Bridgewater Park Care Home has a Review Score of 9.4 (9.448) out of 10, based on 24 reviews in the last 2 years. Over all time Bridgewater Park Care Home has 112 reviews.
Review from Pam W (Wife of Resident) published on 9 May 2018
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Review from M B (Son of Resident) published on 2 May 2018
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Review from D O (Daughter of Resident) published on 2 May 2018
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Review from Rita F (Resident) published on 19 April 2018
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Review from Paula O (Daughter of Resident) published on 11 April 2018
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Review from L I (Daughter of Resident) published on 11 April 2018
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Review from Jonathan P (Resident) published on 10 April 2018
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Review from Jusdean R (Resident) assisted by family/friend published on 3 April 2018
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Review from Lynn B (Daughter of Resident) published on 26 March 2018
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Review from Thomas S (Resident) published on 24 November 2017
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Review from Michael S (Partner of Resident) published on 26 September 2017
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Review from J W (Partner of Resident) published on 6 July 2017
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Reply from HC-One, Careline Team at Bridgewater Park Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
The health, well-being, safety and happiness of residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.
HC-One aims to deliver the kindest possible care to all Residents, tailoring our care and activities to the Residents individual capability.
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Review from Melvyn W (Son of Resident) published on 5 July 2017
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Review from J L (Brother of Resident) published on 15 June 2017
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Review from Anita H (Daughter of Resident) published on 14 June 2017
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Review from C A (Daughter of Resident) published on 9 June 2017
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Review from Geoffrey C (Son of Resident) published on 11 May 2017
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Review from Doris B (Resident) published on 19 April 2017
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Review from Rosie W (Resident) assisted by family/friend published on 17 March 2017
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Review from Ruth S (Daughter-in-law of Resident) published on 10 March 2017
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The Review Score of 9.4 (9.448) out of 10 for Bridgewater Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.448 for Bridgewater Park Care Home is calculated as follows: ( (196 Excellents x 5) + (42 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (13 Very Poors x 1) ) ÷ 277 Ratings = 4.448
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bridgewater Park Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Apr 2023
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