West Park Care Home

1/5 Selby Street, West Park, Hull HU3 3PB
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8.3 13 Reviews
  • West Park Care Home, Hull
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Care Provided by West Park Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Leeanne Larkins (Home Manager)
  • Admission Criteria
    • Same day assessment & same day admissions available
    • Ages 50+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is welcomed anytime during the day and early evening , ask you to avoid meal times if possible.


  • Parking

  • Parking available on site


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West Park Care Home Reviews (13)

8.3

West Park Care Home has a Review Score of 8.3 (8.332) out of 10, based on 2 reviews in the last 2 years. Over all time West Park Care Home has 13 reviews.

Overall Experience

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  • 3
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Date Published

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11

Review from T F (Respite Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent 4 weeks at West Park having to have respite care. I cannot praise the staff highly enough for their excellent care of me. Bright, clean and sunny room it was like a home from home. Staff very friendly and always helpful. Resident room 60.

Reply from Leeanne Larkins, Manager at West Park Care Home

Thank you for taking the time to write this review. We wish you well with your recovery, and all the very best to you for the future.


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Review from Sarah H (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for just over 2 years now, from the moment she arrived she has been treated with so much respect, dignity and compassion, sadly my mum passed away, but that wasn't the end of her care, she was looked after right up until she left the home. I have never seen such compassion
and respect. This home is truly amazing every single staff member goes above and beyond their role, what an amazing team. Thank you everyone for the love and respect you not only showed my mum but also my dad and my family.

Reply from Leeanne Larkins, Manager at West Park Care Home

Thank you for taking the time to write this review, your mum will be truly missed. Team West Park Care Home


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Review from Michelle (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home highly enough. Mum going into a care home was an absolute last resort and ultimately the decision made by the hospital. West Park felt right straight away and our instincts have proved correct. The management and staff cannot do enough for mum and we cannot thank them
enough. We know that she is safe, happy and healthy. From her going into the home in January 2020 to now she has progressed so much and this is down to their care and attention. Every single staff member is an asset and in such a short amount of time feel like an extended family to both mum and my sister and I. The surroundings are bright and cheerful and it always has an uplifting feeling when we go in which was definitely not the case with some of the places we visited. The restrictions with Covid have been difficult but they have done their very best to ensure that we are kept informed and we have regular video calls. Very happy.

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Review from Terry J (Son of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just over six years, and passed away on the 27th December 2019, aged 96 years old. In the latter years, she suffered from severe dementia. During the six years, the entire staff looked after her with love and devotion. They always treated her with dignity and the dedication
they all showed was first class. I was kept fully informed of all aspects of her care and felt I was a part of the family of West Park Care Home.
In the latter years the home, under the supervision of the manager has been transformed into a modern efficient care home yet still retaining the warm homely friendly atmosphere that impressed me from day one. There is always a choice of good food and nothing is too much trouble for all the girls.
I know as the only one left since my father died thirty years ago, without the manager and her team over the last six years I would not have had a life.
To summarize, I can not recommend the care highly enough from these dedicated young people.

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Review from Carol H (Daughter-in-law of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and caring home. Value for money. Staff always involving residents to help with simple tasks to remind them of things.

Reply from Leeanne Larkins, Manager at West Park Care Home

Thank you for your kind words.
The manager and all the team.


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Review from Amanda M (Daughter of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used West Park Care Home for respite for my mum for the past 2 years and I would not consider taking her anywhere else. The first time I used a care home for respite was a terrible experience, so I was very worried about using this service again. Then a friend of mine told me about West Park,
I was still unsure but as any full-time carer knows, you do need a break from your caring role from time to time. The first visit to West Park with my mum, to be assessed, made me feel at ease as the manager was so friendly, not only to me but to my mum too, who suffers from vascular dementia, I could tell straight away my mum liked her. The decor of the home is basic but that means nothing to me as the first care home I used was quite smart but the care was poor in my mum's case. West Park have adequate and extremely caring and friendly staff. My mum has just spent 3 weeks in West Park, as we have just had a wet room built for her. When I visit it's like home from home.

