Clarendon Hall Care Home

19 Church Avenue, Humberston, Grimsby DN36 4DA
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9.8 94 Reviews
  • Clarendon Hall Care Home, Grimsby
Run by an experienced and friendly Home Manager and conveniently nestled within Humberston, just outside of Grimsby, Clarendon Hall care home offers personalised residential and nursing care to older people.

Clarendon Hall prides itself on being a homely setting with a great team spirit, where everyone feels comfortable and colleagues are welcoming and always smiling. The home is renowned for it's vast range of activities, and many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

Currently Clarendon Hall is benefitting from a significant investment and refurbishment programme which will provide a modernised living environment designed to enhance the quality of life for residents.

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Care Provided by Clarendon Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola Walker (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Clarendon Hall Care Home Reviews (94)

Total of 94, showing 21-40
9.8

Clarendon Hall Care Home has a Review Score of 9.8 (9.758) out of 10, based on 27 reviews in the last 2 years. Over all time Clarendon Hall Care Home has 94 reviews.

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Review from Kelliegh R (Relative of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a lovely family day together at Clarendon Hall Care Home. All the staff are fab and make it possible to carry on making family memories. Special mention to one particular member of staff who is awesome and has entertained us with her singing.

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Review from Tracey G (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home at all, everybody is so caring and they can't do enough for my mam, nothing is too much trouble. My mam has been here 9 months and has absolutely flourished in here, everybody is so caring from the cooks to the carers to the management. 10/10 from me.

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Review from R C (Granddaughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful afternoon catering for all ages and creating memories for the King's Coronation, one word 'perfect' everything was thought of. Always making visiting Gran easy and enjoyable. Thank you for taking great care of my gran!

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Review from Ian J (Son of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, great facilities and covers all of our mother's needs. We are extremely happy that she is safe and included in all of the activities even though she has limited capacity. Highly recommended.

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Review from A S (Father of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are Clarendon Hall Care Home are the biggest assets, they always provide loving care in a very professional way. The management deserves full credit for the caring ethos that abounds at Clarendon Hall. It represents teamwork at its best. The activities are well thought out and flexible to
the wishes of residents. The staff are well trained and handle any difficult situations with empathy and aplomb. Once the refurbishment programme has been completed Clarendon Hall with truly be a jewel in one's crown.

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Review from Inga T (Daughter of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and dedication to Mum and all residents but also to us the family. Such comfort and support to know how well cared for our dear mum are. Wonderful daily activities are varied and well thought out. Amazing manager, she is superb. Nothing is a bother and can always pop in to discuss any
queries.

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Review from Robin S (Son of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm welcoming home. The staff are excellent, I can't fault it. The care for my mother is outstanding.

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Review from A B (Son of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all around! Having spent 5 weeks in hospital my mum was very weak and unable to walk. After a difficult first week settling in she is now responding to the care and support provided. She is eating and drinking much better and starting to walk again with the aid of a frame. Not surprisingly
her mood is improving too. Thanks and well done to all concerned!

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Review from K P (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarendon hall care home is a 5-star experience in every way. Our elderly mother moved in to stay here in mid-November as a long term resident. She was extremely anxious and upset about this upheaval in her life and it had been challenging for us all to make this decision together with her to make a
permanent move to the care home.
From the very first day all the staff and carers have gone out of their way to ease her anxiety and to make her, and us, feel at home. Nothing is too much trouble and if she is anxious in the night somebody comes and sits and chats with her until she feels comforted. She is treated with love, respect and dignity. She enjoys the social interaction with other residents, and she feels safe. As a result, her anxiety is decreasing and she has accepted Clarendon Hall as her new home. She loves the food, and the daily meal choices are varied and home cooked. She loves the daily activities, especially the baking and the sing songs. Huge Thank you to all at Clarendon.

