Randolph House Care Home

Ferry Road West, Scunthorpe DN15 8EA
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7.1 17 Reviews
  • Randolph House Care Home, Scunthorpe
Randolph House Care Home is located in a residential area west of Scunthorpe and is convenient for shops, amenities, public transport and the motorway network.

Randolph House is a custom-built residential home with separate areas for residential residents and those residents needing support as they are living with a cognitive impairment like dementia. The home is proud to offer those who challenge mainstream services a safe place to call home and have purpose built specialised houses to meet the needs of individuals with acquired brain injuries, challenging behaviour, dementia, and a variety of other complex conditions.

They used a specialised computerised care planning and documentation system which ensures staff are able to record all their support to residents quickly and efficiently and therefore have more time to spend with residents to ensure they have the best possible quality of life.

They ensure that a wide range of activities and social events are regularly organised. They provide a healthy, nutritious and balanced diet for all residents and the team ensure there is always a warm welcome and home-from-home feeling within the care home.

Residents can benefit from the regular visits made to the home by an experienced hairstylist and qualified chiropodist visits.

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Care Provided by Randolph House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynn Lacey (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Randolph House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950
  • (these prices are only a guideline, please contact Randolph House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Randolph House Care Home Reviews (17)

7.1

Randolph House Care Home has a Review Score of 7.1 (7.094) out of 10, based on 3 reviews in the last 2 years. Over all time Randolph House Care Home has 17 reviews.

Overall Experience

  • 6
  • 9
  • 2
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Date Published

17
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14

Review from A H (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Sometimes her clothes aren't clean and she has plenty to change into and sometimes she wears someone else's clothes. The lady who does the activities is good and gets everyone involved and when we have been there some of the carers are on their phone and not looking after them.

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Review from Chris H (Wife of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Randolph House nearly 2 years with Alzheimer's. He had a few negative experiences in three other care homes before coming here and I have to say, having worked in the NHS for many years, to compare the standard of care is brilliant. The staff are so caring and, although he now
is unaware of his surroundings, they treat him admirably. There is never a smell as you walk through the front door or anywhere else throughout the home. The staff are always upbeat and friendly, nothing is too much trouble. They have plenty of activities going on and the food is very good and wholesome.

Reply from Lynn Lacey, Home Manager at Randolph House Care Home

Thank you for taking time to give such positive feedback, it is a privilege to provide care and support for all the residents living here. It is also so important to all of us at Randolph House that every member of our residents' family and friends feel confident in the service that we provide.


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Review from P D (Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Room to small and ensuite.
Living here is bearable, the staff are fine.

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Review from P K (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a lot of falls due to her fragility and Alzheimers. She now has to wear a collar and cuff sling so is unable to feed herself. The staff here are lovely taking care of mum assisting her with dressing and at meal times. I visit mum almost every day and the staff are brilliant! Meals are nutritional.
Everywhere is always spotlessly clean. I myself can't praise the staff and management enough.

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Review from R S (Son of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are attentive to residents' needs at all times and work very hard. The care home is very clean in all areas. The staff are always happy to see us visiting and often stop to talk and keep us updated. Meals are always of a good variety and look appetising. We are really happy with the care our
mother gets in Randolph House, and wouldn't change this.

Reply from Luke Stocks, Managing Director at Randolph House Care Home

Thank you for your kind words, I will pass on your feedback to our staff.
I am very pleased to hear of your positive opinion of Randolph House, so thank you from myself and the team.


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Review from K C (Daughter of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has settled in Randolph House very well she now feels like this is her home she is happy, safe and secure in her twilight years. She tells me she has lovely meals. All the staff appear to treat her with respect and dignity and clearly care for her wellbeing. She is always kept clean and tidy
so overall very satisfied.

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Review from S D (Son of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother needed the support and assistance that only a care home could provide. Randolph House is close to where I live and our first choice to see how mum responded to living in a residential care home. The home has been very accommodating to her needs, she already loves all the staff that work there
and praises them, food and the cleanliness. I've not been allowed in due to Covid-19.

Reply from Kevin Robinson-Husband, Regional Manager at Randolph House Care Home

Thank you for this lovely comment I will ensure this is discussed with staff teams.


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Review from Linda F (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living here since 2010 - chosen through previous recommendations from people we knew. The standard of care in the 9 and a half years of my mother being here has been excellent. The care staff really do care for the residents.
The standard of meals is excellent and the chef will
make anything a resident would prefer if it's not on the menu that day. The cleaner is on duty every day - laundry services too. There's a hair salon and various other services that come in.

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Review from Julie D (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was lovely to see my mum joining in with the 40s and 50s singalong with the singer you organised in December. Mum loved it and even though she suffers from dementia, she really joined in. Thanks, it made my day. I live a distance away so it is difficult to know how she is from day to day as I can't
just pop in, but I feel reassured that she is well looked after and happy. I wish you had a page on social media that you could use to show what is going on. A few care homes near me do this and it's great to see what is going on. Maybe something to think about?.

Reply from Sharon Cole, Manager at Randolph House Care Home

Thank you for your review Julie. We do have a social media page for all Burlington Care homes. If you search Burlington Care Ltd on social media, all stories are published on there. I will pass on your lovely review to the staff team.


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Review from M T (Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite staff, nothing is too much bother for them, very helpful.

Reply from Sharon Cole, Manager at Randolph House Care Home

Thank you so much for your lovely review. I will pass on your comments to the staff team.


