Clarendon Hall Care Home

19 Church Avenue, Humberston, Grimsby DN36 4DA
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9.8 94 Reviews
  • Clarendon Hall Care Home, Grimsby
Run by an experienced and friendly Home Manager and conveniently nestled within Humberston, just outside of Grimsby, Clarendon Hall care home offers personalised residential and nursing care to older people.

Clarendon Hall prides itself on being a homely setting with a great team spirit, where everyone feels comfortable and colleagues are welcoming and always smiling. The home is renowned for it's vast range of activities, and many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

Currently Clarendon Hall is benefitting from a significant investment and refurbishment programme which will provide a modernised living environment designed to enhance the quality of life for residents.

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Care Provided by Clarendon Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola Walker (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Clarendon Hall Care Home Reviews (94)

Total of 94, showing 41-60
9.8

Clarendon Hall Care Home has a Review Score of 9.8 (9.758) out of 10, based on 27 reviews in the last 2 years. Over all time Clarendon Hall Care Home has 94 reviews.

Overall Experience

  • 72
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Date Published

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Review from Julie R (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff and facilities of Clarendon Hall. Nothing is ever too much trouble and very informative and supportive both to my dad and us.
Dad is very settled and enjoys the banter he has with staff.
I couldn't wish for a better place for Dad.

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Review from Ros A (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Clarendon Hall. The staff are so kind and caring and nothing is too much trouble. My mother is very happy and enjoys their company. She is looked after so well and I feel confident that I made the right decision for her to go there. Mum loves the food and the activities
are always interesting and imaginative. The whole family are so pleased to see how happy she is at Clarendon Hall.

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Review from Brian F (Husband of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Clarendon Hall now for the last 11 months. On my first visit, I was impressed with the standard of the home and the attention the staff were attending to the residents. It is now 11 months on. Covid-19 is upon us all. Very testing times for all but more so for the staff. The quality
of care, the conversations to the residents, the atmosphere is bright and happy. They have games and quizzes, one to ones with the residents. I am quite happy with the excellent standard of care at Clarendon. Very happy

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Review from M T (Sister of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for some 8 years during which time she has been very well looked after and cared for with respect.
Clarendon is a lovely home with very pleasant lounges and dining room. The entertainment provided is always interesting to the residents.

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Review from P L (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarendon Hall provides a safe and caring environment for its residents. There is a close and caring team of people throughout. a feeling of family unity, a nucleus.
The entertainment is second to none - something going on every day with maximum effort. From management to carers to kitchen staff -
everyone is excellent. The food is also very good. Everyone is approachable and I highly recommend this home.

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Review from J P (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy and well looked after. Nothing is too much trouble for the staff.

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Review from P B (Relative of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with all aspects of care at Clarendon.

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Review from W W (Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far so good, homely, finishing touches supplied by a particular member of staff is really caring.

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Review from B D (Son of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel confident and assured that Mum is receiving the care and attention she needs. She has got to know many of the staff and although she has her 'favourites' she gets on with everyone and feels safe knowing that there is always someone around looking out for her. Her placement at Clarendon has brought
us immense peace of mind, thank you to the manager and the team.

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Review from S W (Son of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was only in this care home for a short time, the nursing care and general care was excellent. The family was always informed and well looked after as well.

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Review from Garry T (Husband of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited the care home every day I am always being received by all of the staff. The way that they all cope with the residents is amazing. Clarendon Hall is the perfect place for my wife.

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Review from Julie V (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with all aspects of the care home. Staff are friendly, rooms are clean and comfortable. Activities are well managed, Mum loves them. Mum has been looked after very well and her condition has improved since her arrival in July.

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Review from Alison C (Daughter of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarendon cared for my father for the last 3 months of his life. When we were told he was to move to a nursing home from hospital as he was too unwell to come home, we were very worried, you hear such horror stories about care homes. From the outset, we were extremely impressed by the staff, the surroundings
and how happy everyone seemed.
Dad was extremely poorly and not always an easy patient to deal with but every member of staff from the manager to the cleaners and catering staff were always so kind, patient and respectful towards him. They were also extremely supportive to his family and nothing was ever too much trouble.
We lost Dad in July and at the end of his life we had the option to move him to the Hospice but we were happy that he would receive the very best of care at Clarendon. They handled his passing with a great deal of compassion and discretion and we are eternally grateful that they made this extremely difficult time for us as bearable as it could be.

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Review from Jill D (Wife of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Clarendon Hall from hospital. I cannot speak highly enough about our experience. Without exception, my husband has been treated with the utmost care and respect as we his family have also. The home is very well appointed, exceptionally clean and has a very calm ambience about
it. It is so important to know my husband is so well cared for at this most difficult time.

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Review from Julie F (Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot thank all the staff enough for the wonderful care my father received during his 6 years here. Unfortunately, he passed away on 15th March 2018 but while he was ill during the last few days the staff couldn't do enough treating us with love, care and compassion. We will sadly miss the little
chats all the staff from the cook, laundry, carers, nurses and management taking time to pop in on dd and us his family to see if we needed anything! Thank you Clarendon Hall you are all wonderful.

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Review from Judith C (Niece of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are second to none. They are friendly, helpful and considerate. The food is well cooked and appetising. The rooms are clean and tidy as are the common rooms. My aunt is very well looked after and cared for.

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Review from Nicola M (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial visit before mum moved here, we felt very welcome. We had no hesitation in moving her in. The staff are fantastic and have nursed mum back to good health, keeping us informed of any issues along the way. The manager has been incredibly helpful and is always there at the end of a phone
or email to give advice and guidance, she goes above and beyond. All staff show a huge amount of care and consideration, and we couldn't be happier with mum's home. I would recommend this home to anyone.

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Review from M B (Son of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at many homes for my dad to go in and chose Clarendon Hall above all others.
The team are very caring and show a genuine care for all who are in there.
The home manager regularly communicates with me (good or bad).
My dad just had his 90th birthday and Clarendon Hall made it a very special
and memorable day.

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Review from Keith L (Son of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely caring place, everyone was professional in their approach to not just our father but to us also. Nothing was too much trouble. Dedicated, caring, kind and thoughtful. Thank you.

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Review from N C (Son of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A really nice nursing home. The staff are very pleasant, friendly and helpful.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Clarendon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Clarendon Hall Care Home is calculated as follows: ( (247 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 314 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clarendon Hall Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Nicola

Nicola Walker

Job Title: Home Manager

Joined: 2015

Introducing Nicola Walker
Home Manager at Clarendon Hall, Grimsby


What does kindness mean to you?


“For me, kind care means treating people with dignity and respect, as you would want to be treated yourself.”


As a Registered Nurse, Nicola has over 20 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked for HC-One for a number of years, Nicola closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Clarendon Hall.


When asked what she enjoys most about her role, Nicola remarked: “I just love spending time with our Residents and get great satisfaction from feeling like I’m making a difference.”


Outside of work, Nicola enjoys walking, training her dog and spending time with her family.


If you would like to find out more information about Clarendon Hall, Nicola has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.