St Margaret's Care Home

Littlecoates Road, Grimsby DN34 4NQ
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9.7 35 Reviews
  • St Margaret's Care Home, Grimsby
St Margaret's Care Home is situated in Grimsby on Littlecoates Road. It provides residential, nursing and EMI care for elderly people and those with mental health needs or dementia.

The home is set in a series of attractive themed gardens which are very popular with residents, including the Rose Garden, the Royal Garden, a pond and a wildlife area. Residents enjoy looking at the gardens from their rooms, sitting out when the weather is good and getting involved with weeding, planting and harvesting fruit.

A packed and varied programme of activities is offered by two friendly Activity Coordinators. This includes pamper days (haircuts, shaving, manicures, pedicures, massages, makeup), exercise (gentle games and movement), games (bingo, quiz, bocca), art and craft (painting, drawing, colouring, making), knit and natter and baking.

Therapies such as sensory sessions with light, sound, touch and scent are on offer, as is the popular pet therapy where animals visit for cuddles, as well as reminiscence sessions to remember good times and memories.

Monthly church services are available for those who want them and there are lots of days out to the seaside, local garden centres, shopping, evenings at the theatre and trips to the pub.

Individuals have choice as to how they spend their time and everyone has a person-centred care plan.

Staff are friendly, dedicated and professional and there are qualified nurses on duty 24 hours a day, 7 days a week.

The team at St Margaret's work closely with local professionals such as GPs, dieticians, speech therapists, physiotherapists, social workers and other healthcare professionals.

The home is a warm and welcoming environment where people are treated with dignity and respect.

St Margaret's Care Home is part of the Sun Healthcare group.

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Care Provided by St Margaret's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Haddock (Manager)
  • Admission Criteria
    • NHS referrals, private referrals, social care referrals
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000
    • Number of floors: 1

Funding & Fees Guide for St Margaret's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £665
    • Self-Funded Residential Dementia Care from £665
    • Self-Funded Nursing Care from £900
    • Self-Funded Nursing Dementia Care from £900
    • RESPITE Self-Funded Residential Care from £665
    • RESPITE Self-Funded Residential Dementia Care from £665
    • RESPITE Self-Funded Nursing Care from £900
    • RESPITE Self-Funded Nursing Dementia Care from £900

  • Our rates are the same as the local authority rates, we do not charge top ups for rooms in the main building
    Hairdressing and Chiropody are invoiced as extra services additional to the weekly rate
  • (these prices are only a guideline, please contact St Margaret's Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • open visiting


  • Parking

  • Large private car park.


St Margaret's Care Home Reviews (35)

Total of 35, showing 1-20
9.7

St Margaret's Care Home has a Review Score of 9.7 (9.736) out of 10, based on 26 reviews in the last 2 years. Over all time St Margaret's Care Home has 35 reviews.

Overall Experience

  • 28
  • 5
  • 1
  • 0
  • 1

Date Published

35
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Review from M H (Son of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with everything on the staff are brilliant and the manager is very helpful indeed. Can't fault the care home at all.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your excellent review, I will share your comments with the team.


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Review from A R (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home friendly and welcoming. Care and support good. Mum treated with dignity. Staff excellent. Management. Excellent. Rooms good. Facilities are good. Cleanliness excellent. Food I find safety and security good and drink good. Activities look good but mum does not take part. Value for money
I cannot answer as social services have been paying for Mum's stay up to now.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your review. I will share your comments with the team


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Review from Tressa B (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad had spent 11 days on end-of-life care in St Margaret's. I found the staff very helpful and approachable when needing information on my Dad's care. The only issue I came across was that there was never anybody on the desk, we walked in signed the book and left an hour or so later nobody on the
desk or checking anybody who entered.
They cared for him 100% and he was always being checked on so no problem there but I think the security could do with looking at it as the door was open to anybody.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your review and comments. St Margarets operates an open door policy and has done for many years, the visitors to St Margarets find it a lot more convenient, especially after the restrictions of Covid. The door is locked from 7pm to 7am daily during the winter months and from 8pm to 6am in the summer months.


