Clarendon Hall Care Home

19 Church Avenue, Humberston, Grimsby DN36 4DA
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9.8 94 Reviews
  • Clarendon Hall Care Home, Grimsby
Run by an experienced and friendly Home Manager and conveniently nestled within Humberston, just outside of Grimsby, Clarendon Hall care home offers personalised residential and nursing care to older people.

Clarendon Hall prides itself on being a homely setting with a great team spirit, where everyone feels comfortable and colleagues are welcoming and always smiling. The home is renowned for it's vast range of activities, and many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

Currently Clarendon Hall is benefitting from a significant investment and refurbishment programme which will provide a modernised living environment designed to enhance the quality of life for residents.

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Care Provided by Clarendon Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola Walker (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Clarendon Hall Care Home Reviews (94)

Total of 94, showing 81-94
9.8

Clarendon Hall Care Home has a Review Score of 9.8 (9.758) out of 10, based on 27 reviews in the last 2 years. Over all time Clarendon Hall Care Home has 94 reviews.

Overall Experience

  • 72
  • 21
  • 1
  • 0
  • 0

Date Published

94
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7
27
67

Review from Jackie C (Granddaughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the best care home my Nan has been in. Most of the staff are 100%. The activities coordinator is 110%.

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Review from A H (Daughter of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the administration to the carers, I could not fault the level of care provided and gave the last few months of my mother's life the respect and dignity it deserved. Excellent service. Thank you with all my heart to Clarendon Hall Care Home.

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Review from S G (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clarendon Hall is a well-established care home which has recently been refurbished to an excellent standard. It provides good care on a residential and nursing level. Service users are treated with dignity and respect. Food is varied and nutritional sound. From the moment you enter the building you
are made welcome and feel at home. Everyone is helpful, friendly and it creates a family atmosphere. Rooms are clean and spacious. There is also lots of varied activities for you to join in. Strongly recommend.

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Review from Paul G (Brother of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring. The place is very good. My sister has definitely improved with the care she has had in here.

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Review from J B (Daughter of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last months of his life in the excellent care of the above nursing home. My family cannot speak highly enough of the outstanding care given to our father.
Staff worked as a team to reassure us and tend to our father's needs, morning, noon and night.
Our initial arrival with dad
was at 9.30pm one evening (having come from A&E) and he received a warm welcome who immediately settled dad into their care. Record keeping was excellent, individual care plan was maintained and adjusted when necessary. We felt part of their "family" be it the cleaning staff, laundry staff right up to management. Thank you so much.

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Review from Joe F (Resident) assisted by family/friend published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have settled in very well into the home. The staff are very helpful and caring.

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Review from Catherine B (Daughter of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been in the home for one month but I feel she has settled in quite well. She gets on well with all staff and the activity is excellent. There is only one thing she is finding hard. That is, first thing in a morning she likes to be up and dressed early. This does not always happen
and she has shed a few tears over this. We know you are busy but Mum does not understand this.

Reply from HC-One, Careline Team at Clarendon Hall Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are happy to hear your Mother is settling in to Clarendon Hall.
HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident.
We are sorry to hear of your concerns and we understand how important it is to resolve any issues as soon as they occur, this has been looked in to and we have now resolved this matter. Clarendon Hall has an open door policy, please feel free to pop in at any time to discuss any issues or concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from Violet P (Wife of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.

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Review from Dianne J (Daughter-in-law of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to Clarendon Hall on a regular basis. Both mum and dad came into Clarendon a year apart from each other. Both coming in very poorly. The difference from when they first came is amazing. The carers have been fantastic with them, and mum and dad are very settled. Management have been excellent
and any questions are answered if needed. Like 1 big happy family :)

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Review from Dawn D (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mum receives is first class.
the staff from the management to the carers are brilliant.

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Review from Poppyann D (Granddaughter of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan was in Clarendon Hall, see a massive improvement in herself. Staff are friendly and welcoming. Assistance when needed. Always a staff member to answer any questions. Very happy my nan was a resident at Clarendon Hall.

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Review from Irene F (Daughter of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum was admitted she has now started to walk again. Her observation of activities in the home is enjoyed by herself. (She doesn't miss much) She enjoys joining in the interactions with staff. She obviously has trust in staff as she has no hesitation in doing activities asked by them with regard
to moving and walking.

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Review from R W (Son of Resident) published on 13 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum passed away recently having spent the last few years of her life in the care of the staff at Clarendon Hall. We cannot begin to express our gratitude to the amazing staff there, their kindness, compassion and care is truly humbling. Mum truly was loved by them all and we are so pleased she was so
happy there. Even now we are being cared for and we know the Clarendon carers will remain in our hearts for ever. Thank you all

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Review from David C (Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of the staff in the home is second to none. We as residents are very fortunate to live here. The whole team are marvellous.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Clarendon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Clarendon Hall Care Home is calculated as follows: ( (247 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 314 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clarendon Hall Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Nicola

Nicola Walker

Job Title: Home Manager

Joined: 2015

Introducing Nicola Walker
Home Manager at Clarendon Hall, Grimsby


What does kindness mean to you?


“For me, kind care means treating people with dignity and respect, as you would want to be treated yourself.”


As a Registered Nurse, Nicola has over 20 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked for HC-One for a number of years, Nicola closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Clarendon Hall.


When asked what she enjoys most about her role, Nicola remarked: “I just love spending time with our Residents and get great satisfaction from feeling like I’m making a difference.”


Outside of work, Nicola enjoys walking, training her dog and spending time with her family.


If you would like to find out more information about Clarendon Hall, Nicola has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.