Reply from Leeanne Larkins, Manager at West Park Care Home

Thank you for your kind words. We are pleased that you have chosen West Park Care Home for respite care. We look forward to seeing you both again.
Best wishes from all the staff at West Park Care Home.


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Review from Dean M (Grandson of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddad stayed here and called it home. Staff was very welcoming if you needed to know anything, very informative. Would use this place again.

Reply from Leeanne Larkins, Manager at West Park Care Home

Thank you for your kind words. We are pleased your granddad thought of West Park Care Home as his home.


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Review from Barbara B (Niece of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was resident at West Park for almost two years. He received excellent care during this time and was treated as an individual with dignity and kindness. Various members of the family visited and were all equally pleased.
When my mother and I became unable to travel we were able to have peace
of mind knowing that my uncle was being so well looked after right up to the end of his life. We cannot thank the manager and staff enough for their dedication.

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Review from Nicola S (Great-Niece of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was at West Park for 5 days before he sadly passed away. Although, only there for a short time, he was well cared for, comfortable and treated respectfully. During my visits, I always found the staff to be very friendly, helpful and informative.

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Review from Donna F (Wife of Resident) published on 26 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here a couple of times now for respite. He's loved it and made friends with all the residents and staff. The staff are all so helpful and friendly and I would recommend this home to everyone.

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Review from J H (Regular Volunteer) published on 11 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant residential and nursing home in Kingston Upon Hull; The home is very clean with lovely, friendly approachable staff and management team.
The residents seem extremely happy and well cared for in their home.
The homemade food provided to residents looks gorgeous, with a varied and nutritious
menu to suit all tastes and requirements.
After visiting on a few occasions over the last few weeks, I have noticed massive improvements being made to accommodate people living with dementia and the team creating a real nostalgic atmosphere for the elderly residents; including a memory corner and highlight such things as Hulls fishing history and the "good old days" of the local community which is creating a real talking point between carers, residents and their families.

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Review from Georgina W (Daughter of Resident) published on 25 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived here for fifteen years and always felt happy and safe during that time. It is such a friendly environment and the staff are always caring and compassionate. She is kept clean and well fed and her weight monitored when necessary. If ever she is ill I feel confident that the staff
will not hesitate to call the doctor. There is a lovely homely sitting room with a dining area, where regular activities take place for those who wish to participate. The whole place is constantly kept in a clean and well maintained state and all the bedrooms are bright and airy. Nothing is too much trouble for the staff. As my mother's needs have changed over the years they have adapted her care wonderfully well, whilst also keeping me regularly informed about everything. Some of the staff have worked there long term too, which is nice because it helps the residents to have continuity and build trust. I can therefore highly recommend West Park Nursing home.

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Review from Angie C (Daughter of Resident) published on 4 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short illness in hospital the doctors said my mother needed twenty four hour care . We reluctantly agreed for her to go into West Park Nursing Home for two weeks respite. This was a very difficult time for us as a family however we knew it was impossible to give her twenty four hour care to
the standard she deserved. She is now staying at West Park and we know that she is safe and well looked after. The care that she receives is excellent, the staff are very respectful they all go out of their way to make everyone welcome. They treat all the residents as individuals. The meals are excellent and offer a lot of choice, plenty of snacks if required. Activities are provided for those who want to join in. My mother has Dementia and the staff are very caring and understanding. A massive thank you to all the staff.

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Current Review Score: 8.3 (8.332)

Overview of Review Score

The Review Score of 8.3 (8.332) out of 10 for West Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for West Park Care Home is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) ) ÷ 23 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.375 Points relating to the number of positive Reviews for West Park Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 2 Positive Reviews ÷ 8 = 0.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about West Park Care Home

What types of Care is West Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does West Park Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does West Park Care Home have?

There are 32 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at West Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Park Care Home to the centre of Hull?

1.0 mile(s) as the crow flies, distance by road may be significantly further.