Clarendon Hall Care Home has a Review Score of 9.8 (9.758) out of 10, based on 27 reviews in the last 2 years. Over all time Clarendon Hall Care Home has 94 reviews.
Review from A H (Son of Resident) published on 18 March 2025
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Overall Experience
5.0 out of 5
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Review from Jacqueline L (Daughter of Resident) published on 7 March 2025
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5.0 out of 5
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Review from Judith R (Mother of Resident) published on 28 October 2024
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5.0 out of 5
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Review from T D (Daughter of Resident) published on 16 July 2024
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5.0 out of 5
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Review from E R (Wife of Resident) published on 12 July 2024
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5.0 out of 5
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Review from R F (Nephew of Resident) published on 12 June 2024
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5.0 out of 5
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Review from G G (Son of Resident) published on 13 May 2024
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5.0 out of 5
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Review from Robert T (Son of Resident) published on 12 March 2024
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5.0 out of 5
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Review from June S (Wife of Resident) published on 19 February 2024
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5.0 out of 5
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Review from Michael C (Son of Resident) published on 29 January 2024
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5.0 out of 5
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Review from S G (Daughter-in-law of Resident) published on 29 January 2024
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5.0 out of 5
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Review from Andrew G (Son of Resident) published on 15 January 2024
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Overall Experience
4.0 out of 5
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Review from A P (Daughter of Resident) published on 10 November 2023
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5.0 out of 5
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Review from Kay M (Niece of Resident) published on 24 October 2023
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5.0 out of 5
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Review from Carl M (Partner of Resident) published on 18 October 2023
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5.0 out of 5
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Review from S W (Daughter of Resident) published on 18 October 2023
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5.0 out of 5
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Review from Margaret H (Daughter of Resident) published on 12 October 2023
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Overall Experience
3.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Clarendon Hall Care Home
Thank you for your recent review. Feedback is how we can ensure kind care is delivered to a high standard. Clarendon Hall is due a refurbishment and is one of the first homes to commence on the planned works programme, but we don’t have a start date at this time. If you would like to speak to the home manager around any concerns you have, she will look into them and answer any questions you have.
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Review from Gill K (Daughter of Resident) published on 11 October 2023
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4.0 out of 5
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Review from Carol B (Sister of Resident) published on 6 October 2023
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4.0 out of 5
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Review from R P (Daughter of Resident) published on 19 June 2023
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5.0 out of 5
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The Review Score of 9.8 (9.758) out of 10 for Clarendon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.758 for Clarendon Hall Care Home is calculated as follows: ( (247 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 314 Ratings = 4.758
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Clarendon Hall Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Jan 2020
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Recipient:
Clarendon Hall Care Home
Date: Thursday 30 Jun 2022 More details
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Job Title: Home Manager
Joined: 2015
Introducing Nicola Walker
Home Manager at Clarendon Hall, Grimsby
What does kindness mean to you?
“For me, kind care means treating people with dignity and respect, as you would want to be treated yourself.”
As a Registered Nurse, Nicola has over 20 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Having worked for HC-One for a number of years, Nicola closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Clarendon Hall.
When asked what she enjoys most about her role, Nicola remarked: “I just love spending time with our Residents and get great satisfaction from feeling like I’m making a difference.”
Outside of work, Nicola enjoys walking, training her dog and spending time with her family.
If you would like to find out more information about Clarendon Hall, Nicola has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