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Review from Sally K (Daughter of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident since 2017 and was very scared at the prospect of giving up her independence but the staff have made her feel like it is a home from home. For me, as a relative who needed the reassurance that my mum would be cared for, respected and safe in her environment, this was the ideal
choice. The home is clean, friendly and the staff are caring and engaging. Mum has her own space when she needs it but there are plenty of activities for her to participate in if she wants to. She is actively encouraged to do so by both the staff and us as relatives. Mum particularly enjoys the food which she says is just like homemade with a wide choice and always fresh. If Mum is not up to joining her fellow residents in the communal dining room, her meals are brought to her room, which is a comfort to know that Mum is not ignored and that she is being monitored to ensure that she does not go hungry or become dehydrated. We are, as a family, very happy that our mum is safe and happy.

Reply from Sharon Cole, Manager at Randolph House Care Home

Thank you so much for your lovely review. I will be sure to pass your thanks onto the team.


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Review from Amanda (Daughter of Resident) published on 9 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been in the care of Randolf House now coming up to 3years, it’s more like a real home rather than a care home, he is a dementia sufferer and settled in within half an hour, the careers couldn’t do enough to welcome him, he is treated like one of their family. We visit dad two to three times
a week at least and are welcomed by the careers the same every time, they are so dedicated. It is so reassuring knowing dad is well cared for, he is so happy. Would have no hesitation in recommending this care home to anyone.

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Review from S D (Daughter-in-law of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home which my mother is a resident clean. All the staff are helpful and caring to my mother and myself. Nothing is too much trouble and staff always listen to my concerns about health etc. and problems are always dealt with straight away.

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Review from John B (Son of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother seems settled and very happy here. The hard working staff are marvellous treating the individual residents with respect protecting their dignity and all with humour and professionalism we her family and other visitors are made to feel very welcome every time we visit and are kept well informed.
The
social coordinator certainly tries to come up with events, games, music sessions etc to stimulate the residents as much as possible. I would like to thank every one of the brilliant team.

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Review from Hannah (Regular Volunteer) published on 3 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From November 2015 I have been visiting Randolf House to gain work experience as I am wanting to become an Adult Nurse. I was able to meet many of the residents, interact with them, have a game of bingo, make bunnies for Easter and tissue paper flowers for mothers day including many more activities.
I would like to thank one member of staff who showed me around the care home and encouraged me to carry out activities with the residents. By doing this I was able to build on all of my skills that I will need for when I go to university. I would also like to thank the home manger and all other members of staff for being very welcoming and making the care home a wonderful and happy place to be. I will miss carrying out my work experience and miss the residents that i was able to make a bond with. I hope to return the the care home to visit soon.

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Review from Lesley W (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Randolph House for just over four years and has been well cared for during this period. Any issues that I have raised have always been promptly dealt with and he has been well looked after.

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Review from Gareth F (Grandson of Resident) published on 21 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was on Bluebell (nursing) and wow the care he was given was fantastic, the staff are so attentive and always happy to help. Absolutely brilliant care given my grandad always looked smart and well looked after. Very clean and well presented I would recommend this home to everyone.

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Current Review Score: 7.1 (7.094)

Overview of Review Score

The Review Score of 7.1 (7.094) out of 10 for Randolph House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Randolph House Care Home is calculated as follows: ( (13 Excellents x 5) + (11 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 36 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.094 Points relating to the number of positive Reviews for Randolph House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 1 Positive Reviews ÷ 10.6 = 0.094

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Sue

Sue Vickery

Job Title: Administrator

Joined: 2018

Sue worked at Matalan for 23 years as the Cash Administrator/Team Leader and also as a trainer to new staff and management in administration. Sue decided that she wanted to go back to college and study Sage 1/2 and ECDL. With her acquired qualifications, she hoped to apply for a new Admin/Secretarial position in the Care Sector. That is where she found Randolph House. Sue enjoys the new challenges that the care industry has brought to her.


Outside of work, she enjoys walks with her new Granddaughter, trying out new recipes and travelling the world for the culture when we're able to.


Wendy

Wendy Case

Job Title: Activities

Joined: 2023

I'm Wendy, lead engagement for activities at Randolph House. I am married and have been with my husband for over 23 years. I started at Randolph in April 2023 having previously worked in activities for over 6 years as a wedding photographer /events coordinator and an author for 15 years, along side working as a forklift driver in a warehouse for 11 years. Outside of work I look after my father in law who lives with me and my husband and I am a carer for my brother in law. I enjoy creating charcoal pictures, wood burning, making garden tables and a bit of writing,


As lead engagement I plan all activities that go on in the home, from creating an idea from scrap wood to booking in singers and other acts. We see visiting family members on a daily basis and we put families minds at ease by giving them up dates on their loved ones.


David

David Venables

Job Title: Kitchen Manager

Joined: 2014

David started working for Knights Care in 2014 as the cook at Drovers Call. David has recently taken on the Kitchen Manager role for both Drovers Call and Randolph House so he splits his time between the two homes. As well as studying Cattery at South East London Tech College, David has an NVQ in Health and Social Care and has 8 years of experience working in a Special Needs College. David can’t live without music and like to read every day.


Frequently Asked Questions about Randolph House Care Home

What types of Care is Randolph House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Randolph House Care Home provide?

Palliative Care, Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Randolph House Care Home have?

There are 45 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Randolph House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Randolph House Care Home to the centre of Scunthorpe?

1.4 mile(s) as the crow flies, distance by road may be significantly further.