Ashlea Court

Church Lane, Waltham, Grimsby DN37 0ES
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9.5 49 Reviews
  • Ashlea Court, Grimsby
Ashlea Court is situated on Church Lane in the heart of Waltham Village, All Saints Church situated just down the lane provides residents with a monthly religious service within the home along with communion, if residents wish to partake.

There are well established links with the community and many events are held at the home that local people get involved with. The range of activities available includes quiz nights, pamper sessions, gardening, baking, aerobic exercise, trips to the pub, walks around the village, card games, dominoes and many more.

Residents are encouraged to be as independent and active as they are able to be and to retain interests and hobbies. Ashlea Court is open to suggestions about new activities and actively encourages everyone to come forward with any suggestions or ways in which the service can be improved, during regular committee meetings.

The home has its own minibus, which is used to take residents on outings, the favourites being Cleethorpes for an ice-cream or fish and chips on the sea front or to the local garden centre for a coffee and a chat.

Ashlea Court has 43 rooms spread over two floors. Garden rooms are situated on the ground floor in an extended part of the building. They are very spacious and have a good size en-suite as well as their own patio area.

Standard rooms on the ground and first floor have an en-suite and some of these rooms have an enhanced view on to Waltham allotments and surrounding areas.

On the first floor there are three recently refurbished suites which comprise of a sitting room, bedroom, small kitchenette and en-suite.

The hairdresser visits weekly on a Friday and the chiropodist visits regularly to keep on top of residents' footcare.

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Care Provided by Ashlea Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Colleen Collins (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Ashlea Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,198 – £1,198
    • Self-Funded Residential Dementia Care £1,198 – £1,198
    • RESPITE Self-Funded Residential Care £1,198 – £1,198
    • RESPITE Self-Funded Residential Dementia Care £1,198 – £1,198

  • Standard rooms at Ashlea Court start at £1198, we have a range of rooms with different views and facilities. The rooms at the top end of our price range are newly refurbished suites that comprise of a sitting room, kitchenette, bedroom and en-suite.
    For those residents that are funded we do request a top up from family members, again this amount varies depending on room type. This can be discussed during show arounds, enabling you to make an informed decision.
  • (these prices are only a guideline, please contact Ashlea Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time however the home do have protected meal times between 12.30 pm- 1.30 pm and 4.30 pm-5.30 pm


  • Parking

  • Two car parks available right outside the building


Ashlea Court Reviews (49)

Total of 49, showing 21-40
9.5

Ashlea Court has a Review Score of 9.5 (9.513) out of 10, based on 13 reviews in the last 2 years. Over all time Ashlea Court has 49 reviews.

Overall Experience

  • 31
  • 16
  • 0
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Date Published

49
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Review from Paul E (Son of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a difficult time after losing her mobility and moving into Ashlea Court. The staff have been fabulous at trying to keep her moving and attending to her needs. She recently fell ill and was nursed back to health. The staff are constantly trying to stimulate the residents with parties,
games etc. Well done to them all, often under difficult circumstances.

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Review from Lynda R (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Ashlea Court since February. We couldn't wish for better care for her. Mum has Parkinson's, no mobility and severe dementia. The staff are so caring, treating Mum like their own relative - nothing is too much trouble for them. Different activities are available throughout the week, there
are Sunday services for the religious, and there are visiting professionals offering such services as chiropody, opticians and hairdressers (these are at additional fair charges). Mum's room is kept clean; she has an en suite bathroom and a TV in her room. Mum says the food is nice and there are always seconds if she wants them. Although Mum needs a lot of personal care, it is done in such a caring way to preserve her dignity. I would like to send a massive vote of thanks to all of the staff for making Mums stay a happy, safe and secure one.

Reply from Dean Jenkinson, Regional Operations Manager -Yorkshire and Humber at Ashlea Court

Thank you for your positive review of Ashlea Court.
The team are dedicated to providing dignified person-centred care to the residents they care for.
I will share your kind words with the team.


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Review from Angela C (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Ashlea Court straight from hospital, it took her a couple of days to settle in. She really loved making new friends and the staff got her doing things. They made me and my family welcome. My mum always seemed happy and said she loved all the staff. She wanted to stay there but suddenly
she was taken poorly. The staff are amazing from the start until she passed away. I would recommend this home to everyone. Thank you all so much.

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Review from G C (Son of Resident) published on 1 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of the residents is second to none. The staff are friendly, patient, approachable and professional. A very caring and homely atmosphere. Nothing is too much trouble for the staff and management.

