Saltshouse Haven Care Home

71 Saltshouse Road, Hull HU8 9EH
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9.3 79 Reviews
  • Saltshouse Haven Care Home, Hull
At Saltshouse Haven, an extensively trained team of staff provide residential care, including care for adults diagnosed with dementia. Packages available include respite, convalescence and palliative provision.

This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory is great for unwinding.

Meals can be taken in the dining room or in the privacy of residents’ own rooms, with mid-morning and afternoon treats also available, and personal tastes accounted for.

Many hobbies have been embraced by residents, individually and as a group, with film screenings and musical afternoons proving popular and monthly events that include a ‘Best of British’ celebration.

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Care Provided by Saltshouse Haven Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Lyons (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Saltshouse Haven Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £990
    • Self-Funded Residential Dementia Care from £1,056
    • RESPITE Self-Funded Residential Care from £990
    • RESPITE Self-Funded Residential Dementia Care from £1,056

  • (These prices are only a guideline, please contact Saltshouse Haven to find out the exact price for your requirements.)
  • (these prices are only a guideline, please contact Saltshouse Haven Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room

Saltshouse Haven Care Home Reviews (79)

Total of 79, showing 61-79
9.3

Saltshouse Haven Care Home has a Review Score of 9.3 (9.307) out of 10, based on 24 reviews in the last 2 years. Over all time Saltshouse Haven Care Home has 79 reviews.

Overall Experience

  • 53
  • 21
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  • 0

Date Published

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Review from E G (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident in the dementia unit for 17 months. During this time we witnessed and dedication, compassion, caring, friendly manner the staff showed to each resident. My Mum was very happy during her stay. It is a place with high standards of cleanliness. I couldn't have wished for a better
home to take care of my Mum. The staff work extremely hard and are so kind and patient. They gave our family support at the end of Mum's life, making a traumatic time easier.

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Review from J B (Wife of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On arrival at Saltshouse Haven, we were welcomed very warmly. Management and staff were extremely helpful. Nothing too much trouble. Clients look very happy and clean.

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Review from Sue R (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident Meaux House and all the time she was there the staff couldn't have been more helpful. They were always polite and willing to explain/answer any questions or queries we had. We always found my mum clean and tidy and in good health, she enjoyed chatting with other residents and made
a couple of close friends. From my mum leaving the hospital not eating or speaking she left Salthouse Haven eating 3 meals a day and speech improved. We would certainly recommend Salthouse Haven to family and friends.

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Review from S S (Granddaughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, clean, bright place.
Welcoming staff, happy to chat/help.
Lovely large, comfortable rooms.

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Review from Glenn M (Son of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at the home, she has settled very quickly and come on leaps and bounds.
She has been looked after extremely well.
She is kept clean, changed regularly and fed very well.
I have found the staff to be very helpful, friendly, supportive and professional.
I am very happy that
my mum is here.

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Review from Margaret M (Wife of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a wife, I am very happy with everything.


My husband is very well looked after.


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Review from Michaela H (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam went in to Salthouse Haven in Bilton House in January 2018. The care my mam received was excellent. The staff were amazing. Sadly my mam ended up on palliative care and passed away in Salthouse Haven but the staff made her as comfortable as possible and I thank them.

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Review from M P (Wife of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family always found the staff pleasant and helpful. The whole building was always clean and tidy. The food was always nice. We had no complaints whatsoever about the staff or the place.

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Review from Pam C (Niece of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both the admin team and the care team were extremely helpful and caring from before my aunt took up residence. This friendly care continued until after my aunt sadly passed away. Very homely environment. Staff that really care.

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Review from Norman J W (Husband of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When Bilton Lodge is fully staffed I.e. Four staff and a senior, it runs quite well with no problems. Occasionally one staff member is sent to replace absent staff on other lodges. When this happens the lounge area can be left unattended for 5 to 15 minutes, this can cause stress to patients in wheelchairs
or seated who cannot move away from an occasionally disruptive patient.

Reply from Clare Sheehan, Careline Advisor at Saltshouse Haven Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. The happiness and well-being of all our Residents are of paramount importance to us. Unfortunately, staff will call in ill occasionally at short notice which does not give the home adequate time to arrange for immediate cover. When this occurs we will look to utilise our existing staff in the home and use their skill mix accordingly to support all lodges whilst we seek cover. I appreciate this is not ideal but it does work well for immediate support until covering staff can come into the home.


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Review from Anthony D (Brother of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy here. She enjoys the food and the staff are really kind.

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Review from G K (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very pleased.

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Review from S M (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been in a few days, but so far we are pleased with the service. Staff are friendly and approachable.

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Review from J N (Granddaughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family cannot thank the care home enough for the support they have given us since my grandad came into Saltshouse Haven. The care my grandad has received has been amazing. Thank you to all staff and especially on Meaux Lodge.

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Review from Keith S (Son of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my dad's time at Saltshouse Haven, he was given the utmost care and attention. All the staff were very kind and wonderful. During his final moments, I found the girls to be utterly compassionate and sympathetic to the situation. I can't praise them enough.
Thank you for all your hard work.

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Review from Josephine G (Daughter-in-law of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Saltshouse Haven Care Home is the best home we've encountered. Unfortunately, we've had experience of homes that fall well below standard. We liked the way the home was divided into lodges making small communities rather than having one huge lounge for everyone. The gardens make it a lovely setting.
The home is clean and fairly fresh, which is hard to achieve when dealing with the elderly and disabled.
Nurses were compassionate and staff were trying their best to look after everyone. Food was appetising. Staff from management to carers were always busy, no one lounging about like in some homes.

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Review from C C (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using this service for the last two years. At first, we were unsure of the care as some of the staff were a bit off hand and made us feel uncomfortable asking questions. Then, my Mum was moved and it was a completely different atmosphere. The staff were very caring and made us feel at home
and you could ask any questions. If there were any concerns someone would always ring us. Lots of activities and fun days which we were willing to help with. We lost our Mum in November but all the staff were wonderful to the very end. Thank you all.

Reply from Clare Sheehan, Care Advisor at Saltshouse Haven Care Home

Thank you for your review. We are thankful that your Mum eventually settled into Saltshouse Haven and was made to feel at home along with all the family.


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Review from M R (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always polite and helpful.

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Review from David J (Relative of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the carers, lodge manager and housekeepers enough. My friend moved in last year after a very severe stroke. She is cared for with kindness and dignity.
This is a very busy care home but nothing is too much trouble for the staff. Thank you all.

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Current Review Score: 9.3 (9.307)

Overview of Review Score

The Review Score of 9.3 (9.307) out of 10 for Saltshouse Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.540 for Saltshouse Haven Care Home is calculated as follows: ( (181 Excellents x 5) + (79 Goods x 4) + (24 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.54

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.767 Points relating to the number of positive Reviews for Saltshouse Haven Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 23 Positive Reviews ÷ 30 = 0.767

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Donna

Donna Lyons

Job Title: Registered Manager

Donna has over 40 years of experience in the health and social care sector. Initially, she trained as a nurse, then became a midwife, working in the NHS for over 20 years.


She then joined the private sector, working for care home providers in various positions, caring for and supporting elderly and frail residents, many living with dementia.


Donna has a wealth of knowledge and experience in the care sector and has made significant improvements at Salthouse Haven during her time, including raising the standards of care and support for residents.