Saltshouse Haven Care Home

71 Saltshouse Road, Hull HU8 9EH
Submit a Review
9.3 79 Reviews
  • Saltshouse Haven Care Home, Hull
At Saltshouse Haven, an extensively trained team of staff provide residential care, including care for adults diagnosed with dementia. Packages available include respite, convalescence and palliative provision.

This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory is great for unwinding.

Meals can be taken in the dining room or in the privacy of residents’ own rooms, with mid-morning and afternoon treats also available, and personal tastes accounted for.

Many hobbies have been embraced by residents, individually and as a group, with film screenings and musical afternoons proving popular and monthly events that include a ‘Best of British’ celebration.

Show Saltshouse Haven Care Home on the Map

Care Provided by Saltshouse Haven Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Lyons (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Saltshouse Haven Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £990
    • Self-Funded Residential Dementia Care from £1,056
    • RESPITE Self-Funded Residential Care from £990
    • RESPITE Self-Funded Residential Dementia Care from £1,056

  • (These prices are only a guideline, please contact Saltshouse Haven to find out the exact price for your requirements.)
  • (these prices are only a guideline, please contact Saltshouse Haven Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room

Saltshouse Haven Care Home Reviews (79)

Total of 79, showing 1-20
9.3

Saltshouse Haven Care Home has a Review Score of 9.3 (9.307) out of 10, based on 24 reviews in the last 2 years. Over all time Saltshouse Haven Care Home has 79 reviews.

Overall Experience

  • 53
  • 21
  • 3
  • 2
  • 0

Date Published

79
12
18
24
55

Review from W M (Stepdaughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Saltshouse Haven care home, as the staff is frendly, communicate with famly members, are very good with the residents. Activity Person is very friendly and communicates with family. The care is very outstanding, Mealtimes are very good, always omething for residents to do. It reminds
me of when I used to work at a care home.

Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

Thank you so much for your kind comments and ratings. Donna and her team at the home will be so pleased to know that you feel that the care is 'outstanding'. What wonderful praise. Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at the home for over 5 years and he was very happy there. The staff are very dedicated and provided my father with excellent care, especially in the last couple of months of his life. The care he received in his last few months was excellent and they made sure he was comfortable and had
his dignity. I could not have wished for better care.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for the heartfelt review of Salthouse Haven. The team will be delighted to hear your warms words of recognition for their hard work. We are saddened by the passing of your father and offer our deepest condolences to you and your loved ones. We are so touched that we could be part of his life and that he was content in his time with us. Please do not hesitate to visit us, you are always welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very approachable and always keep us informed of any problems. All staff are very pleasant with us and have a good relationship with our Mum.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to let us know how we are doing. We appreciate your warm words of recognition for the team, they will be thrilled to hear this. Have a lovely day and please let us know if there is anything further we can do for you and your Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care Mum receives in Coniston House is very good, she gets very personal care catered to her own needs. Her room is her own space and I am allowed to visit her in her room and personalise it as she wishes, I bring the dogs to visit her as she wishes and take her out for meals and home visits. The
home have an excellent entertainment worker who works hard to try and keep all the residents entertained and takes them out for visits if possible. Complaints (although few) are always dealt with quickly and with care.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven. We appreciate your honest feedback and will be sure to take this into consideration. We are thrilled we can provide the high level of care your mum deserves. We believe our homes are our residents homes and are glad your mum is settled with us and is able to personalise her room as she wishes. The team will be delighted to hear your warm words of recognition. Thank you again for your review, have a wonderful day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home a very pleasant and relaxing place to reside. If I have any problems the staff are more than willing to help.
The best part of the residence is the wonderful facilities organised which I think relaxes a lot of residents who as I did could sulk in their rooms and without these excellent
facilities, the home would not be half as pleasant so a massive thank you is to all the staff, particularly the facilities organisers.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. We are so thrilled you are enjoying your time with us. The team will be delighted to hear your warm words of recognition. Thank you for your review, have a lovely day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M O (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has now been here since July 2024. He is very settled thanks to the care and support of all the staff. The activities they provide are excellent and ensure all residents are involved. Christmas celebrations have been excellent. Thank you.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

