Review from Mary-Ann S (Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience

I have been living here for approximately 18 months. I feel that this is a happy and caring home. All are welcoming and I am assured of all the help and caring. Tried to the best of my knowledge to give an accurate review of my knowledge and encourage other people to come here and experience the joy

of living here (great grub).

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Review from Kitty B (Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience

St Mary's is very good and I am very happy. I join in with lots of activities. I like the food and my room is really lovely. The carers are lovely and kind.

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Review from Elizabeth L (Respite Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience

I look forward to going and enjoy it when I'm there. I have ups and downs but that's emotional. Food is beautiful and varied and everyone is very helpful and can't do enough for you.

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Review from D A (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience

Very happy with the care provided.
The staff are very caring.
A good range of activities on offer and entertainment in the home.

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Review from P S (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been living at St Mary's for three years. She suffers from dementia and needs specialist care. The staff at St Mary's look after Mum very well and are genuinely interested in her. They know her well and so know the care she needs and deserves. St Mary's is always clean and tidy. The home offers

a variety of activities for the residents and takes them out for day trips to places of interest. The hairdresser who visits weekly is friendly and compassionate and a great asset to the home. I would highly recommend St Mary's.

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Review from Amanda M (Niece of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

My aunt has been in the home for about 18 months now and she has really settled in well. She likes all the staff especially the activities coordinator who goes out of her way to help her. Overall I would recommend the home, it's a lovely home.

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Review from B K (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience

After a few initial teething problems, which are inevitable when someone has to live somewhere else, staff listened and they were resolved. My mother is content and the family are happy.

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Review from S J (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

Staff are fantastic. My dad is safe and well cared for. St Mary's Care Home is a wonderful care home!

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Review from Barry R (Daughter of Resident) assisted by family/friend published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

My wife has been in and out of St Mary's Care Home for the past 6 months. During this time, we have found all the members of staff very welcoming, caring, tentative and informative to myself, family and more importantly my wife. During this short stay, she has encountered several emergency admissions

back into the local hospital, but we have been informed appropriately and in a timely manner on each occasion all staff being supportive during these times. Food menus are varied and residents offered alternatives if necessary. The entertainment programme is also varied and special events celebrated on a regular basis. The manager has also been supportive and informative during our transitional period and we as a family would certainly recommend the home to others.

The only issue we would raise is perhaps having a photo gallery in the foyer/reception so all members of staff are easily identifiable so families are aware of residents key workers.

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Review from Carole O (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

After my mum died in 2017 my priority was to find the best care home I could for my dad. I have no regrets placing my dad into St Mary's. The staff and management are all very approachable, helpful, caring and supportive both to my dad and all his family. The facilities and activities are excellent.

Every time I visit my dad it is very clear that I have made the right choice and this is peace of mind for us, his family.

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Review from J F (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience

Daily care requirements are well met. The most important thing for me is staff engagement. They are considerate and caring towards residents. This does not waver even when busy and demands are high. The teamwork is excellent and the staff professional, warm, friendly and well managed.
The rooms and

standards are very good, however, some rooms need a little more colour. The corridors are a welcome sight, vibrant and interesting. Always stop to look! Got to mention, food options and tea trolley are discussed whenever I visit. Mum always relays how good the food and choices are, also careful consideration is made for residents personal preferences and variations on dish, a favourite line of mum's; "Nothing seems to be too much trouble."

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Review from A E (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience

My dad came here just after Christmas he is very well looked after and cared for. My dad is safe here and that makes me feel happy.
I don't worry about him as much as he is very unsteady on his feet and if anything was to happen to him he would be looked after and helped.
His room is very nice and

clean and he enjoys the company and mixing with people. At the end of the day, he is safe.

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Review from P A (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience

My father was admitted for emergency respite just before Christmas 2016.
He received such excellent care and consideration that he has now opted to become a permanent resident.
As a family, we have observed significant improvement in both his health and general well-being.

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Review from Philip H (Son of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience

The care, compassion and dedication showed to my mother and father was excellent and although sometimes my mother gave them challenges they were still brilliant in all that they did for her. Also with dad they were so patient with him and always helped him when required or if he asked for it. The care

home is a good example of how care should be given, managed and run. Excellent in every way.

Reply from Bev Hanson, Regional Manager at St Mary's Care Home

Thank you for sharing your experience of St Marys, your review of the service is very much appreciated.

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Review from Jane B (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience

I have found the staff extremely caring and helpful with mum (who can be difficult) They answer alarms fairly quickly and are eager to please. The home is kept clean and tidy at all times and there are a number of activities for the residents to join in. The food is always well cooked and appetizing

and the kitchen is immaculate. My one concern is that the residents are mixed together but as my mum doesn't yet have dementia she finds being with some of the residents quite difficult.

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St Mary's Care Home

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