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Review from M H (Son of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were in Ashlea Court, both with Parkinson's. The care that they received was incredible, the staff are very friendly and professional. Special mention to one of the seniors, who really assisted me in my mother's dying days.

Reply from Sharon Flood, Area Director at Ashlea Court

Thank you for your positive feedback. I will let the staff know.


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Review from Cherryl B (Daughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted at short notice for respite after suffering a fall at home, every member of staff was extremely kind and always had a smile for her. Her room was very clean and comfortable and there were no unpleasant smells in the areas we entered. The food was very good and plenty of choice. A
chair in her room for visitors to sit on would have been beneficial and maybe an information leaflet in her room giving meal times and any activities taking place would have been helpful, I wouldn't hesitate in using this care home again if required.

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Review from David K (Son of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted at very short notice for end of life care. The professional abilities and caring nature of the many staff who looked after Mum was evident from admission through to the end. During her rapid deterioration, Mum was treated with total respect at all times, in a peaceful setting. And the
staff also looked after me in my vigil. Covid safety protocols were in place but did not interfere with care. I was not mixing with the home's residents but from what I could see through windows they appeared happy. The building is light and airy, and well maintained. Mum's room was of a good size and nicely furnished and decorated. This is a good place.

Reply from Sharon Flood, Area Director at Ashlea Court

Thank you for your very positive feedback it is very much appreciated.


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Review from Michaela C (Granddaughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would like to share our family's experience with this care home during my nana's final months here with us. While I fully understand that due to Covid, restrictions were in place, and rightly so to protect the residents and staff.
My nana had suffered two strokes while in hospital and was left unable
to care for herself and requiring end of life care.
Sadly we lost my nana early November, I can't really rate the care she received as despite being at end of life we were not permitted to visit at any point. My mum was the only one allowed and that was very limited. It would have been lovely to have had any sort of communication with the home to find out how our nana was and have our minds put at rest that she was in kind and caring hands. Instead, we had to deal with rude and disinterested staff, the home manager was near impossible to get hold of, and not helpful or reassuring at all. We were made to feel like we were a nuisance if we called for an update, absolutely awful attitudes!

Reply from Kelly Hallam, Manager at Ashlea Court

I am very sorry to read your feedback and can assure you we take all concerns seriously. I will discuss your concerns with my team at the next meeting. Here at Ashlea Court we have tried to offer the best support on End Of Life care during this Covid 19 pandemic and have constantly followed the government guidelines closely.


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Review from Jeanette B (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Dad went in for respite for five days. Yes, they looked after my dad. I would not recommend here because you do not get hardly any of their belongings back. My dad went in with new clothing for five days, his medication and special beaker and glasses. We had to go back and pick up his beaker, his
two asthma inhalers which they had forgotten to give back also half of his clothing was missing and his glasses. We now have to get him a new pair as they are refusing to do anything about them, saying we will look for them. The thing is my dad had not lost them, it was staff as my dad cannot take them off himself, staff do. We were told they would ask around, which is not good enough really as we have to replace the stuff they lost.

Reply from Sharon Flood, Regional Operations Manager at Ashlea Court

I am sorry to read your feedback and can assure you we take all concerns seriously. I will discuss your concerns with the home team on my next visit. I am happy for the home to reimburse any loss.


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Review from Patsy T (Wife of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, 5-star, gold service. My family and I are extremely grateful for the kindness and consideration were given to us and my husband. Everyone gives and goes above and beyond their duties, nothing is too much trouble and I think of all staff as part of my extended family. I am personally very
fond of all staff and would award each and every one of them a 'gold star'. I call them my 'angels in shoes'.

Reply from Kelly Hallam, Manager at Ashlea Court

Thank you for your kind words; I will pass this over to all the staff.


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Review from Glen C (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we are happy with the general care our mum is getting, and would not consider moving her. However, we feel that the general cleanliness of her room should be improved. On visits, we have noticed 'wee' smells in her room and on odd occasions, cleaned her bathroom ourselves. We feel the activities
for residents should be improved. Many residents are seen asleep or dozing in their daily chairs. We also feel the management should be more available for discussions. The general staff do have very good verbal interaction with residents. Overall 7/10.

Reply from Kelly Hallam, Manager at Ashlea Court

Thank you for taking the time to review Ashlea Court. I have passed on your kind words to the staff team. I am very sorry about the points you have raised and I will address these personally for you.