We appreciate you taking the time to review Saltshouse Haven so highly. Thank you for your warm words of recognition for the team that work so hard to make each resident as comfortable, safe and supported as possible. Have a wonderful day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P A (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seems my Mother is settling down nicely. The staff are all friendly and helpful and understand her needs and personality at her worst moments. At the moment I am happy that she is here.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review us at Salthouse. We are pleased to hear you are happy with the care we can provide your mother. Have a lovely day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N O (Son-in-law of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really caring and attentive, always happy.
The rooms and surrounds are all clean and tidy.
The food always looks nice, with good portions.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. We are thrilled you are happy with our high standard of care. Our team will be delighted to hear the warm words of recognition. Have a wonderful day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue H (Daughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I would like to thank all the staff on Preston Lodge for looking after my mam. You all do an amazing job. Can't fault anyone. I'm not happy with all the staff you are changing. The lady who runs Preston Lodge is an amazing person, goes up and beyond to help all the residents. I'm just hoping my mam
does get all the help she needs, as she loves all the carers that are there now, as she has got used to them, this is through bad management that is happening.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven, specifically the Preston Lodge unit. We are thrilled to hear you are happy with the interaction, and high level of care our staff are able to provide your mum. We appreciate your honest feedback and are grateful for your comments, if there is anything you would like to discuss this further please do not hesitate to contact us on 01482 706 636. Thank you again and have a lovely day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham C (Son of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful, they treat the residents like their own family. Very pleased.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for leaving us such a lovely review. Each on of our residents and their family members really do become part of our family here at Saltshouse Haven. We are thrilled to have you and are so thankful for the appreciation you have shown through leaving us this wonderful review. Thank you and have a lovely day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robertas O (Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extraordinary place and remarkable staff.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. We appreciate your feedback and are thrilled you are so happy with the high standard of care we provide to our residents. Thank you again and have a lovely day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and have good banter with the residents. There is a good activities team who always engage with residents and take them out whenever they can. We are very happy with the care being given.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for leaving us such a wonderful review. We appreciate all feedback and are thrilled to hear you are happy with the service we provide. Thank you for sharing your warm words about our team, I will be sure to share this with them. Have a lovely day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P P (Nephew of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-managed care home offering professional, friendly and efficient care for its residents.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven. We appreciate all feedback for our service. We strive to offer the highest standard of care for our residents and are always open to suggestions on how we can improve. Have a lovely day. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J O (Wife of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff and helpful. They know how to handle residents when they are difficult and can distract them. Nothing is too much for the staff which is appreciated.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to leave a great review of Saltshouse Haven. We appreciate your feedback. Have a lovely day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all wonderful, very caring. Nothing is too much trouble.
Always keep us informed of Mum's progress or illness by phone or verbal messages. They all deserve a massive pat on the back.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for leaving us such a fantastic review of Saltshouse Haven. We appreciate your feedback and wish you a lovely day. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Wife of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff was very helpful. They did their best to look after my husband even when short-staffed. When he was dying they were very good, with no complaints about his care and they were very good to my family and me as well. I wish to thank them all.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you so much for leaving Salthouse Haven a review. We are so happy we could provide your husband with the care and comfort he deserved. I will be sure to relay your kind words to the team. Have a wonderful day. Thank You.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny C (Daughter-in-law of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saltshouse Haven is an outstanding care home. The staff are so caring and the residents want for nothing. We enjoy the way they interact with us during visits, great value for money.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to rate Saltshouse Haven so highly. Have a wonderful day. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J N (Son of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff - day and night. It took Mum a few months to settle in, working out each other's ways but now she loves it and is going to start mixing in the lounge. Thank you everyone.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. We appreciate your feedback and will be sure to pass on your lovely words to the team. Have a lovely day, thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra P (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very well cared for by the fabulous team. The grounds are really well maintained and the housekeeping staff also do a terrific job. The team in the laundry are efficient and friendly. The activities team work hard to keep everyone engaged. The carers do a wonderful job, despite the challenging
nature of their work. It's a relief to know our mum is safe.

Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for you wonderful review for Saltshouse Haven. I will share your wonderful comments with all the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara O (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam's birthday was on the 5th of August. I would like to say thank you for making it brilliant. We really do appreciate all that you do for her and couldn't wish for her to be in a better place. She has settled in really well and that's all down to the lovely carers. She can be her cheeky self and
loves it when you are cheeky back to her. That's the Mam I know and love but hadn't seen for ages before she came to you. You can all take credit for that because you brought her back out of herself. Thank you all from the bottom of my heart.

Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to submit a review. It is lovely to hear how well your mum has settled into the home thanks to all the wonderful team. I will share your kind comments with all the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.307)

Overview of Review Score

The Review Score of 9.3 (9.307) out of 10 for Saltshouse Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.540 for Saltshouse Haven Care Home is calculated as follows: ( (181 Excellents x 5) + (79 Goods x 4) + (24 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.54

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.767 Points relating to the number of positive Reviews for Saltshouse Haven Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 23 Positive Reviews ÷ 30 = 0.767

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Donna

Donna Lyons

Job Title: Registered Manager

Donna has over 40 years of experience in the health and social care sector. Initially, she trained as a nurse, then became a midwife, working in the NHS for over 20 years.


She then joined the private sector, working for care home providers in various positions, caring for and supporting elderly and frail residents, many living with dementia.


Donna has a wealth of knowledge and experience in the care sector and has made significant improvements at Salthouse Haven during her time, including raising the standards of care and support for residents.


Frequently Asked Questions about Saltshouse Haven Care Home

What types of Care is Saltshouse Haven Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Saltshouse Haven Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Saltshouse Haven Care Home have?

There are 150 Single Rooms.

What are the Facilities & Services at Saltshouse Haven Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Saltshouse Haven Care Home to the centre of Hull?

3.5 mile(s) as the crow flies, distance by road may be significantly further.