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Review from Darren P (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was diagnosed with Vascular Dementia and we arranged for him to go into assisted living at another premises locally. After a while it was realised he needed better, round the clock care. I visited several care homes locally and St Margaret's Care Home were the only one that treated my with
respect and dignity. It was agreed that my dad would become a resident at St Margaret's and since his arrival on 3rd Jan 2025, he has become more settled and less of a strain on myself and my sister. After a rocky start the staff at St Margaret's have been able to relate to him and he is now considerably more content and active.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for taking the time to write your very positive review. I will ensure that your comments are shared with all of the staff.


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Review from Lisa W (Daughter-in-law of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Horrid place, horrid staff, horrid nurse. Never been in a place so uncaring in all my life. My poor Dad spent his last 5 days on this earth there and I will never forgive myself for allowing him to be there!

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your review and I am sorry for your loss. Unfortunately, I cannot see that this is an accurate reflection of the service and level of care that we provide at St Margarets, which is evident in the other 30 reviews submitted in the last few years. It has been identified that this was from July 2024, some 6 months ago and it is impossible for me to understand why your concerns were not raised sooner, to allow me the opportunity to complete a full investigation. I can understand that this was an emotional time for you and your family, especially considering your father-in-law was only with us for 5 days.


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Review from Dawn D (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home. My father initially went into St Margaret's for respite at the end of August after having a couple of falls at home. The staff are amazing and my father ended up becoming a permanent resident. My father passed away on 25th December 2024. We were telephoned immediately and the
empathy we received was outstanding. I would recommend St Margaret's 100%. Thank you to all members of staff who cared for my Dad with love and care.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your lovely review. I will ensure to pass your comments over to the staff in our meeting later this week.


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Review from Jan S (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I took the difficult (but right) decision to Move our mum in July of this year to St Margaret's. From the initial meeting we had to actually moving Mum, the Manager helped and supported us every step of the way. She allocated Mum a room so she can look out onto the garden and a space in
the lounge so she can do the same. When Mum arrived, the manager and her fantastic team welcomed Mum and took time to help her settle in.
Since then, Mum has settled very well and the help, care support and entertainment provided has been great. All of the staff are very caring and attentive and react to each resident's needs. Mum is very happy and so are we!

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your really positive review. I will ensure your comments are relayed to all of the staff.


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Review from June B (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care and dedication all staff have shown to our mum, during her stay at St Margaret's Care Home.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thankyou for your lovely review, I will share it with the team.


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Review from R W (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in St Margaret's care home and they look after her and have never seen her look better, this is a wonderful care home and the staff that work there are brilliant it's like having a second family. Would highly recommend this place, the place is beautiful and the surroundings ie the gardens.
Fantastic team.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your lovely review, I will share your comments with the team.


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Review from Debbie T (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went in for respite for 2 weeks and due to a change in circumstances, he's now a permanent resident, as a family were really pleased that we could get a permanent place for Dad in St Margaret's. The manager and staff are lovely always there to help, he's got a good room we've put his own TV up
and photos and the food is really good. Dad's settled and happy and being well cared for which gives us peace of mind. It's always clean and tidy and I would highly recommend it to anyone who is looking for care or respite for their relative.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for taking the time to write your lovely review. I will share your comments with the team


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Review from J D (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been with you since November. He wasn't happy leaving his house to start with but he has settled now. I'm so happy with the way everyone looks after him.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your review, unfortunately, it can take residents a period of time to settle into a care home environment and am happy to hear he is now settled.


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Review from Teresa R (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are extremely happy with the care, warmth, dedication and hard work of all staff they are lovely. The cleanliness and food are brilliant. The residents are given interaction with several activities and we feel it's like home from home.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you Teresa for your lovely review, I will share it with the team at our next meeting.


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Review from Kim B (Daughter-in-law of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has settled well into St Margarets. All staff are always at hand to help no matter what it is for. We have visited many different times of the day and they are very welcoming.
The food is always very good and the servings are very generous.
Medication is given at set times and it
is adhered to by all nursing staff.
There are many activities for my mother-in-law to join in with if she wishes to.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thanks for your lovely review of St Margarets and the team. I will pass your comments on to all staff.


