Eaton Court Nursing Home

Eaton Court, Grimsby DN34 4UD
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9.7 65 Reviews
  • Eaton Court Nursing Home, Grimsby
Eaton Court Nursing Home provides residential, nursing, and short-term respite care from their warm and welcoming nursing home. Part of the award-winning Orchard Care Homes group, the Grimsby nursing home offers a contemporary and inviting environment, with 42 well-appointed bedrooms, spacious communal areas, and a beautifully maintained outdoor courtyard.

Rated Good by the CQC (March 2018), the dedicated team at Eaton Court provides exceptional care for your loved ones, and undergoes continuous training to ensure the latest practices and standards are followed. Their commitment and expertise enables them to provide exceptional nursing care and invaluable support to residents.

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Care Provided by Eaton Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anne Ruttle (Care Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Eaton Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,261
    • Self-Funded Nursing Care from £1,425

  • Some rooms have top-up due to additional facilities, these can be discussed at time of enquiry if these rooms are available at that time.
  • (these prices are only a guideline, please contact Eaton Court Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Eaton Court Nursing Home Reviews (65)

Total of 65, showing 41-60
9.7

Eaton Court Nursing Home has a Review Score of 9.7 (9.723) out of 10, based on 15 reviews in the last 2 years. Over all time Eaton Court Nursing Home has 65 reviews.

Overall Experience

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  • 13
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  • 0

Date Published

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Review from Tina M (Daughter of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eaton Court was recommended to us. We knew as soon as we came through the door that this was the right place for mum. The care is excellent, the staff compassionate and helpful. Nothing is too much trouble. The room is lovely, fresh and clean and newly decorated, and very comfortable. We were lucky
to have mum here for her final days.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to leave a positive review for Eaton Court, we are always pleased to receive feedback and I will certainly share it with the team. We strive to provide the best care possible and have each resident’s person-centred care at the heart of what we do, and take great pride in looking after the Home for our residents.
Kind regards,
Tracy Gibbett, Home Manager


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Review from Sarah P (Daughter of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had been in hospital for three months, followed by two weeks in our local hospice for respite care. We needed to find a nursing home quickly. Having viewed two care homes we visited Eaton Court. We were impressed with the cleanliness and there was no odour.
The manager was very informative and
friendly. Mum has settled in well and the staff seem very caring and willing to help in any situation.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to leave a positive review for Eaton Court, this will be greatly appreciated by the staff. I will pass your comments onto the team, who will be very pleased.
Kind regards,
Tracy Gibbett, Home Manager


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Review from Cyril M (Husband of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first inspection to my wife arriving we have felt "at home" and valued. Nothing is too much to ask and the staff are excellent. Not only is the care for my wife fantastic but the care and concern around relatives is amazing. The atmosphere is upbeat in a sad situation but that's what makes
is so special. The room is clean and home from home. This definitely is a happy place. The staff work as a team which is great.

Reply from Tracey Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to leave a positive review for Eaton Court, we are always pleased to receive feedback and are pleased that you have found the experience for both you and your wife a good one. We strive to provide the best care and attention for each of our residents and to ensure smooth and healthy transitions, and we are glad that this has been the case for you.


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Review from Julie M (Daughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We dropped in by chance to take a look, from the beginning this place was impressive. It had a lovely happy, homely welcoming feeling. Mum looks so peaceful here and we feel relaxed here and when we are not able to visit we are confident she is looked after. The staff are absolutely amazing. What impresses
me the most is how happy they are and how they work as a team.
Our situation is a sad one but we feel mum is in the best place for her.

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Review from Walter L (Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Home from home feeling. This home has provided to be an excellent choice.

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Review from June B (Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is good.

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Review from David G (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this home for about 18 months and during that time her care, on the whole, has been good. However, just recently I have found the manager to be quite lacking in knowledge of my mother's ways and a senior carer lacking in the ability to do her job correctly leading to other senior
carers having to pick up the pieces. Also in the last couple of weeks, one resident has managed to get out of the building twice not good when he is supposed to be watched 24/7.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Thank you for your overall good review of the care for your mother. Your mother is very settled in the home and the care delivery she receives is a high standard and always looks well presented. We take on board your feedback and hope that this has now been addressed when we spoke in person and would continue to encourage you to speak to me directly in the first instance should you have any queries. As a manager I take great pride in all aspects of care and furthermore support families/friends should they wish to address concerns or submit compliments.


All staff who take up new roles are supported and mentored to bring them up to the standards expected by the manager and the company. The incident you refer to was an isolated and contained situation and additional measures are in place with the individual. I thank you for your continued support of the home and I will continue to have an open door policy.


Tracy Gibbett, Home Manager


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Review from Eileen B (Daughter of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all staff friendly and willing to help myself and my mother.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to write a positive review for Eaton Court, all feedback is greatly appreciated and I will pass your comments on to the team. We strive to help all our residents and their families as much as possible as we have each service users person-centred care at the heart of what we do.


