Clarence House Care Centre

Albert Street, Brigg DN20 8HS
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9.6 30 Reviews
  • Clarence House Care Centre, Brigg
Situated in a quiet residential area close to the centre of Brigg, within close proximity of the railway station, Clarence House Care Centre offers personal care for 29 older people.

All rooms are single occupancy with the majority having en-suite facilities, have garden views and are spacious, offering a choice of colour and furnishings which can be personalised to suit residents' individual choices and preferences. There is level access and wide corridors which permits the use of wheelchairs and other assistive equipment, providing a safe environment for all residents.

There are two lounges, one lounge/dining area and a separate dining room. The home benefits from a front garden and an enclosed, private, well maintained rear garden. Other facilities include hairdressers salon and cafeteria. Offer short stay beds; respite beds, permanent residential care, day care, bathing care and also accept personal budgets.

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Care Provided by Clarence House Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Short (Home Manager)
  • Admission Criteria
    • All
    • Ages 18+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Clarence House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £725 – £925
    • Self-Funded Residential Dementia Care £800 – £1,000
    • RESPITE Self-Funded Residential Care £825 – £1,025
    • RESPITE Self-Funded Residential Dementia Care £850 – £1,050

  • No top up charGE
  • (these prices are only a guideline, please contact Clarence House Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Clarence House Care Centre Reviews (30)

Total of 30, showing 21-30
9.6

Clarence House Care Centre has a Review Score of 9.6 (9.564) out of 10, based on 8 reviews in the last 2 years. Over all time Clarence House Care Centre has 30 reviews.

Overall Experience

  • 23
  • 7
  • 0
  • 0
  • 0

Date Published

30
2
3
8
22

Review from Joanna S (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent and extremely caring. Nothing is too much trouble, polite and helpful. Food seems to be excellent. Room airy and light, with a lovely view of the gardens. Staff are very helpful in this very testing lockdown and residents are all safe through the early planning of no visitors; well done
to all!

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Review from D W (Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay of 2 weeks 2 days after hospital from the end of November. It gave me confidence for the future. Staff were helpful and watchful.

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Review from Carole H (Respite Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came into Clarence House from hospital for 2 weeks respite. I was greeted at the door by a very pleasant young lady with a ready smile. My room was clean, with plenty of space for personal items. I was treated with dignity and respect throughout my stay by all the friendly staff. The meals were very
good and varied, with tea and coffee unlimited. If I need care in the future I wouldn't hesitate to come back to Clarence House. Pleasant stay.

Reply from Kim Gallagher, Area Manager at Clarence House Care Centre

Thank you for the lovely review, I shall pass this on to our team at Clarence House. We are always here in the future if you need us.


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Review from Leslie A (Friend of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once through the front door, I was very impressed throughout. I knew that I have ticked the boxes as excellent but I honestly think they are true.

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Review from Heidi W (Cousin of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful, friendly and very caring. The food is excellent and the home is clean, warm, tidy and furnished very nicely. My relative is very well cared for and I am very grateful to the staff for this.

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Review from Janet H (Wife of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Clarence House for a short while after having a stroke and was waiting to be transferred to a rehabilitation centre. The staff couldn't have been more helpful - so caring and kind. Nothing was too much trouble and they helped us both through a very difficult period. I can't thank
them enough.

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Review from U D (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum was only in Clarence House for 2 days she was made to feel welcome in a very homely setting. The staff were always very helpful and the manageress was very accommodating. Mum's individual needs were met and nothing was too much trouble.

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Review from Dennis (Son of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are always friendly, approachable and helpful whenever we visit. Nothing is too much trouble for them and my mother is very happy living there which puts my mind at rest.

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Review from Pauline (Daughter-in-law of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very well catered for. She is always treated with dignity and respect and is really happy living there.

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Review from Denise W (Daughter of Resident) published on 15 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident at Clarence House in Brigg for only 10 days prior to her death on the 29th November.
We were very fortunate to spend the last few days with mum being supported by the excellent level of professional,thoughtful and extremely caring staff team
Every single member of the staff
team went over and above to make our mum and ourselves feel as comfortable as possible in the most extremely difficult circumstances.
We cannot thank you enough for sharing this difficult experience with us.

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Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for Clarence House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Clarence House Care Centre is calculated as follows: ( (72 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 89 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Clarence House Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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