Review from G M (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience

Mum settled well, has a homely environment. Carers are friendly, approachable and appear to meet the needs of the residents well.

Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to submit a review. It is lovely to hear that your mum has settled into the home and is enjoying the homely environment. I will share your comments with all the team.

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Review from G B (Niece of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience

Very pleasant surroundings, friendly, caring staff. Sometimes seemed a shortage of staff, and didn't have time to answer your queries, and always seemed to be in a hurry, but overall, a lovely place and the staff did care, even down to the cleaners. Only thing I would like to add is too much mobile

phone use!

Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to submit a review for Saltshouse Haven. It is nice to hear how happy you were overall with the surroundings and caring staff. We use an electronic care system to record and monitor the care records of all our residents; these handheld devices look like mobile phones, which enables the team to spend more quality time with residents rather than completing paperwork in an office. We would like to reassure you that the home is always staffed in line with the number of residents and taking into account the specific care needs of residents. We are sorry that you felt the team didn't have time to answer your queries; our home manager operates an open-door policy and is always happy to reassure you about any concerns you may have.

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Review from Julie W (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

The staff on Preston Lodge went above and beyond to care for my dad. They always treated him with dignity and outstanding care, and even when challenging, they always showed care and support to myself in difficult times. There are not enough words to praise everyone.

Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to complete and submit a review. It is wonderful to hear how well cared for your dad was at Saltshouse Haven and the outstanding care provided by all the team. I will share your lovely comments with all the team.

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Review from Amy T (Friend of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience

From the moment my grandad arrived, I couldn’t believe how lovely and welcoming they were, which was the same throughout his full stay. The care they provided wasn’t like it was just their jobs, but they had a genuine interest in the wellbeing of the residents; the care and respect shown to my grandad

and also his family will never be forgotten. My mum mentioned how the staff wasn’t just staff but family in the end and was there not just for my grandad but my mum, who spent many hours by his side. When my grandad arrived, he came from another care home, which admitted in the end that they couldn’t provide for his needs, but from the state; he was in on arrival, and how they helped him get back on his feet was amazing. It honestly felt that they couldn’t do anything else for him, never giving up on making sure he had the best care possible. The activities/live music was just lovely to see, which you could see/hear. Honestly couldn’t thank all the team at the care home enough. Thank you!

Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your wonderful review of Saltshouse Haven. It is always lovely to receive such positive feedback about the home and the loving care and support provided by all the team. I will share your comments with all the team.

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Review from Sheila R (Sister of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience

My brother came to live in Salthouse Haven in November 2022 he has really thrived since coming here. He is very well looked after and the staff are excellent. I have no problems whatsoever. My brother has lived in care homes for about 23 years and has had 3 care homes since September 2022, others have

not met his needs but Salthouse Haven has.

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Review from P S (Son of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience

My mother was reluctant to go to a care home. After a few days, she realised everything she couldn't do anymore was done for her with love and care. We, as a family, found all the staff, both day and night. Excellent, loving and caring does not really put into words how she and we felt. A big thank

you.

Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

It is always difficult for families and their loved ones when they take the difficult decision about moving into a care home, but many families, like yourself, are pleasantly surprised at the love and care provided in care homes. Thank you for taking the time to share your postive experience, which will help other families looking for care homes in the future.

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Review from Angela W (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience

Mum is very happy here at Saltshouse Haven. My sister, brother and I are very happy with the care and help Mum gets. All the staff are very caring and helpful. We are looking forward to Mum's room being refurbished. A great comfort to us knowing Mum is so happy and well cared for. Thank you.

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Review from D S (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience

Staff take very good care of my dad. They are really friendly; they make sure he gets plenty of hot drinks. I can't fault the staff; they are fantastic. The food is really good.

Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to submit a review. It is lovely to hear how well cared for your dad is at Saltshouse Haven. I will share your comments with all the team.

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Review from Roger C (Husband of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience

My wife was offered a placement at Coniston Lodge within Saltshouse Haven from 1st October 2022 up to the present, and in this short time of being in the care of all the Coniston team, I cannot praise them high enough. The love, care, attention and respect my wife has been shown is wonderfully comforting.

The full team are very keen to engage with my wife and learn and develop their skill set by engaging in conversation with regional specialists with future training being organised regarding my wife's illness to ensure they have the knowledge they need to understand some of my wife's presentations and characteristics, which is starting to bring out her beautiful personality, so she feels comfortable and welcomed into the Coniston caring team. Each and every one of the staff in here, I have the utmost respect for.

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Review from Tina H (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience

Your care of Mum in her four years living there was exemplary. Your care coordinator did so much for her and to keep her and the other occupants occupied. The home was always lovely and clean. The food was always presented lovely with ample to go around. All the carers and senior staff showed so much

care for our mum and always kept us informed as to her welfare, even in her last few days of her life. Nothing was too much trouble for them. Very understandable, caring, compassionate staff who made family members/visitors feel so welcome.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your lovely review. It is lovely to hear how well cared for your mum was in the home by our caring and compassionate team, including activity coordinators, carers and chefs. The home prides itself on being friendly and welcoming. I will share your kind comments with the team.

