Clarence House Care Centre

Albert Street, Brigg DN20 8HS
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9.6 30 Reviews
  • Clarence House Care Centre, Brigg
Situated in a quiet residential area close to the centre of Brigg, within close proximity of the railway station, Clarence House Care Centre offers personal care for 29 older people.

All rooms are single occupancy with the majority having en-suite facilities, have garden views and are spacious, offering a choice of colour and furnishings which can be personalised to suit residents' individual choices and preferences. There is level access and wide corridors which permits the use of wheelchairs and other assistive equipment, providing a safe environment for all residents.

There are two lounges, one lounge/dining area and a separate dining room. The home benefits from a front garden and an enclosed, private, well maintained rear garden. Other facilities include hairdressers salon and cafeteria. Offer short stay beds; respite beds, permanent residential care, day care, bathing care and also accept personal budgets.

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Care Provided by Clarence House Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Short (Home Manager)
  • Admission Criteria
    • All
    • Ages 18+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Clarence House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £725 – £925
    • Self-Funded Residential Dementia Care £800 – £1,000
    • RESPITE Self-Funded Residential Care £825 – £1,025
    • RESPITE Self-Funded Residential Dementia Care £850 – £1,050

  • No top up charGE
  • (these prices are only a guideline, please contact Clarence House Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Clarence House Care Centre Reviews (30)

Total of 30, showing 1-20
9.6

Clarence House Care Centre has a Review Score of 9.6 (9.564) out of 10, based on 8 reviews in the last 2 years. Over all time Clarence House Care Centre has 30 reviews.

Overall Experience

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Date Published

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22

Review from B B (Respite Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, compassionate, respect, kindness and understanding. Staff are excellent and cope with all sorts of problems which the residents may have. Explaining to dementia patients particularly. They have a great sense of humour and make it a happy place for the residents while retaining their professionalism.
Nothing is too much trouble. Food and cleanliness are very good. Hygiene is very good.

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Review from Joy R (Niece of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Auntie had a wonderful team of cares at a difficult time for us all.
We as a family have the upmost respect for all who supported, all that you gave us as a family too.
We are very grateful, and acknowledge all you did for Auntie.
Please pass on my gratitude to all at Clarence House
Care Centre.
Love and respect for all you all your kindness.
You have a wonderful team of carers in Clarence House.
Professional, but personal. It's a difficult balance, they had it spot on.

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Review from V W (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has been in their care for nearly two weeks and has been treated with utmost respect and care.
The house is beautiful and well cared for. The food looks appetising and fresh. 10/10 for me!

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Review from Michael L (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently in Clarence House since his release from hospital. He is very frail with limited mobility. The care he has received has been brilliant. The staff are so friendly and caring towards him, it really has given him a better standard of life after he had just about given up on life.
I cannot thank the staff enough for the care he is receiving. A big thank you.

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Review from Christopher E (Brother of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in the home for a very short period, but the change in his condition and appearance is amazing. The staff are friendly, and nothing is too much trouble; they take the time to speak to you, are very supportive and treat family members with great care and dignity. The senior on duty
has been nothing but kind, caring and supportive, and all the staff say hello and greet you and make you feel very welcome. Excellent care home.

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Review from Janet A (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was looked after really well, they were very helpful and nothing was too much trouble, they cared for her with dignity, and she was very happy there. She was only there for two weeks, but in that time she got to know all the staff by their first names, she had a lovely room and was sad to leave.

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Review from Lucy A (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the experience for Mum was very good. It was a stay of 12 days waiting for a place in rehabilitation for a broken hip. The staff and management were lovely, they were short staffed but that is the case in most care homes these days. The room was small but can't complain as not paying and she
couldn't walk anyway. She had a good size TV in her room and even participated in some activities the home put on. The facilities such as bath, shower and gardens were excellent.

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Review from Claire T (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum has only been a resident at Clarence House Care Centre for three weeks, I am very happy with the care and support she (and family) is receiving. All staff are friendly, treat her with dignity, nothing is too much trouble, care is not rushed. We have had bad experiences elsewhere during
respite periods and home care, I do not worry and have peace of mind when we leave after a visit. The home and staff have a very calming approach. Would recommend this care provider.

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Review from Darren A (Son of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was welcomed into Clarence House Care Centre along with my mum, who stayed for nine days. The staff and management team were excellent and were very helpful and caring. The organisation of Mum's medication was excellent. All staff and management team were very friendly. The security into Clarence
House was also very good. I felt as though my mum's care needs were met efficiently and with great satisfaction.

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Review from C M (Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable.

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Review from Carol T (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are efficient, friendly and caring. Issues are dealt with promptly and sympathetically. My mother is comfortable and happy. Visits are organised efficiently under the pandemic restrictions.

Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

Dear Carol,
Thank you for your kind review. It is a pleasure to care for your mum.
It is good to see you back at Clarence House visiting Mum. Look forward for seeing you soon.


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Review from Jacqui W (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the manager and staff very attentive towards my mum's care. They interact with her as she is bed bound and over the four months they have got her eating and even sitting in a chair, which I never thought I would see again.
To all the team - thank you.

