(These prices are only a guideline, please contact Saltshouse Haven to find out the exact price for your requirements.)
Saltshouse Haven Care Home has a Review Score of 9.3 (9.297) out of 10, based on 24 reviews in the last 2 years. Over all time Saltshouse Haven Care Home has 81 reviews.
Review from David J (Relative of Resident) published on 13 February 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.3 (9.297) out of 10 for Saltshouse Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.530 for Saltshouse Haven Care Home is calculated as follows: ( (178 Excellents x 5) + (82 Goods x 4) + (24 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.53
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.767 Points relating to the number of positive Reviews for Saltshouse Haven Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 23 Positive Reviews ÷ 30 = 0.767
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jul 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Donna has over 40 years of experience in the health and social care sector. Initially, she trained as a nurse, then became a midwife, working in the NHS for over 20 years.
She then joined the private sector, working for care home providers in various positions, caring for and supporting elderly and frail residents, many living with dementia.
Donna has a wealth of knowledge and experience in the care sector and has made significant improvements at Salthouse Haven during her time, including raising the standards of care and support for residents.