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Review from Gina A (Granddaughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using St Margaret's since January 2024 for my ban for two weeks at a time for respite care every 8-12 weeks. It's been a great feeling to find a facility that has a specific area and understanding for people living with dementia. I care for Nan full-time, and this respite time helps give
me a break so I can recharge. Nan is obviously cared for well, and I have complete confidence in the staff that cares for Nan. Seeing regular staff faces really helps me to leave and Nan to settle in quickly. I'm very grateful to the team for all they do for Nan and me.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you, Gina, for your positive review; I will pass your comments on to the team.


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Review from Annette P (Niece of Resident) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old uncle is currently in St.Margaret's and has been now for three months. The care and compassion is excellent. I would highly recommend St.Margaret's, I have in my job visited nursing homes, and this one is definitely 100%. Nothing is too much trouble, the staff are reassuring and friendly.
The manager and nurses are very supportive. It is without a doubt highly recommended. The activity side is brilliant, with cheerful coordinators helping, always something to keep residents interested, should they like to join in.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thankyou for your very positive review. I will share your comments with the very dedicated team of care staff, domestics, kitchen staff, activities team and nurses who all work together as a team to provide excellent person-centred care to all of our clients.


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Review from Maureen L (Wife of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very satisfied. Would have liked more information regarding my husband's health as he died of lung cancer and I wasn't told as he was a stroke victim and couldn't talk.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for the great review of the home and team.


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Review from Linda S (Wife of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into St Margarets Care Home in May 2023, he had dementia during a short stay in hospital other complications were found. He was on the dementia unit, I cannot fault the care he received while there the carers were brilliant the care he received was wonderful and he always seemed content.
He didn't have much speech but he used to have sad moods when he used to cry and they always comforted and reassured him nothing was too much trouble for the carers. All the staff were always there to help and nothing was too much trouble, it was always clean and a lovely atmosphere. Sadly my husband passed away in February 2024 and the kindness they all showed me was wonderful I couldn't have wished for him to be anywhere else.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your excellent review, I will ensure that this is communicated with the team. You were always by his side, never missing a day and we miss seeing you in the home.


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Review from Karen K (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed at St Margaret's to receive respite care after a short spell in hospital. We found the staff to be very friendly and caring, tending to my mum's needs with great efficiency and understanding. They were also very encouraging and ready to offer advice if needed. While there, my mum had to
attend some appointments at the hospital, and the staff ensured that transport was arranged and that my mum was ready for the excursions in good time. There was also the possibility to have her hair cut and styled every two weeks, something which I know she appreciated. My sisters and I often visited my mum together, and the staff were always welcoming and ensured extra seating if necessary.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your review. I am pleased to receive your feedback and to know that you and your mum were happy with the care received at St Margarets. I will pass these comments on to the team.


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Review from Lorna P (Daughter of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been able to relax and be reassured that Mum has been safe and comfortable and has her needs met physically, mentally and emotionally. All members of staff have been approachable, professional, compassionate, helpful advisors and extremely caring for Mum and her visitors. We have had superb
cooperation and advice for a specific event where Mum has been supported with arrangements to leave the home for part of the day and was welcomed back in with a cuppa and lots of smiles as well as staff being ready to help Mum with her specific needs at an ‘irregular’ time, checking every step of her care and personally taking time and interest.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you for your kind words and for taking the time to leave us a review.


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Review from Glenys H (Wife of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to put my husband in a nursing home wasn’t an easy one but had to be made. From the initial contact with the manager at St Margaret’s I felt reassured his needs would be met. My husband was given nothing but excellent care and respect throughout his stay. All staff at the home were superb
and nothing was ever too much trouble. If you are reading this review with the hope to be reassured your loved one will be in the best hands then let me assure you I would choose this home in a heartbeat if I had to make the decision again. First class service 24/7.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you Glenys for your review, we appreciate you taking the time to do this and for your kind words.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for St Margaret's Care Home is calculated as follows: ( (251 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 296 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about St Margaret's Care Home

What types of Care is St Margaret's Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Margaret's Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Margaret's Care Home have?

There are 47 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at St Margaret's Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Margaret's Care Home to the centre of Grimsby?

2.0 mile(s) as the crow flies, distance by road may be significantly further.