Review from K M (Son-in-law of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience

The staff always gave good care showing kindness, patience and understanding. They were very friendly with a professional attitude. The food was excellent and fluids to be had each day. All staff were very approachable and dealt promptly with any concerns. The home itself was always clean and tidy.

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Review from C R (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience

Falls short in so many ways. I don’t know if the negligence is simply down to bad organisation or that some of the staff just don’t care. Had issues with missing meals, cleanliness and dignity to name but a few.

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Review from Alec G (Son of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience

The care home is very good, from the managers to the cleaning staff. Would recommend to other people. Thank you to all staff.

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Review from Stephen J (Son of Resident) published on 30 April 2023
Submitted via Postal Card • Report

Overall Experience

My mother was a resident for three months with your assistance until her death on the 19th April. She passed away peacefully with your excellent nursing staff by her side. She had been cared for during her residency by two carers in particular, both of which had shown care, warmth and understanding

with outstanding professionalism for my mother's needs. I can only speak most highly of the overall facility and care given to my mother from the management and her excellent team. Many thanks.

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Review from N R (Son-in-law of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My mother-in-law has just had a respite stay in Bridgewater. I must say it is one of the nicest homes I have been in. From entering the building to leaving, all the staff are very pleasant and welcoming. The care she received while in there was excellent, and she returned home quicker than expected

due to the care she received. Nothing is too much trouble for the staff with the residents, you can hear how nice they are with them while visiting.

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Review from Lynne P (Sister-in-law of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

My sister-in-law was transferred from the hospital to Bridgewater Park as the previous care home was unsatisfactory with poor care, hygiene and facilities. As safeguarding was an issue, social care agreed a placement to Bridgewater Park would be best. The nurses and staff (carers and admin) were all

professional and caring from the outset. For the final few months, the care for my sister-in-law, up to her passing in February 2023, was exemplary. Thank you.

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Review from Lynn M (Friend of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience

I would just like to say how lovely and clean your home is. No smell, which is one of the things in most of the homes I've been into. All the staff are so helpful and very, very pleasant. My friend who is in your home is always saying the staff are really lovely. Nothing too much trouble.
Thank you

to you all, you're doing an amazing job.

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Review from Reg W (Brother-in-law of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience

I feel lots of improvements could be made. The standard of bedding is very poor. Also, cleanliness is not good. Staff are run off their feet, not enough staff, the reason is poor pay. This needs addressing by management as the reason for no recruitment. Too much form filling by staff, I feel this wants

addressing so more time could be given to residents' needs.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Bridgewater Park Care Home

Thanks for taking the time to review Bridgewater Park. I am sorry that you feel we could improve in some areas. The home manager completes a daily walk round and where areas of cleanliness are not to our standard, this is addressed at the time of walk rounds with the team. The home is currently planned to have a refurbishment in 2023 where new bedding and an updated environment will occur. I can confirm that we use a dependency tool to calculate our staffing levels and can assure you at present we have sufficient staff to care for our residents. In relation to documentation, unfortunately, the documentation requires completing to evidence the care that our staff deliver to our residents.

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Review from Anne B (Wife of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience

Excellent care of my husband when we left the hospital and was put on palliative care (for 2 weeks).

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Review from John C (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

Friendly staff.
Rooms are clean, tidy and comfortable.

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Review from Betty H (Wife of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

We really like this home as all the staff are very helpful. My husband has settled very well in this home. I would recommend this to anyone who asked. All the staff are always cheerful to me and my husband. My daughter and her partner like the atmosphere in the home. The room is very nice and kept clean.

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Review from J M (Sister-in-law of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

Staff in all aspects of jobs across the home have gone above and beyond with the care of my brother-in-law. He has been treated with excellent care and dignity. I would highly recommend Bridgewater Park Care Home to anyone who needed to be homed. The care has also been extended to the family on our

many visits. Thank you to everyone.

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Review from E B (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for a while now and is well looked after. Staff are always very pleasant and polite.

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Review from Hayley B (Granddaughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care my nana has received whilst being in Bridgewater. The staff are all nice and friendly and always chat when I'm visiting. My nana has a good relationship with all the staff. It's always clean and tidy in my nana's room and the corridors etc. The meals always look lovely if I'm

here at meal times.

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Review from Cathy C (Daughter-in-law of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

Excellent room, staff are very friendly, clean.

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Review from Teri W (Granddaughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

Friendly and helpful staff members, always someone if needed. The rooms always seem clean and tidy.

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Review from Steven W (Husband of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

The building and all rooms are well maintained, very clean and well decorated. All of the staff appear to be attentive, efficient and very helpful. There is a choice of food at all mealtimes and snacks during the day.
After hearing stories about other nursing and residential facilities, I can definitely

recommend Bridgewater Park Care Home.

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Review from S M (Sister-in-law of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

I found the home very clean and organised, the staff were very helpful and kind and helped in every way they could. I can't comment on food or activities as this was non-applicable to my brother-in-law but what I saw other residents have looked excellent. I would highly recommend Bridgewater Park Care

Home to anyone who requires a care home and to be treated with dignity, understanding and excellent care.

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Review from C R (Grandson of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience

Excellent staff and very friendly to both patients and visitors. Providing the best care for my nanna. Would highly recommend to anyone looking for a good care home, knowing your loved ones are in the best care.

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Review from J R (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience

Staff are amazing, go above and beyond to meet my mum's needs. Nothing is too much bother. The home is clean, room is clean, staff ensure we, as a family, are kept involved and up to date with any changes in Mum's care. Would highly recommend!

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Bridgewater Park Care Home

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