Review from E M (Wife of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

My husband is very well cared for. The carers are very nice and treat him very well. He enjoys his food and his room is very nice.

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Review from A C (Friend of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience

I found being a visitor to a good friend most pleasant and welcoming, the hospitality by all the staff extremely gratifying.

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Review from Olivia C (Granddaughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience

Do not allow loved ones to be "looked after" here.

Staff allowed my grandma with dementia to exit the building in an unsecured exit. Not one member of staff even noticed she was gone. A member of the public had to return her to the home. Again not one member of staff even bothered to contact any

one of us in her family. We found out because I saw the lady who found her in the middle of the road post a status on social media!!

Disgusting lack of care. The website needs updating... “imagine the peace of mind you’ll feel knowing your loved one is being cared for in a safe, happy and enjoyable environment” really... alone and lost in the middle of an extremely busy road. Again, disgusting.

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Review from A T (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience

Mum resided at Sycamore lodge for 11 months until she moved to another establishment at her request and with the full support of family members. Sycamore Lodge appeared to offer so much at the beginning of her stay but the reality turned out to be very different. The carers were kind and all worked

incredibly hard and did their best in often difficult circumstances. There was no regular or sustained programme of activities during her stay. Occasional special events, e.g. a keyboard player was provided and enjoyed.

Sycamore Lodge seems to adopt a reactive as opposed to a proactive approach to most matters. Throughout her stay, there were issues around housekeeping, personal care and medical matters. Only as a result of family members being able to visit often were those identified and so able to be raised and then usually resolved by individual members of staff. Mum has fond memories of the friends she made and the carers who made that possible.

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Review from Raymond K (Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience

I have had a very pleasurable stay at Sycamore and the staff have been very nice and helpful.

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Review from Susan C (Daughter of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience

During the time my Mum has been resident at Sycamore Lodge, her physical and mental health have improved significantly and I believe that this is due to the high level of care which she receives. My Mum has told me that she is very happy there and would not like to live anywhere else. My experience

with staff and management has been very positive throughout her time there. An excellent care home.

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Review from Janet H (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience

Sycamore Lodge is a bright and cheerful care home. The staff have all been wonderful, with the care and nursing they have given my mother who is 96 years old.
Her room was very pleasant and well furnished with a TV.
The food was very colourful and well presented and a lovely variety every day.
Her

laundry was quickly sorted and returned fresh.
The lounge area was nice and sunny with plenty of seating and TV's.

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Review from Maureen P (Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience

Overall care good, but sometimes rushed. The cleaners were professional in their jobs often under difficult difficult circumstances. Domestic staff maintained a high standard of cleanliness. A criticism would be that often the food was not hot.

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Review from G W (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience

My Mum has only been here for a few days. It is only short term. She is very happy and relaxed. The staff can't do enough for her and us when we arrive. She loves the food, also especially the plate of biscuits she gets with her cups of tea. Lovely place.

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Review from Tracy R (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience

The staff are very approachable and friendly, however, I feel there is a break down in communication between staff members themselves when passing information on and informing family of action plans for concerns and monitoring this with regards to the resident (Mum). The chef is excellent, enthusiastic

and cares so the residents are fed very well. More activities or entertainment are needed, not enough music being played. I suggest turning the bar into a music room.

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Review from L J K (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience

Pantomime day, great afternoon. Everyone enjoyed it. Staff all very helpful.

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Review from L P (Cousin of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience

My cousin has Alzheimer's and his wife a neurological disorder. Their care needs are very different and complex. They have lived at Sycamore Lodge for 12 months and their care has been exemplary.
The home is beautifully decorated and well maintained and comfortable. We have experienced nothing but

excellent support and care as needs have changed. The food is well prepared and presented with choices for all meals. Relatives are encouraged to be included in various activities eg the recent pantomime and wonderful buffet for residents and guests.

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Review from J C (Friend of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience

Every care is taken to make residents happy and content and to reassure relatives in every way necessary.
All meals are excellent with everything possible done to provide suitable food that each resident likes and needs. The food and cooking of meals are the best.
Activities can be difficult to provide

as residents are very limited with age (over 90 mainly) or have little attention span. But there are good attempts to supply what is needed.

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Review from Kenneth B (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience

Mum seems to look forward to going and seems happy enough when she comes home. I get reports about how she has been, which is mixed, due to her condition, most of the time she seems to have enjoyed her day.

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Review from Richard S (Son of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother was a resident of Sycamore Lodge from 2007 - 2018. I cannot speak too highly of the quality of care she received. A big thank you to everyone, past and present, who had contact with her and for their help.

Reply from Sukhvinder Marjara, Director at Sycamore Lodge Care Home

Thank you Richard, your mum will sadly missed. Sara (Home Manager)

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Review from John G (Son-in-law of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience

On my first visit to Sycamore Lodge I was very impressed everyone was very friendly and helpful.
After frequent visits, the food was good and plentiful and patients seemed very happy and relaxed.

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Review from P G (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience

Very friendly atmosphere, staff very helpful nothing too much trouble. Clean and bright decor, food excellent.

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Review from A R (Daughter of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother was treated with care and dignity. Nothing was too much trouble. We were often given information relating to both the home and Mum's health and well being.
Owners, manager and staff were all professional, friendly and caring.
Housekeeping was good. Nurses monitored Mum regulatory for pain,

discomfort and bed sores.
Our family felt Mum was very well looked after. Sadly Mum has passed away.

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Review from Janet B (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience

My mother was admitted for continuing nursing care to Sycamore Lodge.
The staff were and caring to my mum and the family. Our every need was attended to.
The room was bright and clean, and with a comfortable bed.

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Review from Deborah B (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience

Excellent nursing home, lovely rooms, decor and nice food. Excellent staff, always welcoming and extremely friendly, always a pleasure to visit my Mum there.

Nursing staff always kept me well informed with my mother's scare.

Would highly recommend.

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Sycamore Lodge Care Home

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