Havenmere

191 Pelham Road, Immingham DN40 1JP
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8.2 7 Reviews
  • Havenmere, Immingham
Welcome to Havenmere!

Havenmere, part of Exemplar Health Care, is a specialist care home that supports people living with complex and high acuity needs.

The home has three ten-bed units that specialise in supporting adults living with high dependency nursing needs including brain injury, spinal injury, complex mental health and neuro-disability.

These units support people on their journey from being in hospital or living in a secure setting to community-based living, as well as offering longer term support for people living with degenerative or life-limiting illnesses.

The home also has Bridgeway Unit which supports adults who want to develop their independent living skills as part of their journey to community living.

Each bedroom at Havenmere has an en-suite, and the home also has communal dining and living spaces, as well as a games room, therapy room, sensory room and large accessible garden.

•        Pilgrim Unit supports up to ten adults living with conditions that require clinical and nursing input, therapy and social interaction, including acquired brain injury, spinal injury and complex mental health needs.

•        Clyfton Unit supports up to ten adults who require regular nursing care and who have limited movement or interaction, including those who require a tracheostomy, or are living with a spinal injury, brain injury, Huntington’s disease and Parkinson’s.

•        Mayflower Unit supports up to ten adults who display behaviours of concern and who require nursing input, distraction techniques and observations, including those living with Huntington’s disease and complex dementia.

•        Bridgeway Unit supports up to eight adults who want to develop their independent living skills as part of their journey to community living. The unit has two apartments and six large bedrooms, as well as a therapy kitchen, computer room and private garden.

Please get in touch to find out more!

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Care Provided by Havenmere

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Independent Living Training
  • Palliative Care

Good to Know

  • Person in charge
  • Amanda Griffiths (Home Manager)
  • Admission Criteria
    • By assessment
    • Ages 18+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Havenmere

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open door policy, welcoming friends and family at all times.


    If a meeting with the Home Manager is required, please call in advance.


    Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.


  • Parking

  • Free parking on site.


Havenmere Reviews (7)

8.2

Havenmere has a Review Score of 8.2 (8.214) out of 10, based on 2 reviews in the last 2 years. Over all time Havenmere has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
1
1
2
5

Review from D R (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident on Mayflower unit for approx. 15 months until she got sectioned under mental health act. I cannot fault the care, the compassion, the love, the dedication all the staff gave not only to my mum but also to me. The emotional support especially by two certain carers was above and
beyond. I will be forever grateful. 100% recommend.

Reply from Jenna Wood, Marketing Manager at Havenmere

Thank you for your kind words and for sharing your experience. We're pleased to hear that our team on Mayflower Unit provided compassionate care and support to both your mum and yourself. Your feedback means a lot, and we will share your appreciation with the team.


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Review from J G (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very happy with the care that my dad is receiving from Havenmere. I now have peace of mind that he is in a safe environment. The staff are lovely and always willing to give me the time if I need to discuss anything. Sometimes when I ring, they say he’s gone out for the morning, which is lovely to
hear. My dad has settled in very well and that’s a credit to all of the staff. I highly recommend Havenmere and want to thank each and every one of you.

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Review from Sue C (Sister of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the skills and kindness of the staff who have helped my brother get his love for life back after being very unwell. They have encouraged his love of gardening and music, and he has regained his confidence and sense of fun, and it is great to know he is being supported by
such a caring team.

Reply from Hannah Blundell, Havenmere Home Manager at Havenmere

Thank you very much for your kind words about our home. I will make sure to pass these words on to your brother’s Care Team. It’s our pleasure to support your brother – and we love seeing him happy and thriving here at Havenmere. We are proud to be making his every day better.


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Review from Helen E (Sister of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Havenmere have tended my brother with enormous care and compassion since his sudden ill health a few months ago. It took a while to get him the care he needed, but I am 100% certain that he is at last in the very best place for his condition. My brother has responded so well to the exemplary
care provided by all staff members - without exception - and that is testament not only to their expertise but also to the fact that they go the extra mile to provide care focussed on him as an individual – no ‘one size fits all’ provision here.
The Manager requested as much information as possible regarding my brother’s likes/dislikes/achievements etc. prior to his arrival, and his favourite CDS and DVDs were already awaiting him in his room. I was encouraged to bring pictures and ornaments from home to ensure that my brother felt embraced by memories. The accommodation is light, airy and clean and the attention to detail meticulous. The kindness, enthusiasm and patience shown by all members of staff is impressive and they go the extra mile for their residents, including my beloved brother, for which I am extremely grateful.

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Review from David B (Brother of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has resided at Havenmere since 2009, being one of the first residents. She has a long-standing acquired brain injury and has complex needs. Havenmere is by far the best residential setting in which she has lived, particularly in respect of the understanding of her needs and the way in which
she is supported. She has thrived under the care of the team at Havenmere and has achieved so much more than in other settings. The team there really do go 'the extra mile'. Despite me not being in a position to visit frequently I am always kept informed of relevant matters and am always consulted about key decisions. I am always impressed when visiting.

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Review from David B (Father of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident has been staying with you for over 16 weeks now and he has changed beyond any expectation, his temper and aggression have reduced, he actually seems to like to get involved in some of the activities you arrange, this has been unheard of before.
Compared with all the other homes I have
visited when looking for somewhere for him to go to, Havenmere comes out top of the list on all sections, his room is brilliant, he seems to like the food, he thinks the staff are very good at what they do.
I hope he will be able to make Havenmere his forever home.

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Review from Maureen L (Husband of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was very good and everything we asked about was given in detail.
Well satisfied.

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Current Review Score: 8.2 (8.214)

Overview of Review Score

The Review Score of 8.2 (8.214) out of 10 for Havenmere is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for Havenmere is calculated as follows: ( (19 Excellents x 5) + (4 Goods x 4) ) ÷ 23 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.388 Points relating to the number of positive Reviews for Havenmere is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 2 Positive Reviews ÷ 7.6 = 0.263

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Amanda Griffiths

Job Title: Home Manager

Hi, I'm Amanda, the Home Manager at Havenmere Care Home in Immingham.


Frequently Asked Questions about Havenmere

What types of Care is Havenmere registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Havenmere provide?

Palliative Care & Independent Living Training are other types of care provided.

How many Rooms does Havenmere have?

There are 38 Single Rooms.

What are the Facilities & Services at Havenmere?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Havenmere to the centre of Immingham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.