The Valleys Care Home

Harpham Close, Scunthorpe DN16 3AG
Submit a Review
8.8 29 Reviews
  • The Valleys Care Home, Scunthorpe
Show The Valleys Care Home on the Map

Care Provided by The Valleys Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alice Pawson (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of The Valleys Care Home? View your Advertising Options

The Valleys Care Home Reviews (29)

Total of 29, showing 21-29
8.8

The Valleys Care Home has a Review Score of 8.8 (8.798) out of 10, based on 5 reviews in the last 2 years. Over all time The Valleys Care Home has 29 reviews.

Overall Experience

  • 23
  • 5
  • 0
  • 1
  • 0

Date Published

29
3
4
5
24

Review from George W (Wife of Resident) assisted by family/friend published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark B (Son-in-law of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Would just like to thank all the staff on Brumby who cared for my mother-in-law towards end of life. The staff were very caring and treated my mother-in-law with the dignity she deserved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L T (Niece of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt went into the above home for end of life care. I can not thank everyone for their care of my aunt and kindness shown to her family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony F (Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Valleys is a modern, bright, well-secured care home which is well equipped. The staff are friendly and supportive and meet you every need no matter how personal whilst ensuring that you retain maximum dignity.
I do not have mobility for a couple of months but in other respects do have capacity.
I cannot fault the level of care I receive; all aspects are conducted to the highest standards.
The home fully deserves it's CQC rating of 'Good'. (I have checked!)

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea A (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was placed here on the emergency hospitalisation of my mum. Initially for a week but actually being her for 10 weeks in total. The staff got to know him quickly and were very kind and caring. The room was spacious and had an ensuite. It was great to have the added benefit of 24 hours nursing
care if needed. It was sad to leave such a caring environment both for dad and myself. I will miss the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol H (Niece of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Uncle moved in from another home where he wasn't settled. Since he has been at The Valley's he really has settled. Staff have been very professional and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Daughter of Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care and attention my mother received during her time at the valley nursing home, staff made every effort in her care we found them to be extremely kind and understanding whilst maintaining a high standard of care. Her room and the home were always clean and tidy, the
staff welcoming and cheerful there is a really "feel good" atmosphere amongst the staff. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally F (Daughter of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum was here at The Valleys for approx 6 weeks respite care. Although most of the day staff seemed caring and kind, the night staff were unkind and a bit abrupt and sometimes not very nice to my mum (according to what she told me). The overall standard of care wasn't that good and my mum was often
in dirty clothes when I visited and often her sheets on her bed were dirty. The smell of urine on her unit was overpowering too!

Reply from Hazel Whittaker, Home Manager at The Valleys Care Home

I am very sorry to hear that you were disappointed with the service, I have spoken to the management team within the home and we do not have a record of any concerns or complaints being raised by yourself during your mothers six weeks stay. I would like to look in to the points you have raised so please could you contact me at the Valleys at your earliest convenience
Kind Regards
Hazel Whittaker


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J (Daughter of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Valley care home has a lovely warm welcoming atmosphere and I am pleased my mother has been placed here. The staff are outgoing , open and friendly which is just what the residents need ,this includes the cleaners who are very kind . There is lots of space and a very pleasant outdoor area filled
with sunshine but with a safe feel to it . The decor is soothing and the food is superb . There is a relaxed ,easygoing feel about the place. Also, the place smells nice too !

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.8 (8.798)

Overview of Review Score

The Review Score of 8.8 (8.798) out of 10 for The Valleys Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Valleys Care Home is calculated as follows: ( (59 Excellents x 5) ) ÷ 59 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.798 Points relating to the number of positive Reviews for The Valleys Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 5 Positive Reviews ÷ 16.8 = 0.298

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet