Review from Maggie H (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

I have been very happy with my mother's care over the last two years. Staff are very caring, pleasant and hard working. Any issues I have had are dealt with quickly and to my satisfaction. All the staff are friendly and approachable. The home is clean and improvements are always being made. The home

is always providing social activities, which are greatly enjoyed by all the residents.

Reply from Anne Ruttle, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to leave a review for Eaton Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that, you have been happy with your mother's care over the past two years. It is also pleasing to hear that you are pleased with our variety of social activities.
Kind regards, Anne Ruttle, Home Manager

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Review from C T (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience

Eton Court is a lovely home with caring staff. I'm perfectly satisfied with how my mother is being cared for.

Reply from Anne Ruttle, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to leave a review for Eaton Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be lovely and caring. I noticed that you believe that there are a few areas in which we can improve, my door is always open if you wish to discuss how we can further improve our home.

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Review from Richard E (Friend of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience

I have no complaints about the care home. The staff are great with the residents and care a lot about them. They try to keep the residents active and happy. The care home has a warm and friendly atmosphere. The new manager is very approachable and is switched on, and nothing seems too much trouble.

Reply from Anne Ruttle, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to leave a review for Eaton Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that you feel your friend is well cared for and happy. It is also pleasing to hear that you feel the staff are great with our residents and that the home has a warm and welcoming atmosphere.
Kind regards.

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Review from H C (Resident) assisted by family/friend published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience

The staff are caring, attentive and my room is beautiful and clean. The food is superb. No complaints whatsoever.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Thank you for your incredibly kind words, we are so glad that you are enjoying your stay with us and that everything is to your liking. Myself and the team strive to accommodate each and every individual, to ensure that their care is the best that it can be. Kind regards

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Review from Kay H (Wife of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and caring. The home is very clean and doesn't smell.
Nothing is too much trouble for anyone.
A real home from home.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Thank you so much for this glowing review! Your kind words are greatly appreciated by me and the team, who work incredibly hard to provide the best care we can, in a clean and safe environment. Once again, thank you. Kind regards

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Review from K B (Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience

Very good home.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to review our home. I'm delighted to hear you're happy with our standard of care. Kind regards, Tracey Gibbett.

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Review from Walter L (Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience

Clean - good food and staffed by angels.

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Review from B W (Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience

I'm happy with it all.

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Review from R W (Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience

Well looked after.
Meals good.

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Review from Duncan Y (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

5-star service in every aspect. No hesitation in recommending Eaton Court, Grimsby. Staff are exceptional in their understanding and care. Interaction with residents and family is fantastic. I cannot praise the staff enough.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Wow, thank you for your extremely kind words! We’re thrilled that you would rate our home Excellent across all areas, and that you would describe our staff as exceptional. This truly means a lot to us, so from all of us at Eaton Court, thank you.

Kind Regards,
Home Manager

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Review from K G (Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience

A fantastic home.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Thank you for leaving a lovely review of our home.

Kind Regards,

Tracey Gibbett,
Care Home Manager

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Review from D B (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience

I'm pleased to see how my mother has settled in and is being cared for. Everyone is focussed and give the best care they can and ensuring comfort, safety, peace and dignity! Thank you.

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Review from R F (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience

On viewing this care home, before my mother was discharged from hospital, I was very impressed with the home and the efficiency and confidence shown by the manager. In the two months plus that my mother has been a resident upstairs, my opinion has not changed and I am happy with the service provided.

I cannot comment on activities as my mother is on 'end of life' and bed bound, so cannot participate.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to review our care home. We’re delighted to hear the care we provide meets your standards expected and that our staff are friendly and helpful. We look forward to caring for your mum with continued dedication to ensuring she remains comfortable and settled. Kind Regards, Tracy Gibbett, Care Home Manager.

