Review from Fiona C (Daughter-in-law of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience

From making the first telephone call, we found the staff at St Margaret’s kind, caring and understanding. We were able to view the facilities at a time that suited us and staff were available to answer any questions we had. We were offered a choice of rooms and they were all clean and fresh. Once our

mum had moved in, she was treated with the utmost care, respect and dignity. We were able to visit at any time and could always speak to staff when we needed to. We found all the staff very approachable and everyone seemed happy and friendly. The food always looked and smelt great, the rooms were kept clean and nothing was too much trouble. The whole process, from beginning to end, was made simple and hassle-free. We would have no hesitation in recommending St Margaret’s. Big thank you to everyone who helped to care for our mum.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you for your kind words and for taking the time to leave us a review, it is appreciated. We will pass on your feedback to our team.

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Review from Rod F (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

My father went into St Margaret's Care Home unfortunately for end of life care. It was a distressing time for him and all the family and was only made bearable by the kind and professional care given by all the staff and management at the home. From the moment he arrived he was made to feel welcome

and I know how much he thought of everyone who looked after him. He ate well, his personal care was always observed and was treated with total dignity and respect by all. Visiting family were all made to feel the same way. My dad came to regard many of the staff as friends and so did I. Nothing but love and respect for the whole team. Ten out of ten.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you for taking the time to write a review, we appreciate your kind words and will pass them on to the staff.

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Review from Jon F (Grandson of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience

Lovely staff who care about the residents.
My grandad is well looked after and feels safe and comfortable here.
The setting and grounds are really pleasant, and it's nice and quiet.
They even brought ice lollies out with it being so warm.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you, Jon, for your kind words. We appreciate you taking the time to leave a review, and we'll pass on your comments to our staff.

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Review from Diane W (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience

My dad went into the home on end-of-life in February 2020. My mother has advanced dementia, so went into the dementia unit. We couldn't have given enough praise to the staff on the end-of-life unit - they were excellent. Sadly Dad passed on the 7th of March, but Mam is still there. The manager always

makes time to listen to any worries or questions/queries, as does the assistant manager. The carers are great and listen, also understanding dementia helps a lot of people. Look at Mam, and because you can't see dementia, thinks she's fine. St Margaret's puts residents' care/needs above everything else.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you for your review and kind words, Diane; we will pass on your feedback to our team.

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Review from Derek A (Next of Kin) published on 12 May 2023
Submitted via Website • Report

Overall Experience

My son first went to St Margaret's for respite care but was admitted for full-time care a number of years ago. In all the time he has been at St Margaret's, the staff have been caring, compassionate, friendly and professional. Nothing is too much trouble, and I am always kept informed of his care needs.

I can take comfort in the fact that he is well looked after in a safe and friendly environment.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you, Derek, we appreciate you taking the time to leave a review and for your kind words; we will pass on your feedback to our team.

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Review from Petrina B (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience

I was so upset when the time came that I could not manage Dad in his own home. I have to thank all the staff who settled Dad very quickly during difficult times with Covid. My dad is 89 with dementia. He is safer here than at home and gets better care here when he has seizures than he ever did in the

hospital. The carers have patience, they treat him with respect and dignity, and I do not know where we would be without all their help. I would not hesitate to recommend this nursing home all-round.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you, Petrina, for your kind feedback; we appreciate it and will make sure our team get to hear it.

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Review from Tracy O (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience

My mother was discharged from the hospital after they discovered she had a cancerous tumour. She chose not to have surgery and was put on end of life care and was admitted to St Margaret’s Care Home in Dec 2021. From the moment she was admitted, she has been shown nothing but love, care, compassion,

empathy, kindness and dignity from all members of staff. I couldn’t wish for such a wonderful place for my mum to end her last days. I really appreciate everything you all have done and continue to do for my mother. I know she has loved every minute she has spent her.
The staff have adhered to all the rules over Covid for the health and safety of all staff and residents. Knowing this has given me the peace of mind that she is in the best hands. All heroes don’t all wear capes, but some wear masks and PPE.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Hi Tracy, thank you so much for taking the time to write this lovely review, it really means a lot to us. We'll ensure your kind words are passed on to our staff. Thank you.

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Review from Karen W (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience

6 days after dad was diagnosed with cancer, he moved to St Margaret's for end of life care. The care from all staff was excellent, the home was run like a mini-hospital, very organised. At 3.30 am one day, tearful and wanting to be close to dad, a lovely nurse let me in, gave me a blanket and walked

me to his room, she said to ring the bell if I needed anything. The family was so impressed by the high standard of care, we moved mum to St. Margaret's from another care home dementia unit, a week before dad died. Mums personal hygiene improved immediately, no more greasy hair and chipped nails. During one visit, mum was out of sorts, a carer helped me get her in the wheelchair so I could take her back to her room, she was too weak to walk. Mum was very agitated, the carer hugged mum, calmed her down and when settled in her room, a nurse took her temp (39.6). Mum was put in 14 days isolation due to coronavirus, so family was asked to leave, again in a professional, caring manner.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you for the lovely review and kind words for our staff. As you know, we’re being extra vigilant and careful with regard to Coronavirus and that is why your mum was initially isolated until we discovered the cause of her high temperature. As you’re aware, your mum has received treatment and is now out of isolation. We’re really pleased that with our strict infection control procedures we have so far been able to prevent a Coronavirus outbreak in our home.

