Review from Denise R (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

Although my dear mum's stay here was short she was made to feel very comfortable by all the staff. It is very welcoming, light and airy, the staff could not do enough for me or us as a family. Many thanks.

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Review from Darren W (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

I found all the staff members extremely happy, kind and helpful. Whenever I asked any questions or requested anything for my mum I felt confident they were referring to her and knew her and her care needs. The home and mum's room were always clean and fresh and I was happy in the knowledge that my mum

was made happy and comfortable in the short stay she had before she sadly passed away. I cannot thank the staff enough for their compassion.

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Review from David W (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

Felt right as soon as we came to view. The room gave us the same feeling, light, airy, homely and didn't view anymore. It just felt right for Mum. Thank you to all at Bridgewater Park, although thank you is not nearly enough.

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Review from Caroline M (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience

Very caring and professional. Take time to talk to us.

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Review from Paul B (Son-in-law of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience

Visiting my mother-in-law was made a pleasurable experience with the support of the very helpful, diligent, caring and happy attitude of your staff. They are to be congratulated for doing a difficult job, which at times I am sure is quite stressful. My wife echoes these thoughts at a difficult time

for her mum, but it was uplifting to see her doing so well. She has only been in, just over a week, so we hope she continues to improve. Thank you.

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Review from M B (Son of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience

I cannot fault the level of care my mother received during respite. The staff have been efficient, helpful, friendly and gone the extra mile. I cannot thank everyone enough. If the facility my mother is being transferred to is not suitable, I would not hesitate to transfer her back on a permanent basis.

Keep up the good work. Thanks again.

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Review from Ryan B (Partner of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience

My partner stayed at this care home for three or so months after being hospitalised.
The staff were friendly and considerate, maybe a little rushed! But I can't recall her waiting too long for anything when I was there and she has said there was never too long between ringing the bell and someone arriving.

The food I can certainly describe as plentiful, regular and filling, although she now drinks tea by the gallon, which I think is a habit she gained from here! The rooms were spacious and always very clean, Can't really comment on anything else. The only thing I can think of, that I would suggest, is there being some update to the system regarding medication, as it did seem to get a little confused from time to time, but that could have been merely due to my partner not living in the area and nothing else. Probably the best nursing home I've ever seen and certainly the best my partner has experienced. Think she was almost sorry to leave!

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Review from E A (Wife of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience

In as much as I appreciate the good ones among the staff, some of the staff are passive-aggressive on the phone.
This home is very biased and judgemental. Their service is never about their patient's best interests. My husband went in there for the short term and within two weeks his health deteriorated

that he couldn't speak anymore, someone who was verbal and lively.
Also, the staff gets involved in the family matters.
I will never recommend this home to anyone.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Bridgewater Park Care Home

We are sorry that you have had this experience at Bridgewater Park, due to GDPR we are unable to discuss this individual case via carehome.co.uk.
If you would like to discuss this further please contact me on 01724 847323 or alternatively at melanie.walton@hc-one.co.uk.
I will share this feedback with the staff team so that lessons can be learned from the way that we communicate with families and loved ones of our residents.

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Review from B G (Granddaughter of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience

On behalf of myself and my mother, I wanted to thank Bridgewater, for their excellent care of my grandmother up until her death this weekend. She was a severely ill lady and rather difficult to look after, but they did so with dignity and care and we cannot fault them one bit. It was lovely to hear

how they always spoke about her so kindly and over the last 15 months, we have been so glad that she was in their care.

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Review from J R (Daughter-in-law of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience

All the staff are very caring and they kept in contact with me when they needed to. The last week of my mother in law's life, they weren't just there for her, but for us as well.

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Review from P N (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience

I have found the staff very helpful and kind and I have no complaints about my mother's care. She has been looked after and I have always found the staff friendly and caring.

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Review from M G (Daughter of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience

The way our dad has been looked after is second to none. The staff look after dad brilliantly and the family can rest easily knowing dad is in great hands.

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Review from E N (Daughter of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience

Would like to thank all the staff at Bridgewater Park for all their hard work and care in looking after my dad. They are always pleasant and very friendly, my dad is very well looked after and once again I thank you all.

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Review from J F (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience

Happy with the service that is being provided for our mum.

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Review from Sarah R (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience

My father was only in Bridgewater for two weeks a year ago, unfortunately, after suffering from terminal cancer for over two years before he passed away. We chose Bridgewater, as it was outstanding accommodation compared to any others in or around the area. The staff were superb, going to any lengths

to ensure my dad’s comfort in his final weeks and days. They pretty much asked him what he wanted to eat towards the end and did their utmost to accommodate his every need. Couldn’t ask for kinder, more competent or caring staff. I wholeheartedly recommend this home and worry so much for them during these dreadful coronavirus times. All the best to you all.

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Review from Teresa F (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

Dad has settled in here very quickly due to the friendly staff and great care he receives on a daily basis. Thank you all so very much.

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Review from Jacky O (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience

Mum came into Bridgewater for a week respite. We had been so worried that she would not receive good loving care. We could not have been more wrong. They have been wonderful and managed Mum's pain and anxiety far better than we had at home. If Mum needs to come back I am grateful she has Bridgewater

to return to.

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Review from I W (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care and support for my father during his terminal illness.

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Review from D A (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience

Very pleased with everything they all did for my Mum and they were very polite.

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Review from G W (Son of Resident) published on 24 October 2019
Submitted via Postal Card • Report

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Very clean, professional, kind and caring.

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Bridgewater Park Care Home

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