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Review from Dianne C (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for at Clarence House. All the staff are very helpful and do everything that they can to keep Mum safe and well. I live some distance away, and I am very assured that Mum is in safe hands at all times.

Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

Good afternoon Diane. Hope you have reached home safe after your visit in the pod. Thank you for your kind words. We are all very grateful and we wish this pandemic will be over so we can start seeing each other on a more regular basis. It is an honour to look after your Mum and pleasure to cooperate with you as a Family. Thank you once again from the bottom of my heart and I feel privileged and joyful that your trust on us has come up with a good result.


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Review from Rod R (Son of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a relatively new resident in Clarence House, but she has settled in well, mainly due to the attention and care provided by all the staff there.
The staff provide excellent attentive care with ongoing activities to provide stimulation to the residents.
Nothing is too much trouble for
the staff who encourage and facilitate family contact as much as can be achieved under the current Covid situation by both phone and video calls. Hopefully, the newly installed visiting pod can allow some kind of face to face meetings in the new year whilst we all wait for the vaccine rollout to gather pace and give the opportunity to us to meet up with our loved ones again.
In the meantime, until that can happen, many thanks to all at Clarence House for looking after my mum and all our loved ones so well!

Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

My dear Rod, thanks a million! We are just reading your review with the Deputy Manager with tears in our eyes as that is exactly what we are here for, to make sure residents are very well looked after, happy and settled with their relatives having peace of mind. We always maintain good contact with families/relatives of our lovely residents as that is the quality way of achieving person-centred care to a very high standard! Thank you once again and see you soon, you are always welcome!


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Review from Gordon S (Husband of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are very welcoming on every visit. A very well run care home.
A pleasure to visit. Excellent all round.

Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

Dear Gordon, thank you for your excellent review. It is an honour to look after your Wife. More, it is a great pleasure to be able to cooperate with you and your daughter to make sure your wife gets the best quality of care. I have made my Staff aware of your high praises and they are very grateful so thanks a million once again. We are here for your wife and your kind Family.


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Review from Barbara N (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well amazed with the care and approach of the manager and staff at Clarence House.
My mother suffers with Alzheimer's disease. She has been admitted to the care home after being tested for Coronavirus (care home manager has organised and supported us throughout the process). I wasn't sure whether
Mum will make it at the care home but thanks to staff at Clarence House she did. Mum is well looked after and happy. I have got peace of mind, I can sleep at night knowing she is safe.

Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

Dear Barbara, thank you for your kind review. Myself and the team are over the moon. We are here for your Mum and for you if you need any further support/counseling. See you soon.


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Review from Sharon C (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is outstanding as well as management and staff. My mum was at Clarence House for 18-months, and towards the end of her life, she needed an extra level of support. Staff were brilliant, professional, always there, working with myself and my brother, keeping in touch with us very well, showing my
mum great dignity and empathy.

Reply from Kim Gallagher, Nominated Individual for Clarence House at Clarence House Care Centre

Thank you so much for your lovely comments, which I will pass on to the team at Clarence House. I was sorry to hear Mum passed away and our sympathies go to you and all your family, your Mum was a pleasure to care for. Our very best wishes for the future.


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Review from Clive W (Son of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarence House has been Mum's home for three years. Staff have supported her fully with compassion, awareness, respect and empathy. Care. Especially in difficult times when Dad was also resident and in the current times. Thank you.

Reply from Kim Gallagher, Area Manager at Clarence House Care Centre

Thank you, Clive, for taking the time for the review and the star ratings you have given, Mum is a pleasure to look after as was Dad when he was with us at Clarence House.


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Review from Ian S (Son-in-law of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent and caring, nothing too much trouble, polite and helpful. Room airy and light, with a lovely view of the gardens. Food seems to be excellent.
Staff are fantastic and very on the ball with Covid-19 lockdown as it was implemented early and all residents are safe.

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Review from Andrew T (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Clarence House in June 2019, when she could no longer manage at home. Staff, there were very supportive, helping to find a place at short notice. For a year now they have provided effective individual care, taking into account food intolerances, medication, restricted mobility and
various medical conditions. Contact with a wider support network has been very good, with the District Nurse attending regularly.
I have found the staff to be invariably cheery, respectful and helpful, for both my mother and visitors, making the care home a very supportive and welcoming place to be. My mother often tells me how kind people are to her. The food menu is varied and balanced, with options to cater to food intolerances. Communication is good- staff keep me informed so that I have not felt the need to attend the family meetings that are available. Phone contact has been good during the coronavirus restrictions. The use of sound safety policies has been very reassuring.

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Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for Clarence House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Clarence House Care Centre is calculated as follows: ( (72 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 89 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Clarence House Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Frequently Asked Questions about Clarence House Care Centre

What types of Care is Clarence House Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Clarence House Care Centre provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Clarence House Care Centre have?

There are 33 Single Rooms.

What are the Facilities & Services at Clarence House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clarence House Care Centre to the centre of Brigg?

0.3 mile(s) as the crow flies, distance by road may be significantly further.