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Review from Simon K (Son of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience

Mum urgently needed a care home bed as she was medically signed off for discharge after a short stay in hospital following a fall at home and an infection. She was deemed not capable of independent living or of making a responsible choice of action in the event of needing help, and in need of professional

care. I had heard good things about Eaton Court previously when I lived in Grimsby, checked up on their Care Quality Commission report, and asked them if they had a bed. The manager went to see mum in the hospital the very next day to assess her needs, and how they could help her and by 6.00 pm the same day she was admitted into her new home. On our last visit she was looking healthier than for a long time, was talking to other residents, eating better, and her hair and nails had been done. Staff are all so friendly and genuinely caring, and when we left she went into the lounge to join the quiz which was just starting. We really couldn't be happier.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Many thanks for reviewing our home. I’m delighted to hear that our standard of care meets your needs and that your mother is happy in the home. It is always a delight to see improvements with residents at Eaton Court and we are proud your mum has improved and happy you have noticed a positive change. All staff look forward to caring for your mother in the future and aim to continue to strive for the best outcomes and excellent care delivery.
Many thanks.

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Review from T L (Son of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience

Friendly staff and nothing is too much trouble. Highly delighted with the range of activities and weekly trip out on the minibus. Food is excellent and plentiful. The manager is very approachable and takes on board any comments. The care home is very clean, light and airy. Dad is very happy.

Reply from Tracey Gibbett, Care Home Manager at Eaton Court Nursing Home

Many thanks for leaving a review for our home. I’m delighted to hear that our care meets your standards and we look forward to caring for your loved one in the future. Kind regards, Care Home Manager.

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Review from C S (Daughter of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience

We spoke about the promised furniture and redecoration of dads room. I was advised initially you would swap furniture from another room as it was in your own admission better than the shoddy furniture in the room my dad occupied. The day after you advised, you had taken two further admissions and

therefore would not be moving any furniture. You stated that you would order dad some new furniture. Bedding on my dad's bed was stained after washing, there was no quilt cover and pillows were out of shape. On one occasion my dad was covered with a sheet which had tattered edging. You did offer to move my dad to another room and showed me two but then said it was not advisable to move him to the new room due to noise. Dad was very agitated and distressed. A syringe driver was in place but I had to ask for an increase in med's as I didn't want him to suffer pain and distress. I spoke to the Palliative Team as I was concerned about dad. I wish I had sought Hospice care now.

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Review from Jeanne R (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience

The care and attention given to our father was first class. We could not have asked for anymore. All staff were considerate and professional at all times, not only to our father but also to us when visiting.
A great team who all worked well as a team.

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Review from Ann B (Wife of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Eaton Court since Feb 2017 unfortunately with his memory loss he is unable to comment about his care in the home.
I, on the other hand, stayed in the home since Christmas 2017 and for the following few weeks having had a hip replacement and whilst convalescing I was

treated at all times with kindness first-rate care and friendliness.
To all at Eaton Court, I owe my heartfelt thanks.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to leave a review for Eaton Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that during your stay with us that you were treated at all time with kindness, first-rate care and with friendliness.
Kind regards Tracy Gibbett, Home Manager.

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Review from Elaine A (Daughter of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience

My mum has come to this Nursing Home for 'end of life care', since being here her life has improved, she is well hydrated, eating well and joins the other residents every other day as soon as she says she is uncomfortable, the carers move her straightaway. Because of the excellent care and devotion

form all staff its meant I can have a bit more time with mum.

Reply from Tracey Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to leave a review for Eaton Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. Your mum is very settled at Eaton court and she enjoys the interaction provided by the activities team and the care staff.
As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your mum is well cared for and that her quality of life has improved since joining us, which in turn has enabled you to have more time with your mum.

Kind regards

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Review from Frank N (Husband of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience

I find everybody very helpful and polite and find my wife is made very comfortable and that makes me very very happy that she gets good care.

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Eaton Court Nursing Home

Care Provided by Eaton Court Nursing Home

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