for 18 months. We, as a family, very happy with her care.
She has dementia, which unfortunately has exacerbated during COVID.
The staff look after her very well. They are very kind and caring.
They have become her family and try to treat her as such.
They go above and beyond.
We
trust them, they all appear kind and caring and have worked hard to maintain their own, and the residents safety, during very testing times.

Reply from Anita Lovelock, Manager at St Marys Chanterlands Care Home

Thank you for your review; this is much appreciated


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Review from A W (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to St Mary's Nursing Home following a hip operation and has remained in there due to her dementia. The grounds are well kept, and her room is small, but throughout the time she has been there, the staff (at all levels and positions) have been wonderful.


They are a great bunch;

fun, helpful and most importantly, they look after her extremely well.


I've not been able to visit her inside since the start of the Covid, but the team have bent over backwards to enable me and my daughter to use their iPad, phone and mobiles to allow us to do calls/FaceTime call with her.
I have seen the team make a huge effort on special occasions (Birthday/Easter/Christmas), and I'm sure my mother feels like they are friends and family to her, and that's heartwarming.


Although her memory is poor, I know the team are doing their best to keep the residents occupied with various activities, and I feel reassured that she is comfortable and safe. I think they do a fantastic job.


Reply from Katie Daysley, Manager at St Marys Chanterlands Care Home

Many thanks for your review; this is very much appreciated.


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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for St Marys Chanterlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for St Marys Chanterlands Care Home is calculated as follows: ( (261 Excellents x 5) + (64 Goods x 4) + (27 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 356 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Marys Chanterlands Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Small Care Home Groups 2023

Recipient: The St Mary's Group

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (1)

Jayne

Jayne Boothby

Job Title: Home Manager

Joined: 2022

Jayne Boothby is the proud Home Manager of St Mary’s Nursing Home.


After Caring for her Grandfather Jayne decided that this was the career for her and has stayed for over 30yrs.


Starting her career in nursing, Jayne was later been Clinical Nurse Manager at a Hull Nursing Home and is vastly experienced in operating homes similar to St Mary’s.


This experience enables Jayne to have good working relationships with healthcare professionals in the area. An important fact when dealing with new residents is that these relationships ensure a frictionless move from home or hospital into St Mary’s Nursing Home.


Jayne is a natural caregiver, this is apparent when you first walk into St Mary’s Nursing Home. This friendliness is reflected in the care team, all of whom are warm and helpful, easing the transition into a care setting for all new residents.


Outside of work Jayne is a keen Angler and supports the “Hull Fishing Heritage Centre “of which husband Jerry is chairman.


The Centre provides people with information, artefacts, and resources to help them understand the role of fishing in Hull’s heritage and identity.