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Review from T L (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcome by staff. Let us bring anything from their home. Let us know about situation arising.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to write a review for Eaton Court, all positive feedback is really appreciated as it makes a big difference to our home and the staff and I will be sure to pass your comments onto the team. At Eaton Court we strive to deliver the best care for all our residents and aim to make their stay most welcoming. Families are always welcomed at Eaton Court and I have an open door policy to listen to concerns/compliments/ ideas families have to progress our delivery of care.


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Review from Pamela G (Resident) assisted by family/friend published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care at this nursing home has been most happy since I have been here.
I am cared for and the food is excellent so I can't ask for more.
The staff are caring and pleasant at all times and the nursing care is very good.
My room, I enjoy being in.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

We are delighted that you have taken the time to share your perspective on your home, Pamela, and to leave a positive review. As you have experienced, the staff strive to provide the best care possible for you and each resident, and we are pleased that you are happy with your food and your room.


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Review from A B (Son-in-law of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Thank you for taking the time to write a positive review for Eaton Court, all feedback is greatly appreciated and makes a big difference to our home and the staff and I will be sure to pass your comments on to them.


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Review from Tom H (Son of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Eaton Court since June 2017. The staff have all been amazing, friendly, caring and go the extra mile.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to write a positive review for Eaton Court, all feedback is greatly appreciated and I will certainly pass your comments onto the team. We strive to provide the best care possible and have each resident’s person-centred care at the heart of what we do. Tracy Gibbett, Home Manager.


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Review from L M J (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up until now, the experience for my parents has been good.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Thank you for taking the time to write a positive review for Eaton Court, this makes a big difference to our staff and to our home. I will share your comments with the team, who will be very pleased. Tracy Gibbett, Home Manager.


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Review from J H (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff have made my mother feel like part of a family and several have become very welcome friends. Catering staff are always willing to go out of their way to provide something different for my 'mum' when she is having trouble eating.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Thank you for taking the time to write a review for our home, Eaton Court. All positive feedback is greatly appreciated and I will certainly pass your comments onto the team who will be thankful for your kind comments. We aim to make our service users feel like they’re part of a family and have each resident’s person-centred care at the heart of what we do.


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Review from Brian C (Husband of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my wife for most of the last three years and have become familiar with all the staff and most of the residents so I have been in a good position to see what makes Eaton Court 'tick'.
Visitors are always made welcome with refreshments available. The staff, both nursing and care are always
friendly and helpful and the manager approachable.
There are various activities, both inside and out. Unfortunately, as in any business, there is a far too much paperwork. Good humour is encouraged.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to write a positive review for Eaton Court, all feedback makes a huge difference to our home and the team and I will be sure to pass your comments on. We strive on making the home welcoming for all our residents and their families and as you are aware we aim to provide every service user with the best care possible. We also offer a range of activities that are suited to the different likes and interests of our residents and if you have any suggestions of what your wife would like to do then please feel free to mention it to a member of our team.


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Review from D F (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care and running of the home for my mother.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to write a positive review for Eaton Court, all feedback is greatly appreciated and I will be sure to pass your comments onto the team. As you are aware, Eaton Court pride themselves in excellent care delivery and aim to continue to strive for the very best for all our service users and to make care very person-centred.


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Review from Robert F (Husband of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5 years of excellent care with ease of access to staff when information is given or is required.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Thank you for taking the time to write a positive review for our care home, Eaton Court, this will be greatly appreciated by the staff and will make a big difference to the home as well. I will be sure to pass your comments on. As you are aware, Eaton Court pride themselves in excellent care delivery and aim to continue to strive for the very best for all our service users and to make care very person-centred.


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Review from Martyn P (Son of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eaton Court has improved immeasurably with the new owners taking over.
The management and staff are helpful and friendly and efficient. There have been positive changes in security, activities, decor and other facilities.
The management style is open and inclusive. The staff seem to enjoy their jobs
and always have a smile on their face.

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to write a positive review for Eaton Court, all feedback is much appreciated and I will be sure to pass your comments onto the team. The staff continually strive to be helpful and friendly to all residents and their families regardless of distance and time zones. I am pleased to read that you have noticed these positive changes in our home and we aim to continue to deliver excellent care to all who reside at Eaton Court Care Home and deliver this with pride.


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Review from J E (Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Copiously clean and dedicated staff (2 weeks care).

Reply from Tracy Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to write a positive review on Eaton Court. I will pass your comments onto the team, they will be greatly appreciated.
Tracy Gibbett, Home Manager.


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Review from Margaret A (Respite Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am here for respite care to be here for physiotherapy since I am unfit to go home after a stroke and up until now every member of staff has been very kind to me.

Reply from Tracey Gibbett, Home Manager at Eaton Court Nursing Home

Many thanks for taking the time to leave a review for Archers Park, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team.
Kind regards, Home Manager


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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Eaton Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Eaton Court Nursing Home is calculated as follows: ( (135 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 177 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eaton Court Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Anne

Anne Ruttle

Job Title: Home Manager

Joined: 2019

My name is Anne Ruttle and I am the Home Manager here at Eaton Court Care Home in Grimsby. I have been working in the care sector for over 35 years, starting my career as a Ward Assistant at the age of 16, I qualified as a Registered Nurse in 1988. I took up the position of Home Manager at this Orchard Care Home in April 2019.