Ashlea Court

Church Lane, Waltham, Grimsby DN37 0ES
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9.5 49 Reviews
  • Ashlea Court, Grimsby
Ashlea Court is situated on Church Lane in the heart of Waltham Village, All Saints Church situated just down the lane provides residents with a monthly religious service within the home along with communion, if residents wish to partake.

There are well established links with the community and many events are held at the home that local people get involved with. The range of activities available includes quiz nights, pamper sessions, gardening, baking, aerobic exercise, trips to the pub, walks around the village, card games, dominoes and many more.

Residents are encouraged to be as independent and active as they are able to be and to retain interests and hobbies. Ashlea Court is open to suggestions about new activities and actively encourages everyone to come forward with any suggestions or ways in which the service can be improved, during regular committee meetings.

The home has its own minibus, which is used to take residents on outings, the favourites being Cleethorpes for an ice-cream or fish and chips on the sea front or to the local garden centre for a coffee and a chat.

Ashlea Court has 43 rooms spread over two floors. Garden rooms are situated on the ground floor in an extended part of the building. They are very spacious and have a good size en-suite as well as their own patio area.

Standard rooms on the ground and first floor have an en-suite and some of these rooms have an enhanced view on to Waltham allotments and surrounding areas.

On the first floor there are three recently refurbished suites which comprise of a sitting room, bedroom, small kitchenette and en-suite.

The hairdresser visits weekly on a Friday and the chiropodist visits regularly to keep on top of residents' footcare.

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Care Provided by Ashlea Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Colleen Collins (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Ashlea Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,198 – £1,198
    • Self-Funded Residential Dementia Care £1,198 – £1,198
    • RESPITE Self-Funded Residential Care £1,198 – £1,198
    • RESPITE Self-Funded Residential Dementia Care £1,198 – £1,198

  • Standard rooms at Ashlea Court start at £1198, we have a range of rooms with different views and facilities. The rooms at the top end of our price range are newly refurbished suites that comprise of a sitting room, kitchenette, bedroom and en-suite.
    For those residents that are funded we do request a top up from family members, again this amount varies depending on room type. This can be discussed during show arounds, enabling you to make an informed decision.
  • (these prices are only a guideline, please contact Ashlea Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time however the home do have protected meal times between 12.30 pm- 1.30 pm and 4.30 pm-5.30 pm


  • Parking

  • Two car parks available right outside the building


Ashlea Court Reviews (49)

Total of 49, showing 1-20
9.5

Ashlea Court has a Review Score of 9.5 (9.513) out of 10, based on 13 reviews in the last 2 years. Over all time Ashlea Court has 49 reviews.

Overall Experience

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Date Published

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Review from Yvonne S (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very frist day I brought my dad here the staff have been exceptional. His room is spacious and all other facilities are very good. All staff are always very welcoming and greet you with a smile and a 'hello'. Nothing is ever too much trouble and they all go above and beyond. My dad settled
in straight away and is extremely well cared for. I can't praise this care home and all staff enough! Thank you xx

Reply from Colleen Collins, Registered manager at Ashlea Court

Thank you so much for taking the time to review our home, I will pass on your comments to my staff team


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Review from D C (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Without a Care Home my mother wouldn't be here today! We chose Ashlea Court after a short stay in respite care there and has been there now for 2 years as of this month! The staff are friendly and are approachable with any concerns. Relationships have been built up between the care team my mum and myself
which allows me to feel that she is in the best place for her current care requirements. Thank you to all the Ashlea team.

Reply from Colleen Collins, Registered manager at Ashlea Court

Thank you so much for taking the time to review our care home i will ensure i relay your kind words to my staff team


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Review from Sharon M (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a good and caring atmosphere in the home. The majority of staff seem helpful, patient and sympathetic to residents needs. I appreciate how busy the home is, but I'm not so keen on Mum being put in her night clothes too early.

Reply from Colleen Collins, Registered manager at Ashlea Court

Thank you for taking the time to review our care home and i will pass on your comments to my staff team


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Review from T C (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was taken into Ashlea Court for palliative care in August 2024. At first, it was difficult for us to visit Mum in a care home environment however, the lady in the office always takes time to ask family members how they are and reassures us. If there is something you need to address, the managers
are good at meeting and talking through concerns. The seniors who are extremely busy keep you well-informed on the care of loved ones. There are some excellent care staff who go above and beyond to support Mum. The kitchen staff are helpful with food and drink needs.

Reply from Colleen Collins, Registered manager at Ashlea Court

Thank you so much for taking the time to review Ashlea Court. I will pass your comments on to the staff team.


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Review from S M (Friend of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were visiting a neighbour who has recently moved into Ashlea Court and was impressed by the home, no nasty smells and the staff were wonderfully caring for the ladies and gentlemen that are living there. Thoroughly recommend.