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Review from Julia S (Daughter-in-law of Resident) published on 13 April 2020
Submitted via Website • Report

Overall Experience

My mother-in-law came to St. Margaret's in December 2017 after a stay in hospital, until she passed away on 3rd March this year. We want to say a heartfelt thank you for all the care mum received during her stay. As we don't live locally, to know that mum received the best possible care and respect

at all times has been a comfort to us. We always found all the staff to be caring, polite and supportive, both with mum and ourselves. Our experience of visiting St.Margaret's has been a positive one, and we would have no hesitation in recommending it. Thank you all.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you for your kind words Julia, we'll pass them on to our team.

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Review from S B (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience

All staff at St Margaret's were very friendly and attentive at all times. My father was well cared for in the tme he spent there. highly recommond this home.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you for your lovely review, we'll pass your kind words on to our staff.

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Review from Russell W (Son of Resident) published on 10 December 2019
Submitted via Website • Report

Overall Experience

The staff at St Margaret's looked after my mother for about a year and a half following discharge from hospital on an end of life package. She was firstly nursed back to some kind of health and thereafter looked after with care, dignity and love. No praise can be too high for the staff. Visiting was

always easy and we always received a friendly welcome.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you for taking the time to leave a review, we very much appreciate your feedback and we'll pass your comments on to our staff.

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Review from John W (Husband of Resident) published on 18 July 2019
Submitted via Website • Report

Overall Experience

My wife was a resident at St Margaret's during a spell of treatment which included three operations on her leg. It was after the second operation and a period in physio while she was waiting to return to hospital for a final operation that she spent at St Margaret's. The management and all staff were

efficient, friendly and more importantly, open about everything they did.
Carers talked to folk like they were family, giving banter back and forth and no-nonsense. There were loads of things to keep the residents interested, filling their days with things to do. They had craft classes, dominoes, games afternoons and much more. My wife spent time in 3 care homes during her treatment and St Margaret's was head and shoulders above the rest.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Hi John, thank you for your feedback, it is always rewarding to hear such positive comments, we'll pass it on to the staff. Best wishes.

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Review from Pauline H (Daughter of Resident) published on 6 June 2019
Submitted via Website • Report

Overall Experience

My mother went to St Margaret's for care after hospital discharge.
The care my mother received was exceptional from all the staff. She was treated with respect kindness and dignity
St Margaret's makes everyone feel it's a home from home environment especially for families visiting there loved ones.
I

sincerely recommend St Margaret's, everyone who works there is truly amazing and cannot do enough for you.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Thank you, Pauline, so lovely to hear your feedback.

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Review from Margaret B (Daughter of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience

My mother has been in the care of St Margaret’s Nursing Home for just over five weeks now and in that time the improvement in her health and well being has been remarkable. She is more alert (and looks it), she has a good deal more conversation, she is eating more (and looking forward to her food) and

she is walking (with assistance) which she hasn’t really done for some long time now. We realise that these are still early days but all members of the family ( 11 of us have visited at different times so far and some of us on several occasions) are very pleasantly surprised and cheered by this improvement in my mother’s condition which we attribute to the care and attention which she is now receiving at St Margaret’s. Every member of St Margaret’s team has been approachable and helpful and nothing is too much trouble. The home is bright and busy and welcoming.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Hi Margaret, thank you for your review and feedback. We’re really pleased that you are happy with our service and that your mother’s health and well being are improving.

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Review from Pat H (Daughter of Resident) published on 23 May 2019
Submitted via Website • Report

Overall Experience

My mum was in St Margaret's Care Home for only a short period of time while waiting to be moved to a rehabilitation unit. In that time I felt my mum was not treated with the respect she deserved by some members of staff, particularly by a senior staff member. There was little or no communication between

staff and family members, and we were made to feel that approaching senior staff with questions to help my mum settle in were dealt with in a very defensive manner, that was not helpful or welcoming. My mum was discharged and sent to the rehab centre without any communication to the family who was not aware that this was happening. As my mum is very deaf she needs extra support with communicating and that did not happen.

Reply from Julie Waite, Communications Manager at St Margaret's Care Home

Hi Pat, thank you for your feedback about your mum’s stay with us over four days in May. We’re sorry you felt it wasn’t a positive experience. We always strive to provide the best possible service and the feedback we normally receive from relatives reflects this. If you would like to discuss your comments in more detail, then our manager would be happy to speak to you on 01472 241 780.

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