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Review from Juliet K (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was with you for 5 days, the care and treatment she got from day one was the best ever, myself and my daughter stayed with my mum for the weekend the welcome we got was lovely nothing was too much trouble for anyone, we can never thank you all enough. We are honoured that she spent her last
few days there so from all of us Thank You

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Review from P C (Son of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Clarendon Hall Care Home since November 2019 and has always been very happy. She loves all the staff, they are genuinely kind, caring and compassionate, nothing is too much trouble. Knowing Mum is being so well fed and looked after has given the family peace of mind, as we know
she is safe and all her needs are being met.

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Review from Keith B (Husband of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, keep me informed about my wife's care.

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Review from John G (Relative of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly relative has been living at Clarendon Hall Care Home for a few years now. I have always been impressed with the high levels of care and respect afforded to my relative by staff and managers alike. Recently my relative's son passed away unexpectedly and they provided compassionate care and
support for her at what was obviously a very difficult time. They arranged for her to attend the funeral with one of her favourite and trusted carers who looked after her extremely well during and after the service. I can say from experience that staff at Clarendon Hall Care Home really do care for their residents and really do consider them as part of their extended family. Thank you to everyone.

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Review from Gayle S (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was initially sent in for respite but as things unfolded, realised she needed full-time care. It was very difficult but the staff are absolutely amazing both to my mum and to us as her family. We are included and kept up to date with everything regarding her care. They go above and beyond. I
feel relaxed knowing she is so well cared for with every dignity shown.

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Review from Mark B (Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I never knew such brilliant care existed.
The carers were very good-natured.
The food was excellent and available at all times.

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Review from Kimberley P (Granddaughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Clarendon Hall was amazing. We had the difficult decision to put our Grandad into a care home along with the hospital staff decision and we could not have wished for a better place for him. He had his own lovely room with en-suite and he enjoyed the meals and cups of tea. Everyone
was so kind and helpful to us and tried to accommodate us as best they could in the middle of a pandemic. He spent his last days at Clarendon and the staff cared for him so well and allowed us to visit under exceptional circumstances. If you’re looking for somewhere for your family member I’d recommend Clarendon Hall a million times over.

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Review from J E (Wife of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, loving and friendly environment. Nothing is too much trouble for the staff who take care of the family as well as the resident with love and compassion.

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Review from Dianne W (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This last year has been an extremely difficult one, due to the Covid virus. Yet our family are absolutely delighted with the first-class care our mum continued to receive at Clarendon Hall. During the time we were clapping outside for the NHS - we were also clapping out thanks to every member of staff
at Clarendon Hall. Full credit and compliments to the lovely teamwork, carers, cooks, maintenance, cleaners, activities organiser, nurses, admin - all of them. It wasn't nice to be unable to see our mum, but hugely comforting to hear her tell us how well she was looked after and cared for. Thank you.

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Review from Patricia S (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Clarendon Hall for twenty-one months. The staff have been amazing and very caring during this very challenging Covid time, which the management have handled extremely well.
I would also like to praise the person who organises the activities which are very varied and
interesting.

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Review from Tina J (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarendon Hall is fabulous. My mum is looked after very well. She is very happy there and the staff are lovely, mum thinks of them all as family. During Covid the care home has gone above and beyond to keep the residents safe. Well done to the team, both my mum and the family are extremely grateful.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Clarendon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Clarendon Hall Care Home is calculated as follows: ( (247 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 314 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clarendon Hall Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Nicola

Nicola Walker

Job Title: Home Manager

Joined: 2015

Introducing Nicola Walker
Home Manager at Clarendon Hall, Grimsby


What does kindness mean to you?


“For me, kind care means treating people with dignity and respect, as you would want to be treated yourself.”


As a Registered Nurse, Nicola has over 20 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked for HC-One for a number of years, Nicola closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Clarendon Hall.


When asked what she enjoys most about her role, Nicola remarked: “I just love spending time with our Residents and get great satisfaction from feeling like I’m making a difference.”


Outside of work, Nicola enjoys walking, training her dog and spending time with her family.


If you would like to find out more information about Clarendon Hall, Nicola has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.