Reply from Colleen Collins, Registered manager at Ashlea Court

Thank you for your review, I will pass your comments on to my staff team.


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Review from H S (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that the management and staff are all fabulous. Care home beautiful, clean and well looked after. The residents are all loved and so well looked after and have everything that they need from personal care to live entertainment.
Cannot fault it at all.

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Review from L T (Daughter of Resident) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just an update on my views of the nursing home, all I can say it's been the best thing for my mum and myself, I couldn't have coped with my mum living with me if these guys hadn't been on my doorstep, they are always happy and greet you with a "good morning".
She loves going and they can't do enough
for her, I myself had cancer two years ago, and they were amazing with me and her.
Can't thank the staff enough they all deserve medals.

Reply from Kyle, Registered manager at Ashlea Court

Thank you for your very kind words, I will pass this on to the team and we really enjoy having your mum with us.


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Review from Angela S (Daughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlea Court is a lovely care home. Rooms are spacious and comfortable. The food is very good. All the staff are very caring, friendly and helpful. Nothing is too much trouble for them and they are very supportive of family.

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Review from B T (Friend of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a friend currently residing at Ashlea Court and visit regularly, the staff are always pleasant and approachable, nothing is ever too much to ask, my friend is always saying how well she is cared for and how much she enjoys being at Ashlea Court.

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Review from Jeremy F (Son of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently a resident in Ashlea Court, and although I am only a visitor. I find the staff very helpful and friendly. The staff always find time to speak to me and keep me updated on how my mother is progressing with her physio etc after her stroke.
I feel all the staff treat my mother
with respect and dignity which you do not find in other care homes, and this is a big plus point for Ashlea Court.
Furthermore, I feel a special thanks should go to the manager of Ashlea Court, and all of her staff who are a credit to this care home.

Reply from Kyle Tear, Deputy manager at Ashlea Court

Thank you for the review, it's nice to see how much your mother is progressing with the help and support she receives.


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Review from L S (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The following issues would improve things:
No wi-fi for residents (I used to video call him every day with living away). He could also have watched the sports channels.
Old fashioned buzzer system is annoying.
Always short-staffed so residents waiting for attention when buzzed.
Early days, laundry
situation made us have to buy more clothes - fine now.
However, I can't fault the end-of-life- care he's receiving now and the support given to the family.

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Review from M M (Friend of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with a long-term resident at Ashlea Court for eight years. This resident lived at Ashlea Court following a hospital stay when it was agreed by authorities that she could no longer live and care for herself in her own home. During the last twelve months, she mellowed but could still
be sharp with the patient, loving, kind staff and carers. Their understanding, practices and humour were required in abundance. Every member of Ashlea Court staff became her ‘family’ in the absence of family visitors. They made her world worthwhile and happy. Staff held her hands, they hugged her, they spoke to her with affection and respect. The staff at Ashlea Court looked after me and other visitors in the final days, making the end of life care a little easier to manage. All requests were met with a smile and ‘can do!’ My thanks to each and every one of you.

Reply from Nicola Willoughby, registered manager at Ashlea Court

Thank you ever so much for taking the time to leave us a review. Your kind words mean a lot, both to myself and the other staff and I will make sure they see this. Take care of yourself, you know where to find us if you need anything.


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Review from H F (Wife of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time that I visited my husband he was always clean, warm and comfortable. He liked the staff who were very friendly and caring. He enjoyed the singing which was also good for his lung condition. His family were all relieved at the secure door entry system. His room was peaceful and he loved the
view which was second to none! All his family felt so grateful that he spent his last days in secure, peaceful comfort.

Reply from Nicola Willoughby, Registered Manager at Ashlea Court

Thank you. It was our pleasure taking care of your husband.


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Review from L S (Grandson of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in to visit my grandparents who had recently moved into Ashlea Court and what a pleasant surprise I got! My grandfather who had been previously struggling at home looked so well and full of life, he seemed really happy and commented on how well he is feeling, how good the food was and that the
staff are lovely.
My grandmother also had nothing but positive things to say, also commenting on how good the staff are and that she feels she can ask them anything, she enjoys the daily activities and I have seen evidence of the Easter pictures the residents made. I also witnessed first had the domino's club that my grandmother and the other residents have started. It was lovely to see both my grandparents so happy.

Reply from Dean Jenkinson, Regional Operations Manager -Yorkshire and Humber at Ashlea Court

Thank you for taking the time to share your experience of Ashlea Court. It's heartwarming to read how your grandparents have settled in so well. I will share your kind words with the manager and her team.


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Review from Jayne M (Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Ashlea Court Care Home since June 2022. I find the care home very clean and the staff are absolutely wonderful. My mum is a difficult resident but they show her lots of time and understanding, she doesn’t like being there but tells me the staff are fabulous. Thanks to all.