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Review from Katie C (Granddaughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience

Coniston Bungalow took amazing care of my grandma in her final weeks. She actually recovered under their care and enjoyed her 86th birthday (which we didn't think she would make). In her final hours, the team were so attentive and caring - she looked comfortable and peaceful. The team worked with us

as a family to ensure the best care from beginning to end, and we cannot thank them enough.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your kind review. It is lovely to hear how well your grandma was cared for during her time at Saltshouse Haven, particularly in her final hours. I will share your comments with all the team.

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Review from Ian B (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience

I would like to say a massive thank you to the staff at Seaton Lodge for making the process of moving my mum from her home of over 50 years into their care bearable.
We were unsure of how she might react to the change, but the staff were so helpful throughout the process that nothing seems to be too

much trouble.
My sisters and I went through so many emotions, coming to terms with taking this step, we are now sure she is in the right place for this time in her life, and this is mainly due to the staff at Seaton Lodge.
After 2-3 days, Mum seems to be settling well into the Lodge life.
Let's hope she continues to enjoy her new home.
Thanks again.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your lovely review. It is wonderful to hear how well your mum has settled into her new home, thanks to the caring team, giving you and all the family peace of mind. We will share your comments with all the team.

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Review from Martin C (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

The care my mum has received since moving to Coniston House in January 2022 has been excellent. The staff have all been so kind, helpful, friendly and supportive to both my mum and all our visiting family members. To know my mum is safe, comfortable and well cared for by such good staff is great.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your kind review. It is wonderful to receive such lovely feedback about the home and how well the team care for your mum. I will share your comments with all the team.

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Review from Gary S (Son of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the staff in Coniston Lodge, where my father resides. He is very happy there and gets on with all the staff. Rooms are kept clean. If there are any problems, I am informed straight away (ie), when having Covid jabs. Staff were very thorough when Covid was bad, making sure

lateral tests were done.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your lovely review. It is wonderful to hear how happy your father is in the home and the great praise you have for the staff. I will share your comments with the team.

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Review from Victoria B (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident of Coniston since September 2019. She is cared for with such kindness, decency and with respect and dignity. I know she is completely safe - and I know she feels safe and that she feels she is at home. The staff are always very responsive and very aware of her needs, and I

know I can trust them to always do the right thing. It means so much to us as a family. I'm very happy to talk to anyone further!

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your kind review. It is lovely to hear how well cared for your mum is and how 'at home' she feels. I will share your lovely comments with all the team.

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Review from Phillip M (Son of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

My mum moved into Coniston Lodge at Saltshouse Haven Care Home in October 2021. She has settled in well and gets along with everybody. I'm really happy with the quality of care she receives, and all the staff treat her with respect and dignity. I make regular visits to see my mum and always find the

home in a clean tidy condition. All of the staff are friendly and approachable and go out of their way to make Mum feel like part of the family. The staff always keep me informed regarding my mum's health/condition, which gives me peace of mind knowing she's being cared for in a good safe and happy environment.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your lovely review. It is lovely to hear how well your mum has settled in and how at home she feels, giving you peace of mind. I will share your lovely comments with the team.

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Review from Anita D (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience

My mum was transferred to Saltshouse after the home she was in very sadly closed. Her room was always grubby, she was regularly dressed in other people's clothes, including underwear, even though she had plenty of clean ones of her own, not kept informed properly, and felt only told what I wanted to

hear. Food not appetising, incontinence pads not kept either within her room or toilets so having to ask for one which resulted in 99% chance of soiling. Asking questions about the standard of care was like talking to a brick wall. My mum was regularly crying she had never been so unhappy, which is not my mum. Fortunately, in May 2022 I finally managed to get her moved to a much better care home. From my experience, I could not recommend Saltshouse and Coniston Lodge in particular.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

We are really surprised about the contents in your review, which conflicts with all the positive feedback we receive about the home. Your mum always seemed happy in the home and her nurse and social worker were delighted at how much she improved and gained weight in our care. We have an open-door policy and would have happily discussed your concerns if you had raised them with us.

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Review from Martin B (Son of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience

Our mother was a resident in Meaux Lodge for 4-months before she died suddenly in March. I want to thank every single person who cared for our mum; the admin team who arranged her prompt admission, the nursing staff and cleaners who were so kind and caring; she said they were all lovely and she wanted

for nothing. Even the estate's guy; he PAT tested her TV the day we arrived so she could watch her TV as she was initially isolated, that made so much difference to her settling in and to us knowing she wasn't sat in her room without a TV; it was an emotional day for us that day too. She had been ill on and off all of her life, but while she was here, she had never had such long spells being illness free; we thank you so much for that. I would strongly recommend this care home.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to complete a review at this difficult time. It is lovely to receive such wonderful comments about the home and hear how happy and content your mum was during her time with us.

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Review from Susan S (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience

The staff on Preston Lodge are always helpful and keep us informed on what is going on and how my mum is coping with things as I know she can be difficult at times, more with me than the staff that care for her.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Thank you very much for sharing your lovely experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from Margaret M (Niece of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience

I would just like to say how wonderful the staff were. They showed respect and gave endless care and love. The level of attention to medical care was better than the hospital. We were always kept up to date and regularly got full rundowns of her health and dementia, so when we saw her, we knew what

was going on. We don’t know what else to say, except they became her family and ours, and we will miss them, but we know my relative had the best time in their caring hands; thank you.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Dear Margaret, Thank you so much for your pleasant review. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Saltshouse Haven Care Home. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.

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Saltshouse Haven Care Home

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