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Review from S G (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlea Court is a clean, friendly, well-run establishment. During the recent lockdown, my mother was kept safe and happy for the duration. I was kept informed of her well being at regular intervals. The staff are kind and friendly. I can't recommend them highly enough.

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Review from Rodney A (Friend of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is very good. Staff always friendly and helpful. Home is kept immaculate and a pleasant atmosphere. Due to COVID-19 unable to visit because of lockdown, but access to the service user is always available by phone. (Service user has been a resident for the past 8 months.)

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Review from S V (Daughter-in-law of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased and impressed with the efficient, friendly, caring staff at Ashley Court. They try their best, always in difficult circumstances. They are always welcoming and ready to discuss and concerns I may have and try to reassure and rectify if necessary. My father-in-law is happy in his home,
likes the friendly staff, activities provided and the good home-cooked food. Well done to all!

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Review from B H (Daughter of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean and caring place. The staff are lovely and they care very much about the resident's wellbeing.

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Review from P W (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ashlea Court for the past four years and has recently celebrated her 105th birthday. She is cared for and respected by all the staff and I have nothing but praise for all the staff working at the home.

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Review from Paul B (Brother of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has recently been taken into care at Ashlea Court. It was thought and expected to be a difficult and traumatic experience for my sister whilst transferring from her own home to this care facility. It was envisaged that she would be awkward, stubborn and rejective of the move and whilst this
move had to be undertaken, I also expected for her to become withdrawn, non-cooperative and self-isolating from the staff and other residents at the home. The actual reality is so far from the above comments that I am just so pleased with her progress and integration into all things at Ashlea Court. The staff at the home have been, and continue to be, just wonderful in their caring nature and skilled approach to ensure my sister is made to feel a welcomed and respected resident at the care home. They provide a safe, warm and secure environment for my sister to enjoy and receive the care and attention she requires. I now realise this was the right place for my sister.

Reply from Melanie Auckland, Director of Operations and Compliance at Ashlea Court

Thank you for your positive comments; I have shared them with the care team.


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Review from Le’anne C (Niece of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had to put my aunt into a care home and chose Ashlea Court. I could not have chosen better. The staff are friendly, kind and welcoming and have worked wonders with my aunt, who was very reluctant to go into a home. She is being cared for, stimulated, entertained and (I would go as far as
saving) loved by the extremely wonderful team of staff there. Their exceptional manner and patience with her has meant she is looking and feeling better than she has in a very long time. I cannot thank them enough and will forever be in their debt for everything they have done and continue to do for her. I would like to pay particular thanks to the current deputy manager who has gone over and above to ensure my aunt settled as quickly as possible. She has been incredible - thank you so much. Keep up the fabulous work ladies.

Reply from Melanie Auckland, Director of Operations and Compliance at Ashlea Court

Thank you for your positive review and kind words; I have passed your comments on to the team.


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Review from Aileen R (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent facility. Clean well furnished and maintained to a high standard. My mother and her family have peace of mind knowing that she is well cared for, safe and happy with friendly supportive staff. I recommend Ashlea Court unreservedly.

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Review from Stu S (Friend of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My neighbour came here after a fall and her dementia worsened. She's been very well looked after and is fondly considered among all the staff. I've got to know lots of the residents and staff over the last year or so and look forward to my Tuesday visits. My friend is in good hands!

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Current Review Score: 9.5 (9.513)

Overview of Review Score

The Review Score of 9.5 (9.513) out of 10 for Ashlea Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.513 for Ashlea Court is calculated as follows: ( (93 Excellents x 5) + (45 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 152 Ratings = 4.513

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlea Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Colleen

Colleen Collins

Job Title: Home Manager

Joined: 2018

Colleen joined Ashlea court back in 2013 as a care assistant and has worked her way up to becoming the home manager in 2018, Colleen worked as a home manager up until 2023 when she decided to take some time away, however Colleen has such a passion for Ashlea court and the care sector took on the role as home manager again in 2024.


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Kyle

Job Title: Deputy Manager

Joined: 2023

Kyle joined the team at Ashlea Court in January 2023 as a care assistant, he soon took a promotion to senior care assistant in August 2023, he excelled in this post and when the position of deputy manager became available it was the next step in Kyle's career progression. He has been in post as deputy manager since March 2024 and is a great asset to the management team


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Samantha

Job Title: Home Administrator

Joined: 2024

Sam joined Ashlea court in 2024, Sam has come from a retail admin background, her most recent position being with a mobility company and having regular contact with venerable people supporting there care needs