Reply from Nicola Willoughby, Registered Manager at Ashlea Court

Thank you for taking the time to post a review, we love providing care for your mum and she always has a lovely story to share with us.


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Review from G S (Son of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in her late 80s and has mild Alzheimers. We have recently introduced her to daily respite visits, hoping to build up to overnight respite care. She is fiercely independent and does not like mixing with other people, but the staff were so welcoming and caring that she felt special and enjoyed
taking part in the regular activities, which included dominoes, cards, skittles and bingo.
She has been encouraged to make friends, and we are amazed to see this other more sociable side of her. It's lovely to see her laughing and interacting with other residents and the staff, so much so that she has readily agreed to a weekend respite visit of three nights. This is all down to the manager and staff at Ashlea Court and their genuine warmth and delicate handling of her character.
Ashlea Court is spotlessly clean, well presented and has a lovely atmosphere on arrival.

Reply from Nicola Willoughby, registered manager at Ashlea Court

Thank you for taking the time to leave us a review, it is lovely to see your mum thriving and making new friends. She really is an asset and takes time to befriend others.


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Review from K S (Daughter-in-law of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to seek urgent out-of-hours admission and made the phone call on a Sunday evening. From the moment that we took our family member into Ashlea Court, we knew we had made the right choice of urgent respite care for him. The staff on duty at the time were so caring, kind, and very reassuring at
a very traumatic time for the family, and he was looked after immediately and was settled into his room.
We returned the following day and met the day staff and the manager and were so impressed by their dedication, genuine kindness, skills and supportive reassurances to ourselves in what was totally new world to us.
Ashlea Court is a lovely place with genuine warmth and a caring atmosphere. Nothing is too much trouble for any of the staff or the manager. Things that seemed so stressful to us were dealt with in a calm and comforting manner, and all the staff are obviously very experienced and skilled in their field. They have all taken so much pressure off us; we are very grateful.

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Review from Tracey S (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum became a resident at Ashlea Court very recently but I already feel very confident to write a review. From the minute Mum walked in she was made to feel extremely welcome, Mum was very anxious but all the staff are wonderful and she settled in quickly and has a lovely little room that is kept
clean and tidy. She tells me that the food is excellent and plentiful. There are regular activities going on and she can have her hair done weekly. Whatever time of the day I turn up the staff are upbeat. Always smiling and seem to know what Mum has been up to. I also feel strongly that the staff care about the residents' families as well. Upon leaving one day last week I was told to enjoy my weekend and not to worry about a thing - just what I needed! All in all a very caring care home.

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Review from Steven B (Brother of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon visiting my relative most days of the week for nearly 9 weeks, I found the home clean and the staff attentive to service users and visitors. When asked any questions, I am given an answer that satisfies me. My relative has only said twice that she was having a bad day. I personally have worked
in care/dementia homes and have found this home to be one of the good ones.

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Review from Sigrid H (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly mother was recently admitted to hospital from Ashlea Court. She returned some days later having received treatment and a revised care plan. The staff handled this process extremely well and all is back to normal with the usual attention to my mother's needs. She has been in Ashlea Court
for 8 years and looked after in a very caring and professional way. She is well known to all the staff and treated with dignity, understanding, and respect. From a personal perspective, a highly recommended care home providing excellent services to residents.

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Current Review Score: 9.5 (9.513)

Overview of Review Score

The Review Score of 9.5 (9.513) out of 10 for Ashlea Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.513 for Ashlea Court is calculated as follows: ( (93 Excellents x 5) + (45 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 152 Ratings = 4.513

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlea Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Colleen

Colleen Collins

Job Title: Home Manager

Joined: 2018

Colleen joined Ashlea court back in 2013 as a care assistant and has worked her way up to becoming the home manager in 2018, Colleen worked as a home manager up until 2023 when she decided to take some time away, however Colleen has such a passion for Ashlea court and the care sector took on the role as home manager again in 2024.


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Kyle

Job Title: Deputy Manager

Joined: 2023

Kyle joined the team at Ashlea Court in January 2023 as a care assistant, he soon took a promotion to senior care assistant in August 2023, he excelled in this post and when the position of deputy manager became available it was the next step in Kyle's career progression. He has been in post as deputy manager since March 2024 and is a great asset to the management team


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Samantha

Job Title: Home Administrator

Joined: 2024

Sam joined Ashlea court in 2024, Sam has come from a retail admin background, her most recent position being with a mobility company and having regular contact with venerable people supporting there care needs


Frequently Asked Questions about Ashlea Court

What types of Care is Ashlea Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashlea Court provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashlea Court have?

There are 40 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Ashlea Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashlea Court to the centre of Grimsby?

4.0 mile(s) as the crow flies, distance by road may be significantly further.